2012 VOLKSWAGEN ROUTAN — Problems, Recalls & Safety Data
N/A
Safety Rating
115
Owner Complaints
1
Recall
93
Service Bulletins
0
Investigations
Overview of the 2012 VOLKSWAGEN ROUTAN
The 2012 VOLKSWAGEN ROUTAN has received a total of 115 safety complaints filed with the National Highway Traffic Safety Administration (NHTSA). There has been 1 recall campaign affecting this vehicle, covering issues with SUSPENSION:REAR. 93 technical service bulletins have been issued by Volkswagen Group of America, Inc. for this model year. The most commonly reported problems involve the Electrical System (39 complaints), Engine (21 complaints), and Fuelpropulsion System (8 complaints).
Recalls for the 2012 VOLKSWAGEN ROUTAN
NHTSA has recorded 1 recall for the 2012 VOLKSWAGEN ROUTAN, potentially affecting up to 15 vehicles.
Recall 12V147000 — SUSPENSION:REAR
| 15 vehicles affected
Defect: VOLKSWAGEN IS RECALLING CERTAIN MODEL YEAR 2012 ROUTAN VEHICLES, MANUFACTURED FROM NOVEMBER 15, 2011, THROUGH NOVEMBER 21, 2011. SOME VEHICLES MAY BE EQUIPPED WITH RIGHT REAR HUB AND BEARING ASSEMBLIES THAT WERE NOT FULLY MACHINED.
Consequence: THIS COULD RESULT IN A DECREASE IN DURABILITY, WHICH MAY LEAD TO WHEEL SEPARATION, INCREASING THE RISK OF A CRASH.
Remedy: VOLKSWAGEN WILL NOTIFY OWNERS, AND DEALERS WILL REPLACE THE RIGHT REAR HUB AND BEARING ASSEMBLY, FREE OF CHARGE. THE SAFETY RECALL BEGAN ON APRIL 20, 2012. OWNERS MAY CONTACT VOLKSWAGEN AT 1-800-822-8987.
View full details →Owner Complaints for the 2012 VOLKSWAGEN ROUTAN
115 complaints have been filed with NHTSA for the 2012 VOLKSWAGEN ROUTAN. Below is a breakdown by vehicle component.
| Component | Complaints | Crashes | Fires | Injuries | Deaths |
|---|---|---|---|---|---|
| Electrical System | 39 | 0 | 0 | 0 | 0 |
| Engine | 21 | 0 | 0 | 0 | 0 |
| Fuelpropulsion System | 8 | 0 | 0 | 0 | 0 |
| Steering | 8 | 0 | 0 | 0 | 0 |
| Power Train | 7 | 0 | 0 | 0 | 0 |
| Service Brakes | 7 | 0 | 0 | 0 | 0 |
| Unknown Or Other | 7 | 1 | 0 | 1 | 0 |
| Air Bags | 6 | 1 | 0 | 2 | 0 |
| Vehicle Speed Control | 3 | 0 | 0 | 0 | 0 |
| Exterior Lighting | 2 | 0 | 0 | 0 | 0 |
| Seats | 2 | 0 | 0 | 0 | 0 |
| Electronic Stability Control Esc | 1 | 0 | 0 | 0 | 0 |
| Fuel System Gasolinestoragetank Assemblyfiller Pipe And Cap | 1 | 0 | 0 | 0 | 0 |
| Structurebody | 1 | 0 | 0 | 0 | 0 |
| Suspension | 1 | 0 | 0 | 0 | 0 |
| Visibilitywiper | 1 | 0 | 0 | 0 | 0 |
Most Recent Complaints
Driver steering wheel airbag deployed while parking van at work. Nothing was hit just went off causing burns and wrist pain and swelling. Wife stated that the front windshield wipers started turning on randomly while driving to work and then airbag blew while parking.
My vehicle is shutting off while driving. It randomly shuts off and I see there are other recalls associated with this issue for a different year but same vehicle/model. I am being quoted well over $2,000 in repairs. This vehicle only has 130,000 miles on it.
