NHTSA Complaint #10644375 — 2011 VICTORY CROSS COUNTRY

STRUCTURE issue reported to NHTSA

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Complaint Details

ODI Number	10644375
Vehicle	2011 VICTORY CROSS COUNTRY
Component	STRUCTURE
Date of Incident	May 1, 2014
Date Filed	October 13, 2014
Mileage	17,500 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MA

Consumer Description

REGARDING POLARIS/VICTORY RECALL CAMPAIGN 13E-048 THAT VICTORY ISSUED IN AUGUST OF 2013: THE OFFICIAL LETTER CAME OUT IN THE SPRING OF 2013 AND STATED THAT PARTS WILL BE AVAILABLE AFTER APRIL 2013, I HAVE CALLED MY DEALERSHIP EVERY WEEK SINCE MAY OF 2013 TO SEE WHEN PARTS WILL BE AVAILABLE. THEY CONTINUE TO TELL ME THAT VICTORY HAS MOVED UP THE SHIPPING DATES OF THE PARTICULAR TWO PARTS (CHROME LOCK-N-GO BACKREST AND CHROME LOCK-N-GO LUGGAGE RACK) THAT I AM HAVING TO REPLACE. I HAVE PLACED TWO PHONE CALLS TO VICTORY CUSTOMER SERVICE AND ALWAYS GET A RUN AROUND. IT IS NOW OCTOBER 2014 AND ONCE AGAIN VICTORY HAS DELAYED THE SHIPPING DATES OF THE EXPECTED PARTS. MY DEALERSHIP CANNOT DO ANYTHING TO HELP AS THIS IS TOTALLY IN VICTORY'S HANDS. I AM APPALLED AT HOW BAD THIS SAFETY RECALL IS BEING HANDLED. OVER A YEAR SINCE THE RECALL WAS ANNOUNCED AND PARTS ARE STILL NOT AVAILABLE. *TR

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