2009 VOLKSWAGEN ROUTAN — Problems, Recalls & Safety Data

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N/A

Safety Rating

460

Owner Complaints

7 Crashes 5 Fires

6

Recalls

ACTIVE RECALL

64

Service Bulletins

0

Investigations

Overview of the 2009 VOLKSWAGEN ROUTAN

The 2009 VOLKSWAGEN ROUTAN has received a total of 460 safety complaints filed with the National Highway Traffic Safety Administration (NHTSA). There have been 7 recall campaigns affecting this vehicle, covering issues with AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE-INACTIVE, AIR BAGS:FRONTAL, ELECTRICAL SYSTEM:IGNITION:SWITCH. 64 technical service bulletins have been issued by Volkswagen Group of America, Inc. for this model year. The most commonly reported problems involve the Electrical System (146 complaints), Engine (78 complaints), and Service Brakes (38 complaints).

Recalls for the 2009 VOLKSWAGEN ROUTAN

NHTSA has recorded 7 recalls for the 2009 VOLKSWAGEN ROUTAN, potentially affecting up to 75,808 vehicles.

Recall 16V083000 — AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE-INACTIVE

| 1,037 vehicles affected

Defect: Volkswagen Group of America, Inc. (VW) is recalling certain model year 2009 Volkswagen Routan vehicles manufactured February 7, 2008, to August 28, 2008. In the affected vehicles, the air bag control units may corrode and fail.

Consequence: If the air bag control unit fails, the air bags may not deploy in the event of a crash, increasing the risk of occupant injury. Additionally, the air bags may inadvertently deploy, increasing the risk of a crash.

Remedy: VW will notify owners, and dealers will replace the air bag control unit, free of charge. The recall began April 2016. Owners may contact Volkswagen customer service at 1-800-893-5298.

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Recall 16V083000 — AIR BAGS:FRONTAL

| 1,037 vehicles affected

Defect: Volkswagen Group of America, Inc. (VW) is recalling certain model year 2009 Volkswagen Routan vehicles manufactured February 7, 2008, to August 28, 2008. In the affected vehicles, the air bag control units may corrode and fail.

Consequence: If the air bag control unit fails, the air bags may not deploy in the event of a crash, increasing the risk of occupant injury. Additionally, the air bags may inadvertently deploy, increasing the risk of a crash.

Remedy: VW will notify owners, and dealers will replace the air bag control unit, free of charge. The recall began April 2016. Owners may contact Volkswagen customer service at 1-800-893-5298.

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Recall 15V194000 — ELECTRICAL SYSTEM:IGNITION:SWITCH

| 20,676 vehicles affected

Defect: Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2009 Routan vehicles manufactured June 25, 2008, to July 8, 2009, and 2010 Routan vehicles manufactured October 1, 2009, to August 11, 2010. This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving...

Consequence: If the ignition key inadvertently moves into the OFF or ACCESSORY position, the engine will turn off, which will then depower various key safety systems including, but not limited to, air bags, power steering, and power braking. Loss of functionality of these systems may increase the risk of crash and/or increase the risk of injury in the event of a crash.

Remedy: Volkswagen will notify owners, and dealers will replace the ignition switch and key FOBs, free of charge. The recall began on June 23, 2015. Owners may contact Volkswagen customer service at 1-800-822-8987. Volkswagen's number for this recall is 28H1. Note:...

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Recall 14V055000 — SUSPENSION:REAR:AXLE:NON-POWERED AXLE ASSEMBLY

| 130 vehicles affected

Defect: Freedom Motors Inc., (Freedom Motors) of Savaria Vehicle Group (formerly The Liberty Motor Company) is recalling one model year 2009 Volkswagen Routan and certain model year 2008-2010 Dodge Grand Caravan and Chrysler Town & Country wheelchair accessible vehicles modified by The Liberty Motor Company from February 2008 through January 2011. Over time and with use, the vehicle's rear axle may...

