2008 TOYOTA RAV4 — Problems, Recalls & Safety Data
N/A
Safety Rating
707
Owner Complaints
14
Recalls
14
Service Bulletins
0
Investigations
Overview of the 2008 TOYOTA RAV4
The 2008 TOYOTA RAV4 has received a total of 707 safety complaints filed with the National Highway Traffic Safety Administration (NHTSA). There have been 15 recall campaigns affecting this vehicle, covering issues with SUSPENSION:REAR, SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER, SEAT BELTS:REAR/OTHER. 14 technical service bulletins have been issued by Toyota Motor Corporation for this model year. The most commonly reported problems involve the Engine (137 complaints), Vehicle Speed Control (92 complaints), and Suspension (79 complaints).
Recalls for the 2008 TOYOTA RAV4
NHTSA has recorded 15 recalls for the 2008 TOYOTA RAV4, potentially affecting up to 11,284,327 vehicles.
Recall 16V596000 — SUSPENSION:REAR
| 337,449 vehicles affected
Defect: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain model year 2006-2011 Toyota RAV4 vehicles manufactured October 31, 2005, to September 7, 2010, and 2010 Lexus HS250h vehicles manufactured July 6, 2009, to August 26, 2010. The affected vehicles have rear suspension arms (rear tie rods) with adjusting lock nuts that may have been improperly tightened after servicing. As a...
Consequence: Failure of the rear tie rod could cause a loss of vehicle control, increasing the risk of a crash.
Remedy: Toyota will notify owners and dealers will replace both rear suspension arms and encapsulate the locknuts, free of charge. The recall began on September 30, 2016. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's numbers for this recall are...
View full details →Recall 16V396000 — SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
| 7,749 vehicles affected
Defect: Southeast Toyota Distributors, LLC (SET) is recalling certain 2005-2011 4Runner, Highlander, Sequoia, and Sienna, 2005-2010 Avalon and Tundra, 2006-2008 Camry Solara, 2006-2010 Highlander hybrid, 2006-2011 Rav4 and Tacoma, 2007-2010 FJ Cruiser, 2007-2011 Camry hybrid, 2009-2010 Venza, 2010-2012 Prius, 1988-1990 and 2005-2010 Camry, and 1989 and 2009-2010 Corolla vehicles equipped with aftermarket accessory seat heaters with a copper strand heating element....
Consequence: If damaged, the copper strand heating element may short circuit, increasing the risk of a fire.
Remedy: SET will notify owners, and dealers will disconnect the seat heaters, free of charge, and refund the purchase price of the seat heater accessory. The recall began on July 14, 2016. Owners may contact SET customer service at 1-866-405-4226. SET...
View full details →Recall 16V096000 — SEAT BELTS:REAR/OTHER
| 1,123,752 vehicles affected
Defect: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain model year 2006-2012 RAV4 vehicles manufactured July 28, 2005, to December 19, 2012, and 2012-2014 RAV4 EV vehicles manufactured July 24, 2012, to August 29, 2014. In the event of a frontal collision, the rear seat belts for the outboard seats may be cut by the seat cushion frame.
Consequence: A cut seat belt may not properly restrain the seat occupant, increasing their risk of injury in a crash.
Remedy: Toyota will notify owners, and dealers will install a protector over both rear seat cushion frames, free of charge. The recall began on June 24, 2016. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is...
View full details →Recall 15V689000 — VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
| 1,814,284 vehicles affected
Defect: Toyota Motor Company (Toyota) is recalling certain model year 2009-2011 Tundra, Sequoia, Corolla, Corolla Matrix and Scion xB, 2008-2011 Highlander and Highlander Hybrid, 2007 Camry and Camry Hybrid, 2009 Camry and Camry Hybrid, 2006-2011 RAV4, 2006-2010 Yaris, and 2009-2010 Scion xD and Pontiac Vibe vehicles. During the manufacturing of the Power Window Master Switch (PWMS), grease lubricant may have been...
Consequence: If the sliding electrical contacts are not protected by lubricant, debris and moisture that get into the switch may cause a short circuit and the switch assembly may overheat and melt, increasing the risk of a fire.
