2017 TESLA MODEL X Electrical System Problems

70 NHTSA complaints on file

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All Electrical System Complaints — Page 2

#11377911 |
TOUCHSCREEN FAILURE IN EITHER COMPLETE BLACK SCREEN OR UNRESPONSIVE DURING DRIVING. IN ADDITIONAL, PARTIAL FUNCTION LOSS OF THE INSTRUCTION PANELS IN THE MEAN TIME. THIS IS HAPPENING ONCE EVERY FEW MONTHS THAT FORCE ME HAVE TO STOPPED ON THE ROAD TO REBOOT/DEEP REST THE SYSTEM. WHEN ITS FAILED I LOSS VIEW OF REAR CAMERA, CANNOT OPERATE HVAC (DEFOGGING) LIGHT, AND LOSS OF THE PARKING ASSISTANT SUPPORT. FURTHERMORE I SUSPECT THIS DEFECTS ALSO RENDERS MY INTERNAL WEB BROWSER UNUSABLE AND COVERTLY LOSING OF NAVIGATION VOICE PROMPT. I AWARE THE CAUSE OF THIS ISSUE FROM NHTSA INVESTIGATION EA-20-003. HOWEVER, WHEN CONTACT TESLA FOR THIS ISSUE THEY SIMPLY REFUSE TO FIX THE DEFECTS EMMC CITING I HAVE TO PROVIDE SPECIFIC DATE AND TIME OF FAILURE, WHICH IS UNREASONABLE UNLESS THE DRIVER IS ALREADY AWARE THE DETAIL OF THIS DEFECTS AND TAKING SPECIFIC NOTE FOR THE OCCURRENCE. HOWEVER, I LUCKILY MADE A NOTE FOR...
#11375676 |
VEHICLE NOT ABLE TO SUPERCHARGE DUE TO SALVAGE TITLE, VEHICLE WAS ABLE TO SUPERCHARGE FOR A YEAR AND TURNED OFF WITH OUT NOTICE OR WARNING. VEHICLE HAS NOT SUSTAINED DAMAGE TO HIGH VOLTAGE COMPONENTS AND PASSED TESLA HIGH VOLTAGE SYSTEM INSPECTION. NOTIFIED SUPERCHARGING IS PERMANENTLY DISABLED FOR BOTH TESLA AND THIRD PARTY DC FAST CHARGING MAKING IT IMPOSSIBLE TO RODE TRIP ON THE VEHICLE. I ATTACHED INVOICES FOR PAYED CHARGING VEHICLE NOW NOT SUPERCHARGING DISABLED.
#11375437 |
THE MCU ON THE VEHICLE HAS ISSUES WITH IT SHUTTING DOWN AND GOING BLANK. ALSO MANY MCU FUNCTIONS AREN'T ABLE TO BE USED DURING THESE PERIODS. THERE'S BEEN TIMES A RESET DOESN'T RESOLVE THE ISSUE AND TESLA HAD TO FIX THE VEHICLE. TESLA ISSUED A WARRANTY ADJUSTMENT PROGRAM TO ADDRESS THIS ISSUE. THE ISSUES I'M EXPERIENCING ARE CONSISTENT WITH THIS NOTICE, BUT THEY ARE REFUSING TO RESOLVE THE ISSUE AS STATED IN THE NOTICE. HTTPS://WWW.TESLA.COM/SUPPORT/ADJUSTED-COVERAGE-PROGRAM?REDIRECT=NO&UTM_SOURCE=ITERABLE&UTM_MEDIUM=EMAIL&UTM_CAMPAIGN=WARRANTY_ADJUSTMENT_PROGRAM&UTM_CONTENT=OWNERSHIP&UTM_LOCALE=EN_US&UTM_TERM=20Q4 IN THE PHOTOS SUBMITTED IT PROVIDES TESLA'S DECLINING TO REPAIR THE EMMC, AND TESLA'S ACKNOWLEDGMENT THAT MY ISSUES ARE CONSISTENT TO THEIR NOTICE. THE VIDEO EVIDENCE IS TOO LARGE TO SEND HERE, BUT I CAN SEND THE VIDEO IF NEEDED.
#11375062 |
THE MCU IS NOT STARTING UP
#11375127 |
MCU AND TOUCHSCREEN ARE EXTREMELY SLOW TO RESPOND AND NEED CONSTANT REBOOTS TO UNFREEZE. I SPOKE TO TESLA SERVICE ABOUT REPLACING THE MCU OR THE EMMC UNDER THEIR NEW WARRANTY PROGRAM BUT THEY KEEP TELLING ME THEY HAVE TEMPTED INTO THE CAR AND FIXED THE ISSUE BY CLEARING THE MEMORY. IT'S A TEMPORARY FIX AS THE ISSUE RETURNS IN A FEW DAYS.