At first it starts off the vehicle will just shut off while you are driving which is very dangerous I have read many people complaining about this it needs to be recalled then the brakes go and then the transmission seal I have done all the maintenance up keep on my vehicle there is no reason for the vehicle did you shut off the way it keeps shutting off and dying for no reason the battery keeps dying by the next morning when nothing is left on in the vehicle it has caused me a great deal of grief and it is very scary when you have children in the car and your vehicle just shuts off on the freeway when everything is electric guess what no breaks
At first it starts off the vehicle will just shut off while you are driving which is very dangerous I have read many people complaining about this it needs to be recalled then the brakes go and then the transmission seal I have done all the maintenance up keep on my vehicle there is no reason for the vehicle did you shut off the way it keeps shutting off and dying for no reason the battery keeps dying by the next morning when nothing is left on in the vehicle it has caused me a great deal of grief and it is very scary when you have children in the car and your vehicle just shuts off on the freeway when everything is electric guess what no breaks
NHTSA Recall 14v396 is probably the best correction to this issue. My van has shut off mid-driving while my children are in the car with me. It is so dangerous in the road. I can't move the steering wheel. Mechanics can't seem to diagnose the problem because the van doesn't give any computer codes when it would shut down. There are similar complaints and I wonder how Volkswagen knows of this issue and has failed to inform the owners of these vehicles. Chrysler had a similar issue and did a recall. I hope Volkswagen would acknowledge this issue.
Safety Rating for the 2012 VOLKSWAGEN ROUTAN
NHTSA has not yet tested the 2012 VOLKSWAGEN ROUTAN in its New Car Assessment Program.
Technical Service Bulletins for the 2012 VOLKSWAGEN ROUTAN
Volkswagen Group of America, Inc. has issued 93 technical service bulletins (TSBs) for the 2012 VOLKSWAGEN ROUTAN. TSBs are notices sent by manufacturers to their dealers describing a known issue and the recommended repair procedure.
MULT action closures VW — UNKNOWN OR OTHER
Multiple Emissions service action closures
QRUG08212019 — EQUIPMENT
Quick Reference Update Guide.
TT 20 18 02 — FUEL SYSTEM, GASOLINE
Additional diagnostic recommendations to address fuel pump relay power supply issues.
V871622 2019947 — EQUIPMENT:APPLIANCE:AIR CONDITIONER
Update to model year applicability.
SB-24Y2 — ELECTRICAL SYSTEM:SOFTWARE
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
V151503 2038672 — ELECTRICAL SYSTEM:SOFTWARE
Technical Bulletin (Verifying the software/hardware status of the engine): Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the Technician may find that the engine cylinders are misfiring. This document informs on repair the hardware, and updating the software
V151501 2038672 — INTERIOR LIGHTING
Technical Bulletin: Document discusses Customers which may experience a Malfunction Indicator Lamp (MIL) illumination. Diagnostic Trouble Codes for the issue and the repair procedure are discussed. Where to find Warranty coverage of the service
Elsa Newsletter — EQUIPMENT
This document is an overview which covers: - Populating ElsaPro Service Personnel List - Technical Bulletins - Pending Service Solutions - Tech Tips - Campaigns - Updates - Suggestions
EDITION 112 — TIRES
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
V151405 2038672 — EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
Technical Bulletin (Cylinder Misfire issues): Customers may experience a Malfunction Indicator Lamp (MIL) illumination due to Cylinder Misfirings. Using a Scan Tool (wiTECH) with Elsa and the appropriate Diagnostic Procedures, This document informs how to verify all engine systems are functioning as designed. This document discusses the "Fault Codes" necessary...
Showing 10 of 93 technical service bulletins.
NHTSA Investigations for the 2012 VOLKSWAGEN ROUTAN
There are no NHTSA defect investigations on record for this vehicle.
Other Model Years of the VOLKSWAGEN ROUTAN
- 2008 VOLKSWAGEN ROUTAN — 3 complaints
- 2009 VOLKSWAGEN ROUTAN — 460 complaints
- 2010 VOLKSWAGEN ROUTAN — 359 complaints
- 2011 VOLKSWAGEN ROUTAN — 302 complaints
- 2012 VOLKSWAGEN ROUTAN (current)
- 2013 VOLKSWAGEN ROUTAN — 8 complaints
- 2014 VOLKSWAGEN ROUTAN — 2 complaints
- 2015 VOLKSWAGEN ROUTAN — 0 complaints
Other VOLKSWAGEN Models
- VOLKSWAGEN JETTA — 13,715 total complaints
- VOLKSWAGEN PASSAT — 10,288 total complaints
- VOLKSWAGEN BEETLE — 3,613 total complaints
- VOLKSWAGEN TIGUAN — 3,104 total complaints
- VOLKSWAGEN ATLAS — 2,635 total complaints
- VOLKSWAGEN GOLF — 1,991 total complaints
- VOLKSWAGEN GTI — 1,916 total complaints
- VOLKSWAGEN ID.4 — 1,568 total complaints