Remedy: Toyota will notify owners, and dealers will inspect the switch, applying a lubricant if no abnormality is found. If abnormality is found, the PWMS circuit board will be replaced, free of charge. The recall is expected to begin December 20,...
View full details →Recall 14V743000 — SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
| 3,233 vehicles affected
Defect: Southeast Toyota Distributors, LLC (SET) is recalling certain model year 2010-2011 Prius and Corolla, 2009-2011 Venza, 2006-2010 Avalon, 2007-2010 FJ Cruiser, 2005-2011 Sienna and Sequoia, 2006-2011 Tacoma 4x2 and 4x4, Camry, Highlander, Tundra 4x2 and 4x4, and 2007-2011 Rav4 and 4Runner. The affected vehicles may experience compression of the seat cushion which may damage the seat heater wiring.
Consequence: Damage to the seat heater wiring could cause the wires to short, increasing the risk of the seat burning and causing personal injury to the occupant.
Remedy: SET will notify owners, and dealers will disconnect the heaters with copper strand heating elements and refund the purchase price of the seat heater accessory, free of charge. The recall is expected to began in January 2015. Owners may contact...
View full details →Recall 14V168000 — AIR BAGS:FRONTAL:DRIVER SIDE:INFLATOR MODULE
| 1,486,413 vehicles affected
Defect: Toyota is recalling certain model year 2006-2008 RAV4, 2006-2010 Yaris, 2008-2010 Highlander, and 2009-2010 Tacoma, Corolla, Corolla Matrix and General Motors Pontiac Vibe vehicles. In the affected vehicles, the steering column assembly contains electrical connections to the driver's airbag module housed in a spiral cable assembly, which includes a Flexible Flat Cable (FFC). Due to the shape and location of...
Consequence: If the FFC is damaged, connectivity to the driver's air bag module could be lost and the air bag deactivated. The failure of the driver's air bag to deploy in the event of a crash that typically necessitates deployment increases the risk of injury to the driver.
Remedy: Toyota will notify the Toyota vehicle owners, and General Motors will notify the Pontiac Vibe owners. Toyota sent owners an interim notification letter in May 2014 to advise owners of the recall. Toyota will mail owners a second letter when...
View full details →Recall 13V383000 — SUSPENSION:REAR
| 780,584 vehicles affected
Defect: Toyota is recalling certain model year 2006 through 2011 RAV4 and 2010 Lexus HS250h passenger vehicles manufactured from October 2005 through September 2010. If the nuts for adjusting the rear wheel alignment are improperly tightened during service, the rear suspension arm (rear tie rod) may develop unwanted movement and rust leading to thread damage and eventual failure. Failure of the...
Consequence: Failure of the rear tie rod could cause a loss of vehicle control, increasing the risk of a crash.
Remedy: Toyota will notify owners, and dealers will inspect the tie rods and replace any that have rust or corrosion on the alignment adjustment threads. All of the rear tie rods will then be encased in an epoxy to prevent future...
View full details →Recall 12V373000 — SUSPENSION:REAR
| 780,584 vehicles affected
Defect: Toyota is recalling certain model year 2006 through 2011 RAV4 and 2010 Lexus HS250h passenger vehicles manufactured from October 2005 through September 2010. If the nuts for adjusting the rear wheel alignment are improperly tightened during service, the rear suspension arm (rear tie rod) may develop unwanted movement and rust, leading to thread damage and eventual failure. Failure of the...
Consequence: Failure of the rear tie rod could cause a loss of vehicle control, increasing the risk of a crash.
Remedy: Toyota will notify owners, and dealers will inspect the rear tie-rod nut for looseness and replace any suspect tie-rod found loose. Dealers will also affix instructions in multiple places to prevent improper servicing in the future. The recall began on...