#11374944 |
VEHICLE CENTRAL TOUCHSCREEN RANDOMLY "REBOOTS" EVEN WHILE DRIVING. SCREEN WILL GO BLACK AND TAKE 2-5 MINUTES TO POWER BACK ON. SCREEN ALSO FREEZES UP WITH INCREASING REGULARITY (SEVERAL TIMES A WEEK) FORCING MANUAL REBOOT. WHEN REBOOTING BACKUP CAMERA, AND AUDIBLE PARKING SENSOR CHIMES ARE DISABLED. ALSO TURN SIGNAL NOISE INDICATOR IS DISABLED. DATE OF INCIDENT IS TODAY'S DATE BUT ISSUE HAS BEEN ONGOING AND INCREASING IN FREQUENCY FOR THE PAST 12 MONTHS.
#11374535 |
TL* THE CONTACT OWNS A 2017 TESLA MODEL X. THE CONTACT STATED WHILE THE VEHICLE WAS STATIONARY IN THE GARAGE AND ATTEMPTING TO START-UP THE VEHICLE, THE INSTRUMENTAL PANEL WAS INOPERABLE. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
#11365286 |
MAIN CONTROL UNIT (MCU1) FAILS DAILY. IT WAS FIRST REPLACED WITHIN 2-4 MONTHS OF PURCHASED BECAUSE OF THE BLACK SCREEN OF DEATH. WILL LOSE AC, NAVIGATION, CAR LOCK, AND MANY OTHER THINGS THAT MAKE THE CAR WORK PROPERLY. TESLA CONTINUES TO DELAY ANY REPAIR FOR YEARS. THIS MUST BE.MY 6TH OR 6L7TH TIMES BRING IN THE CAR FOR REPAIR WHICH THEY DO NOT SEEM TO REPAIR.
#11355285 |
I HAVE THE MCU1 COMPUTER ON MY 2017 TESLA MODEL X. THE TURN SIGNAL STOPPED WORKING AND I HAD TO REBOOT THE COMPUTER. THE CAR WAS IN MOTION.
#11349357 |
THE MCU (MEDIA CONTROL UNIT) ALSO KNOWN AS THE INFOTAINMENT CENTER WENT OUT ON MY 2017 TESLA MODEL X. WHEN THIS UNIT WENT OUT, I LOST THE ABILITY TO USE THE TURN SIGNALS, THE BACK UP CAMERA, MOST OF THE CONTROLS TO CHANGE SETTINGS FOR THE CAR AND THE CAR WAS NO LONGER ABLE TO ACCEPT A CHARGE. THE CAR WAS IN THE DRIVEWAY AT HOME WHEN THIS HAPPENED AND I TRIED TO SCHEDULE AN APPOINTMENT WITH TESLA TO GET THIS RESOLVED. THEY TOLD ME THAT THE PART WAS ON BACK ORDER AND THAT THEY COULD NOT TAKE THE CAR IN AT THE TIME. IT WOULD BE ABOUT A MONTH BEFORE THEY WERE ABLE TO GET THE PART AND THAT I COULD STILL DRIVE THE CAR. THEY ALSO ASKED ME TO KEEP THE CAR CHARGED BUT I ALSO LET THEM KNOW THAT THE CAR IS UNABLE TO DO SO AT...
#11342290 |
MCU HAS BEEN SUPER SLOW AND UN-USABLE. CANT USE IT TO MAKE ANY CALLS OR USE VOICE COMMANDS. IT IS SUPER SLOW AND TEND TO FAIL SOON AND TESLA IS NOT READY TO REPAIR OR REPLACE IT. OTHER ISSUE I HAVE IS, RATTLING SOUND WHILE DRIVING AND TESLA SAYS ITS COMMON. I DO NOT EXPECT THIS WHEN I PAID $90,000 FOR A CAR. IT FEELS AS IF I AM DRIVING A CHEAP 20 YEAR OLD CAR.
#11342074 |
MY MCU IS STARTING TO FAIL. MY VEHICLE WAS BUILT IN 03/2017 AND I HAVE 50,000 MILES. THE MCU HAS BECOME SLOWER AND LESS RESPONSIVE OVER TIME. ON 7/28/20 MY MCU BECAME COMPLETELY RESPONSIVE WHILE DRIVING AND REQUIRED ME TO STOP THE VEHICLE SO THAT I CAN PERFORM THE 2 BUTTON RESET. I LOST AIR CONDITIONING DURING THIS TIME FOR ABOUT 2 MINUTES AND IT WAS 100 DEGREES OUTSIDE. I FEAR MY MCU WILL FAIL COMPLETELY SOON AND I WILL LOSE VITAL CONTROLS OF THE CAR INCLUDING TURN SIGNALS. THE MCU IS FAULTY BY DESIGN OF THE 8GB EMMC MODULE WHICH HAS LIMITED WRITE CYCLES AND TESLA UNCESSARILY LOGGING USELESS INFORMATION TO IT FOR MANY YEARS.