Consequence: Failure of the rear axle may increase the risk of a crash.

Remedy: Freedom Motors will notify owners, and dealers will replace the affected axles, free of charge. The recall began on April 1, 2014. Owners can contact Freedom Motors at 1-800-561-9600. Freedom Motors' number for this recall is ENGF0216-3.

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Recall 10V252000 — ELECTRICAL SYSTEM:WIRING

| 15,902 vehicles affected

Defect: VOLKSWAGEN IS RECALLING CERTAIN MODEL YEAR 2009 ROUTAN VEHICLES MANUFACTURED FROM JUNE 2008 THROUGH JULY 2009. THESE VEHICLES MAY HAVE BEEN BUILT WITH AN IMPROPER ROUTED WIRE HARNESS THAT MAY HAVE A CONDITION WHERE THE LOWER SLIDING DOOR HINGE BRACKET CAN MAKE CONTACT AND WEAR THROUGH THE WIRE INSULATION. CONTACT WITH A 12V POWER FEED CIRCUIT WITHIN THE HARNESS MAY...

Consequence: THIS COULD RESULT IN AN OVERHEATED LATCH AND A FIRE WITHIN THE REAR SLIDING DOOR COULD OCCUR.

Remedy: VOLKSWAGEN WILL INSPECT THE SLIDING DOOR WIRE TRACK WIRE ASSEMBLY AND THE SLIDING DOOR POWER DRIVE UNIT WIRE ASSEMBLY FOR DAMAGE, REPAIR/REPLACE AS NECESSARY, TIE STRAP THE TWO HARNESSES TOGETHER AND ROUTE THE HARNESSES UNDER THE SLIDING DOOR WEATHER STRIP....

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Recall 09V244000 — EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

| 18,500 vehicles affected

Defect: VOLKSWAGEN IS RECALLING 18,500 MY 2009 ROUTAN VEHICLES FOR FAILING TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 208, "OCCUPANT CRASH PROTECTION." THE OWNER'S MANUAL WAS PRINTED WITHOUT THE FMVSS NO. 208 REQUIRED INFORMATION EXPLAINING THAT NO OBJECTS SHOULD BE PLACED OVER THE OR NEAR THE AIR BAG ON THE INSTRUMENT PANEL.

Consequence: ANY SUCH OBJECTS COULD CAUSE INJURY TO THE VEHICLE'S OCCUPANTS IN THE EVENT OF A CRASH SEVERE ENOUGH TO CAUSE THE AIR BAG TO INFLATE.

Remedy: DEALERS WILL SEND AN OWNER'S MANUAL INSERT CONTAINING THE REQUIRED AIR BAG INFORMATION FOR OWNER INSTALLATION OR DEALERS WILL INSTALL IN THE EVENT THE OWNER PREFERS ASSISTANCE FROM THE DEALER. THE RECALL BEGAN ON JULY 31, 2009. OWNERS MAY CONTACT...

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Recall 14V396000 — ELECTRICAL SYSTEM:IGNITION

| 18,526 vehicles affected

Defect: This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2009 Routan vehicles. Road conditions or...

Consequence: If the ignition key inadvertently moves into the OFF or ACCESSORY position, the engine will turn off, which will then depower various key safety systems including but not limited to air bags, power steering, and power braking. Loss of functionality of these systems may increase the risk of crash and/or increase the risk of injury in the event of a crash.

Remedy: Volkswagen will notify owners, and dealers will modify the ignition switch, free of charge. Owners may contact Volkswagen customer service at 1- 800-822-8987. An interim notice was mailed to owners on August 29, 2014. Volkswagen's number for this recall is...

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Owner Complaints for the 2009 VOLKSWAGEN ROUTAN

460 complaints have been filed with NHTSA for the 2009 VOLKSWAGEN ROUTAN. Below is a breakdown by vehicle component.