View full details →Recall 12V491000 — VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
| 2,519,424 vehicles affected
Defect: Toyota is recalling certain model year 2007-2009 Camry, Camry Hybrid, RAV4, Corolla, Corolla Matrix, Tundra, Sequoia, Highlander, Highlander Hybrid, Yaris, Scion xB, Scion xD and Pontiac Vibe vehicles. The power window master switch assemblies in some of these vehicles were built using a less precise process for lubricating the internal components of the switch assemblies. Irregularities in this lubrication process...
Consequence: If the switch overheats, it may melt, possibly resulting in a fire.
Remedy: Toyota will notify its owners, and dealers will inspect the switch and apply a special grease that inhibits heat build up or replace any switch damaged by the defect, free of charge. Toyota owners that experience a problem with a...
View full details →Recall 11V245000 — AIR BAGS:SIDE/WINDOW
| 307,848 vehicles affected
Defect: TOYOTA IS RECALLING CERTAIN MODEL YEAR 2008 HIGHLANDER, HIGHLANDER HYBRID, AND MODEL YEAR 2007-2008 RAV4 VEHICLES. IN THE CURTAIN SHIELD AIRBAG (CSA) SYSTEM, THERE ARE TWO SENSORS IN THE AIRBAG SENSOR ASSEMBLY WHICH ARE DESIGNED TO DETECT VEHICLE ROLL ANGLE. IF ONE OF THESE SENSORS MALFUNCTIONS, THE AIRBAG WARNING LIGHT (MALFUNCTION INDICATOR LIGHT: MIL) WILL ILLUMINATE AND THE ROLL DETECTION...
Consequence: INADVERTENT ACTIVATION OF THE CSA AND/OR THE SEAT BELT PRETENSIONER CAN CAUSE INJURY TO A VEHICLE OCCUPANT.
Remedy: TOYOTA WILL REPLACE THE AIRBAG SENSOR ASSEMBLY WITH A NEW ONE CONTAINING IMPROVED ROLL RATE SENSORS, FREE OF CHARGE. TOYOTA INTENDS TO SEND AN INTERIM OWNER NOTIFICATION TO OWNERS EARLY TO MID-MAY, 2011 WHEN SUFFICIENT PARTS AND REMEDY BECOMES AVAILABLE....
View full details →Recall 11V245000 — AIR BAGS
| 307,848 vehicles affected
Defect: TOYOTA IS RECALLING CERTAIN MODEL YEAR 2008 HIGHLANDER, HIGHLANDER HYBRID, AND MODEL YEAR 2007-2008 RAV4 VEHICLES. IN THE CURTAIN SHIELD AIRBAG (CSA) SYSTEM, THERE ARE TWO SENSORS IN THE AIRBAG SENSOR ASSEMBLY WHICH ARE DESIGNED TO DETECT VEHICLE ROLL ANGLE. IF ONE OF THESE SENSORS MALFUNCTIONS, THE AIRBAG WARNING LIGHT (MALFUNCTION INDICATOR LIGHT: MIL) WILL ILLUMINATE AND THE ROLL DETECTION...
Consequence: INADVERTENT ACTIVATION OF THE CSA AND/OR THE SEAT BELT PRETENSIONER CAN CAUSE INJURY TO A VEHICLE OCCUPANT.
Remedy: TOYOTA WILL REPLACE THE AIRBAG SENSOR ASSEMBLY WITH A NEW ONE CONTAINING IMPROVED ROLL RATE SENSORS, FREE OF CHARGE. TOYOTA INTENDS TO SEND AN INTERIM OWNER NOTIFICATION TO OWNERS EARLY TO MID-MAY, 2011 WHEN SUFFICIENT PARTS AND REMEDY BECOMES AVAILABLE....
View full details →Recall 11V113000 — VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
| 1,363,244 vehicles affected
Defect: TOYOTA IS RECALLING CERTAIN MODEL YEAR 2008 THROUGH 2011 LEXUS LX570, 2003 THROUGH 2009 TOYOTA 4RUNNER, AND 2006 THROUGH 2010 RAV4 VEHICLES. THE ACCELERATOR PEDAL CAN GET STUCK IN THE WIDE OPEN POSITION DUE TO ITS BEING TRAPPED BY AN UNSECURED OR INCOMPATIBLE DRIVER'S FLOOR MAT.
