2011 VICTORY CROSS COUNTRY — Problems, Recalls & Safety Data

2011 VICTORY CROSS COUNTRY. CONSUMER WRITES IN REGARDS TO MOTORCYCLE LOCK AND RIDE SAFETY RECALL CAMPAIGN. *TGW THE CONSUMER STATED HE RETURNED THE BACK REST/LUGGAGE RACK COMBINATION TO HIS LOCAL DEALER ON JUNE 27, 2014 AND HE HAS NOT HEARD FROM THE DEALER, SINCE. *JB

I HAVE A 2011 VICTORY CROSS COUNTRY MOTORCYCLE. THE SADDLEBAG LATCH ON THE RIGHT SIDE IS WEARING IMPROPERLY DUE TO IMPROPER ALIGNMENT. THIS IS A KNOWN ISSUE WITH THIS MOTORCYCLE. MY DEALER, VICTORY MOTORCYCLES, AND POLARIS HAVE REFUSED TO ISSUE A REPLACEMENT. WITHOUT REPAIR, THE LATCH WILL WEAR THROUGH AND THE SADDLEBAG LID WILL NOT BE ABLE TO BE SECURED. *TR

THE LATCH ON THE RIGHT SIDE SADDLE BAG IS WEARING ITS WAY THROUGH THE LATCH BRACKET. SEVERAL VICTORY CROSS COUNTRY OWNERS HAVE SITED THAT THEIR BRACKET HAS SHEARED RIGHT THROUGH THUS ALLOWING THE SADDLEBAG LID TO FLY OPEN WHEN VEHICLE IS IN MOTION. MY BRACKET HAS NOT SHEARED THROUGH YET BUT THE CUT IS 1/2 WAY THROUGH. VICTORY'S RESPONSE TO THE PROBLEM IS THAT I MUST BUY A WHOLE NEW LOCK SET AT AN ASTRONOMICAL COST. THE PROBLEM DOES NOT EXIST ON THE LEFT SADDLE BAD BECAUSE THE BRACKET IS REVERSED ON THAT SIDE AND WILL NOT SUFFER THE VIBRATION RELATED WEAR THAT THE RIGHT SIDE DOES. SEVERAL WEBSITES, I.E. WWW.BUYWITCHDOCTORS.COM HAVE OFFERED ONLINE VIDEO CLIPS THAT SHOW YOU HOW TO RECTIFY THIS PROBLEM THAT SEEMS TO PLAGUE THE RIGHT SIDE SADDLE BAG LATCH BRACKET. I FEEL VICTORY SHOULD OWN UP TO ITS DESIGN FLAW AND ISSUE REPLACEMENT PARTS. *TR

REGARDING POLARIS/VICTORY RECALL CAMPAIGN 13E-048 THAT VICTORY ISSUED IN AUGUST OF 2013: THE OFFICIAL LETTER CAME OUT IN THE SPRING OF 2013 AND STATED THAT PARTS WILL BE AVAILABLE AFTER APRIL 2013, I HAVE CALLED MY DEALERSHIP EVERY WEEK SINCE MAY OF 2013 TO SEE WHEN PARTS WILL BE AVAILABLE. THEY CONTINUE TO TELL ME THAT VICTORY HAS MOVED UP THE SHIPPING DATES OF THE PARTICULAR TWO PARTS (CHROME LOCK-N-GO BACKREST AND CHROME LOCK-N-GO LUGGAGE RACK) THAT I AM HAVING TO REPLACE. I HAVE PLACED TWO PHONE CALLS TO VICTORY CUSTOMER SERVICE AND ALWAYS GET A RUN AROUND. IT IS NOW OCTOBER 2014 AND ONCE AGAIN VICTORY HAS DELAYED THE SHIPPING DATES OF THE EXPECTED PARTS. MY DEALERSHIP CANNOT DO ANYTHING TO HELP AS THIS IS TOTALLY IN VICTORY'S HANDS. I AM APPALLED AT HOW BAD THIS SAFETY RECALL IS BEING HANDLED. OVER A YEAR SINCE THE RECALL WAS ANNOUNCED AND PARTS ARE STILL NOT AVAILABLE. *TR

LATCH ON THE RIGHT SADDLE BAG IS WORN ALMOST TO THE POINT OF NOT HOLDING, IF THIS WAS NOT FOUND BEFORE WEARING ALL THE WAY THROUGH. THIS WOULD HAVE CAUSED THE BAGGAGE DOOR TO OPEN AND LOOSE THE CONTENTS OF THE BAG ON THE ROAD CAUSING UNDUE ROAD HAZARD FOR OTHER MOTORCYCLES AND CARS, WHICH WOULD CAUSE ACCIDENTS .