Electrical System
Complaints: 146 3 Fires 5 Injuries
Engine
Complaints: 78
Service Brakes
Complaints: 38
Steering
Complaints: 34 1 Crash 1 Fire
Power Train
Complaints: 16
Unknown Or Other
Complaints: 15 4 Injuries
Service Brakes Hydraulic
Complaints: 14 1 Injury
Electronic Stability Control Esc
Complaints: 12
Wheels
Complaints: 12
Structurebodydoor
Complaints: 10 2 Injuries
Air Bags
Complaints: 7 2 Crashes 1 Injury
Vehicle Speed Control
Complaints: 7
Seats
Complaints: 6 4 Injuries
Structurebody
Complaints: 6 2 Injuries
Exterior Lighting
Complaints: 5 1 Fire
Engine And Engine Cooling
Complaints: 4
Fuelpropulsion System
Complaints: 4
Latcheslockslinkages
Complaints: 4
Power Trainautomatic Transmission
Complaints: 4 2 Crashes 3 Injuries
Suspension
Complaints: 4
Tiresvalve
Complaints: 4
Electrical Systemignition
Complaints: 3
Tirespressure Monitoring And Regulating Systems
Complaints: 3
Latcheslockslinkagesdoorslatch
Complaints: 2
Service Brakes Electric
Complaints: 2 1 Crash
Traction Control System
Complaints: 2
Visibilitywiper
Complaints: 2
Air Bagssensoroccupant Classification
Complaints: 1
Electrical Systemstarter Assembly
Complaints: 1
Electrical Systemwiring
Complaints: 1
Engine And Engine Coolingexhaust System
Complaints: 1
Equipment
Complaints: 1 1 Injury
Fuel System Gasoline
Complaints: 1
Interior Lighting
Complaints: 1
Parking Brake
Complaints: 1 1 Crash
Seat Belts
Complaints: 1
Service Brakes Air
Complaints: 1
Service Brakes Hydraulicfoundation Componentsdiscrotor
Complaints: 1
Structurebodydoorhinge And Attachments
Complaints: 1
Structurebodytailgate
Complaints: 1
Vehicle Speed Controlcruise Control
Complaints: 1
Visibility
Complaints: 1
Visibilitydefrosterdefoggerhvac System
Complaints: 1

Most Recent Complaints

#11596563 | AIR BAGS | | 150,000 miles Crash 1 Injury
The contact owned a 2009 Volkswagen Routan. The contact stated that while driving at 65 MPH, the contact suffered a medical emergency and lost control of the vehicle. The contact's vehicle crashed into the rear of a semi-truck. In addition, the contact's vehicle crashed into a ditch. The contact stated that the air bags did not deploy. The paramedics and the Police arrived on the scene. A Police report was filed, however thePolice report information was unavailable. The contact sustained eight broken ribs on the left side and two broken ribs on the right side, injury to the left eye which needed stitches, major trauma to the left lung and bruises and cuts. The contact was taken to the local hospital by ambulance. The vehicle was condemned a total loss. The vehicle was towed to the contact's residence. The manufacturer was not made aware of the failure. The failure mileage was approximately 150,000.
#11595982 | ELECTRICAL SYSTEM | | N/A miles
Volkswagen dealership does not want to fulfill the recall.
#11535458 | ELECTRICAL SYSTEM | | 170,000 miles
The contact owns a 2009 Volkswagen Routan. The contact received notification of the NHTSA Campaign Number: 15V194000 (Electrical System) however, the parts to do the recall repair were not yet available. The contact stated while attempting to start the vehicle, the engine failed to turn over. No warning lights were illuminated. The vehicle was towed to the dealer where it was diagnosed that the ignition switch failed and needed to be replaced; however, the dealer confirmed that parts were not available for the recall repair. The vehicle had not yet been repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure and the contact was advised to take the vehicle to the dealer for assistance. The failure mileage was approximately 170,000. Parts distribution disconnect.
#11527937 | ELECTRICAL SYSTEM | | N/A miles
While driving the vehicle flashed several of the dashboard waring lights, starting dinging and then stopped, started flashing and dinging again then the vehicle completely turned off. I was able to pull over out of traffic but the vehicle would not restart. None of the interior lights would come one and the emergency lights would not come on. I could not unlock any of the doors. The battery has been replaced with in the last year and is working correctly.
#11509291 | ELECTRICAL SYSTEM | | N/A miles
the car shuts off while driving which is scary. requires restarting while in traffic. there was a recall in past and the fix clearly did not work. This incident has occurred multiple times.