Consequence: A STUCK OPEN ACCELERATOR PEDAL MAY RESULT IN VERY HIGH VEHICLE SPEEDS AND MAKE IT DIFFICULT TO STOP THE VEHICLE, WHICH COULD CAUSE A CRASH, SERIOUS INJURY OR DEATH.
Remedy: THE REMEDY IS NOW AVAILABLE. THE SAFETY RECALL BEGAN EARLY APRIL 2011. THE REMEDY WILL INVOLVE MODIFICATION OR REPLACEMENT OF THE ACCELERATOR PEDAL AND REPLACEMENT OF ANY TOYOTA ALL-WEATHER FLOOR MAT. OWNERS MAY CONTACT TOYOTA AT 1-800-331-4331 OR LEXUS AT...
View full details →Recall 10V036000 — EQUIPMENT:OTHER:LABELS
| 153,418 vehicles affected
Defect: SOUTHEAST TOYOTA IS RECALLING CERTAIN MODEL YEAR 2005-2011 PASSENGER VEHICLES FOR FAILING TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 110, "TIRE SELECTION AND RIMS." THESE VEHICLES WERE SOLD WITHOUT THE REQUISITE LOAD CARRYING CAPACITY MODIFICATION LABELS.
Consequence: A DRIVER MAY OVERLOAD A VEHICLE WHICH MAY INCREASE THE RISK OF A CRASH.
Remedy: DEALERS WILL MAIL TO CONSUMERS THE CORRECTED LABEL OR THE CUSTOMER WILL HAVE THE OPTION FOR DEALERS TO INSTALL THE LABEL FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MAY 27, 2010. OWNERS MAY CONTACT SOUTHEAST TOYOTA AT 1-800-301-6859.
View full details →Recall 10V035000 — EQUIPMENT:OTHER:LABELS
| 271,417 vehicles affected
Defect: GULF STATES TOYOTA IS RECALLING CERTAIN MODEL YEAR 2005-2010 VEHICLES FOR FAILING TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 110, "TIRE SELECTION AND RIMS." THESE VEHICLES WERE SOLD BETWEEN SEPTEMBER 1, 2005 AND JUNE 2, 2008 WITHOUT THE REQUISITE LOAD CARRYING CAPACITY MODIFICATION LABELS.
Consequence: THIS DOES NOT MEET THE STANDARD REQUIREMENTS.
Remedy: DEALERS WILL MAIL TO CONSUMERS THE CORRECTED LABEL OR THE CUSTOMER WILL HAVE THE OPTION FOR DEALERS TO INSTALL THE LABEL FREE OF CHARGE. DEALERS WILL ALSO CORRECT THE OWNER'S MANUAL. THE SAFETY RECALL BEGAN ON MAY 27, 2010. OWNERS...
View full details →Recall 09V223000 — EQUIPMENT:OTHER:LABELS
| 27,080 vehicles affected
Defect: TOYOTA IS RECALLING 27,080 MODEL YEAR 2005 THROUGH 2010 PASSENGER CARS BUILT FROM SEPTEMBER 1, 2005 TO MAY 4, 2009. THESE VEHICLES WERE NOT EQUIPPED WITH LOAD CARRYING CAPACITY MODIFICATION LABELS WHICH FAILS TO CONFORM WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 110, "TIRE SELECTION AND RIMS."
Consequence: INCORRECT LOAD CARRYING CAPACITY MODIFICATION LABELS COULD RESULT IN THE VEHICLE BEING OVERLOADED, INCREASING THE RISK OF A CRASH.
Remedy: TOYOTA WILL NOTIFY OWNERS AND PROVIDE THEM WITH A NEW, ACCURATE LABEL TO BE INSTALLED OVER THE INACCURATE LABEL FREE OF CHARGE. THE SAFETY RECALL BEGAN ON AUGUST 18, 2009. OWNERS MAY CONTACT TOYOTA AT 1-888-270-9371.
View full details →Owner Complaints for the 2008 TOYOTA RAV4
707 complaints have been filed with NHTSA for the 2008 TOYOTA RAV4. Below is a breakdown by vehicle component.
Most Recent Complaints
My daughter and I are leasing our Toyota Rav4 almost paid off. Our last 2 oil changes done by professional the engine has burned off the oil in between the oil changes. I seen multiple complaints for this same issue for other owners and that there's not been any recalls only investigations. I read 1 person their engine caught fire. I'm disabled if what happened to that person's family happened to my Toyota I might not be as lucky as I, my daughter and my oldest daughter who is disabled and needs help moving and I'd have to get my dog out of the car and we all get safely away from the car and pray we were in a safe area no one else gets hurt. This oil burning from these cars is a dangerous safety hazard and expensive. Instead of a investigation recalls are needed to get the malfunctioning pistons replaced before someone physically gets injured or killed. This is a known issue by the Toyota manufacturer and obviously more and more owners are finding and coming forward with complaints. As for me and my daughter the car is not a new model but it's a new vehicle to use and we didn't know about the pistons malfunctioning issues or oil burning off until it happened. Please do a recall so this issue will be resolved not just investigations because investigations aren't helping nor protecting the consumers/owners. Toyota knew/knows of the safety issues and won't step up to the plate to fix something they know is faulty. Oil is burning out of my car's engine in between oil changes, done by a professional, it really needs to be addressed and safety recalls sent out to hold Toyota accountable for something they know is faulty on their cars
My engine recently start to burning oil. Toyota had an extended Warranty for this issue which had to do with piston rings failure. which has expired. Searching the internet this problem is popping up all over the internet. Calling you
The paint on my car is peeling all over. There has been a recall with other years of this vehicle but my specific year is not included in the recall. The paint peeling is the same color and issue as with the current recall. Please add my year into this recall so I can get some assistance from Toyota.
Issue started when I noticed the vehicle was burning oil, hence why I had to keep refilling the oil levels often. This is an issue many other RAV4 owners have reported. However, the problem was made worse when my mother used my vehicle to pick up some family from the nearest airport. On her way home, my engine blew a hole through itself, causing an engine fire. If it wasn't for the swift thinking of my stepfather, she, him, and my brothers could've been seriously injured or killed. I firmly believe this has to do with the reason why the engine was burning oil.
The issue relates to the spiral cable assembly in my 2008 Toyota RAV4, which falls under Safety Recall 14V-168. According to the recall documentation, this part may fail, which could affect the vehicle’s safety features, including the airbag system. My vehicle is potentially affected by this recall, as it falls within the specified VIN range, but after contacting Toyota Customer Support, I was informed that my vehicle is not eligible for the recall, despite meeting the criteria outlined in the official recall notice. This inconsistency puts my safety at risk, as the failure of the spiral cable could lead to the malfunction of the airbag system. The problem has not been confirmed by a dealer or independent service center, as I have not yet been able to have the issue inspected or repaired. The vehicle has not been inspected by the manufacturer, police, or insurance representatives at this time. There have been no warning lamps or messages related to this issue prior to my inquiry, as the recall issue was identified through the NHTSA database and Toyota’s recall records.
Safety Rating for the 2008 TOYOTA RAV4
NHTSA has not yet tested the 2008 TOYOTA RAV4 in its New Car Assessment Program.
Technical Service Bulletins for the 2008 TOYOTA RAV4
Toyota Motor Corporation has issued 14 technical service bulletins (TSBs) for the 2008 TOYOTA RAV4. TSBs are notices sent by manufacturers to their dealers describing a known issue and the recommended repair procedure.
G0Y_JR8_Region L — EQUIPMENT
Region Letter: Toyota will be conducting Safety Recall and Special Service Campaign follow-up notifications to owners whose vehicles have not yet had the following Safety Recall or Special Service Campaign repairs completed. Please note the following information for Regional and PD associates.
G0Y_TI_RAV4_02.2 — ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
Technical Instructions: Toyota has received reports that certain 2006 through 2008 Model Year RAV4 vehicles (equipped with a V6 (2GR) engine) operated in specific cold climate areas where high amounts of road salt are used (?Cold Climate States?) may exhibit more-than-normal corrosion to the vehicle?s Center No.2 Exhaust Pipe sub-assembly...