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Safety Rating for the 2009 VOLKSWAGEN ROUTAN

NHTSA has not yet tested the 2009 VOLKSWAGEN ROUTAN in its New Car Assessment Program.

Technical Service Bulletins for the 2009 VOLKSWAGEN ROUTAN

Volkswagen Group of America, Inc. has issued 64 technical service bulletins (TSBs) for the 2009 VOLKSWAGEN ROUTAN. TSBs are notices sent by manufacturers to their dealers describing a known issue and the recommended repair procedure.

V961501 2038432 — ELECTRICAL SYSTEM

Technical Bulletin (WIN Module Replacement): The Wireless Ignition Node (WIN) module for MY 2009-2010 Routan built before June 7th 2010 have been superseded to the supplier Marquardt. These kits come with the Fobiks already programmed to the WIN module. Because of this change there is a revision in the programing...

V961501 2038432 — EQUIPMENT ADAPTIVE/MOBILITY

Technical Bulletin (WIN Module Replacement): The Wireless Ignition Node (WIN) module for MY 2009-2010 Routan built before June 7th 2010 have been superseded to the supplier Marquardt. These kits come with the Fobiks already programmed to the WIN module. Because of this change there is a revision in the programing...

TT 17-11-03 — ENGINE

Tech Tips: Oil Consumption Testing. Depending on the mileage how much oil should the vehicle consumer for distance driven

TT 26-15-01 — ELECTRICAL SYSTEM:SOFTWARE

Tech Tips: Routan equipped with 3.8 L or 4.0 L - Stumble/Jerk at low speeds or while stopping, C121C stored in the ABS module (sporadic)

VWI-14-02 — ELECTRICAL SYSTEM:SOFTWARE

Service Information (wiTECH - Software Installation Instructions): This document informs of the required wiTECH Desktop Software update to support WCM programing. Replacement WCM parts for MY 2009 Routan have been updated with a new supplier (Marquardt). wiTECH Software V13.04.15 is required to enable replacement WCM programing.

VWI-14-02 — EQUIPMENT:ELECTRICAL

Service Information (wiTECH - Software Installation Instructions): This document informs of the required wiTECH Desktop Software update to support WCM programing. Replacement WCM parts for MY 2009 Routan have been updated with a new supplier (Marquardt). wiTECH Software V13.04.15 is required to enable replacement WCM programing.

VWI1402 — EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

wiTECH ? Software Installation Instructions

VWI1402 — EQUIPMENT:ELECTRICAL

wiTECH ? Software Installation Instructions

V961407 2038432 — ELECTRICAL SYSTEM

Technical Bulletin (WIN Module Replacement kits): This document informs that the Wireless Ignition Node (WIN) module for MY 2009 Routan been superseded to the supplier Marquardt. These kits come with the Fobiks already programmed to the WIN module. Because of this change there is a revision in the programing of...

961407 — ELECTRICAL SYSTEM

The Wireless Ignition Node (WIN) module for MY 2009 Routan been superseded to the supplier Marquardt.

Showing 10 of 64 technical service bulletins.

NHTSA Investigations for the 2009 VOLKSWAGEN ROUTAN

There are no NHTSA defect investigations on record for this vehicle.

Other Model Years of the VOLKSWAGEN ROUTAN

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Other VOLKSWAGEN Models

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