G0Y Dealer Daily — EQUIPMENT
Dealer Daily: Special Service Campaign G0Y dealer letter and technical instructions now available on TIS.
G0Y Region Lette — ENGINE AND ENGINE COOLING
Region Letter Email: Toyota has received reports that certain 2006 through 2008 Model Year RAV4 vehicles (equipped with a V6 (2GR) engine) operated in specific cold climate areas where high amounts of road salt are used (Cold Climate States) may exhibit more-than-normal corrosion to the vehicle's Center No.2 Exhaust Pipe...
G0Y TI RAV4 0119 — ENGINE AND ENGINE COOLING
Technical Instructions: Toyota has received reports that certain 2006 through 2008 Model Year RAV4 vehicles (equipped with a V6 (2GR) engine) operated in specific cold climate areas where high amounts of road salt are used (?Cold Climate States?) may exhibit more-than-normal corrosion to the vehicle?s Center No.2 Exhaust Pipe sub-assembly...
ZF4_DEALER 12/3 — POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
"DL: IN OUR CONTINUING EFFORTS TO HELP ENSURE THE BEST IN CUSTOMER SATISFACTION, TOYOTA IS ANNOUNCING A WARRANTY ENHANCEMENT PROGRAM TO EXTEND THE WARRANTY COVERAGE FOR REAR DIFFERENTIAL COUPLING GROWL NOISE ON 2006-2012 MODEL YEAR RAV4 4WD VEHICLES. IN SOME OF THESE VEHICLES, TOYOTA HAS RECEIVED SOME REPORTS THAT THE...
ZF4-WPB POL15-04 — POWER TRAIN
WPB: In certain 2006 to 2012 model year Rav4 4WD vehicles, Toyota has received some reports where the vehicle may exhibit a growl type noise from the rear differential coupling when driving as a result of contamination to the front bearing.
ZE7_Electronic C — EQUIPMENT
Electronic Communication: Toyota recently released T-SB-0158-14 and S-SB-0031-14 to provide an inspection procedure and signoff sheet for excessive engine oil consumption testing on 2AZ engine models. This TSB references a Tamper Evident/Inspection Label that Toyota recommends for use during this procedure. Currently, the supplier noted in the TSB is unable...
ER9_Remail_Deale — SUSPENSION:FRONT:CONTROL ARM:LOWER ARM
Dealer Letter: Toyota will be sending Safety Recall Follow-Up Notices to remind owners whose vehicles have not yet had campaign repairs completed. Please note the following information for Regional and PD associates.
T-SB-0042-14 — SUSPENSION:REAR
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
Showing 10 of 14 technical service bulletins.
NHTSA Investigations for the 2008 TOYOTA RAV4
There are no NHTSA defect investigations on record for this vehicle.
Other Model Years of the TOYOTA RAV4
- 2003 TOYOTA RAV4 — 392 complaints
- 2004 TOYOTA RAV4 — 180 complaints
- 2005 TOYOTA RAV4 — 168 complaints
- 2006 TOYOTA RAV4 — 879 complaints
- 2007 TOYOTA RAV4 — 1,240 complaints
- 2008 TOYOTA RAV4 (current)
- 2009 TOYOTA RAV4 — 391 complaints
- 2010 TOYOTA RAV4 — 493 complaints
- 2011 TOYOTA RAV4 — 398 complaints
- 2012 TOYOTA RAV4 — 355 complaints
- 2013 TOYOTA RAV4 — 328 complaints
Other TOYOTA Models
- TOYOTA CAMRY — 23,209 total complaints
- TOYOTA PRIUS — 15,411 total complaints
- TOYOTA COROLLA — 14,342 total complaints
- TOYOTA SIENNA — 10,769 total complaints
- TOYOTA TACOMA — 10,512 total complaints
- TOYOTA TUNDRA — 8,997 total complaints
- TOYOTA HIGHLANDER — 6,663 total complaints
- TOYOTA 4RUNNER — 6,405 total complaints