#11338522 |
I WAS DRIVING AND THE SCREEN WENT BLANK. MCU TOUCHSCREEN FAILURE. SCREEN IS BLANK. NO RESPONSE AFTER MULTIPLE RESET ATTEMPTS.
#11337498 |
THE MCU IS FAILING, ITS SLOW, FREEZES AND HAS YELLOW BORDERS.
#11330949 |
EXPERIENCED INTERMITTENT TOUCHSCREEN LOCK UP AND SELF REBOOTS RESULTING IN LOSS OF REAR VIEW CAMERA, HVAC CONTROL FUNCTIONALITIES, AND FEEDBACK SOUND/INDICATOR FOR TURN SIGNALS. ENTERTAINMENT(RADIO) CONTROLS WERE ALSO LOCKED OUT. *TR
#11330889 |
MY TESLA MODEL X 100 D 2017 HAS THIS BIG SCREEN IN CENTER. AFTER APX. 2,5 YEARS THE SCREEN BECAME LESS RESPONSIVE, ERROR MESSAGE ('PLEASE WAIT UNTIL SYSTEM HAS POWERED UP'), 1-2 MINUTES BEFORE I COULD DRIVE, TROUBLE CONNECTING VIA APP, I COULD NOT INITIATE THE NAVIGATION SYSTEM. I THEN WENT TO TESLA SERVICE CENTER, AND THEY 'FLUSHED THE CAR' AS THEY TOLD ME (MEANING DELETING ADDRESS FAVORITES, AND I THINK ALSO RADIO FAVORITES). THE CAR WAS AS NEW AGAIN! BUT THEN I LEARNED FROM TESLA THAT THIS WAS RELATED TO THE EMMC (EMBEDDED MEMORY CARD) SOLDED ON THE MAIN BOARD ON BACK OF THE SCREEN. AFTER TALKING WITH MULTIPLE OTHERS, IT TURNS OUT THAT THIS IS THE FAMOUS EMMC-FAILURE OF TESLA: AFTER MULTIPLE OVER WRITING OF THIS CARD, IT SIMPLY STOP WORKING. YOU CANNOT CONNECT WITH APP, AND YOU HAVE TO REPLACE THIS (AND IF OUT OF WARRANTY YOU...
#11277104 |
THE VEHICLE UNUSUALLY ACCELERATES WHEN IT IS FULLY CHARGED. ALSO, TESLA COMMITTED TO UNLIMITED SUPERCHARGING FOR LIFE REGARDLESS OF ANY OWNERSHIP TRANSFER BUT NOW REFUSING TO ADHERE TO THEIR COMMITMENT.
#11112860 | Crash
THE CAR SUDDENLY TOOK OVER AND ACCELERATED BEYOND CONTROL WHILE I PULLED THE CAR INTO A PARKING SPACE. FRONT AIRBAGS WERE DEPLOYED AND THE FRONT END OF THE CAR WAS DAMAGED BEYOND REPAIR. THE CAR WAS TOTALED.
#11102361 |
TL* THE CONTACT OWNS A 2017 TESLA MODEL X. WHILE DRIVING 15 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WOULD NOT RESTART WHEN PROMPTED. THE CONTACT CALLED TESLA ROADSIDE ASSISTANCE AND THEY REMOTELY REBOOTED THE COMPUTER SYSTEM. THE VEHICLE WAS ABLE TO RESTART. THE CONTACT CALLED TESLA BURBANK (811 SOUTH SAN FERNANDO RD, BURBANK, CA, (818)480-9217) TO NOTIFY THEM OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 7,500.
#11035507 |
THIS IS A COMPLAINT ABOUT THE TESLA AUTOPILOT. HERE IS A CREDIBLE AND EASILY VERIFIED REPORT BY A TESLA OWNER IN UK WHO HAS HAD A NEAR DEATH EXPERIENCE WHILE ON AUTOPILOT: HTTPS://TESLAMOTORSCLUB.COM/TMC/THREADS/AT-WHAT-POINT-DO-I-SAY-ENOUGH-IS-ENOUGH.100508/ ** A FEW WEEKS AGO, THE CAR WHILST IN AUTO PILOT SUDDENLY SWERVED ACROSS THE MOTORWAY INTO THE MIDDLE LANE. I CAUGHT IT HALF WAY ACROSS. THE MOTORWAY WAS PERFECT. (INTERESTINGLY AT A SUPERCHARGER, I ASKED THE GUY NEXT TO ME IF THIS HAD EVER HAPPENED TO HIM, AND HE SAID 'FUNNILY ENOUGH, IT HAD AND JUST THAT VERY DAY FOR THE FIRST TIME' (THAT'S NOT A COINCIDENCE SURELY) THIS WAS THE FINAL STRAW SO I SENT IT OFF. SAT NAV, AUTO PILOT, WONT LOCK, RETURNING TO CAR WITH DOOR OPEN, DOESN'T PRESENT DOORS SOME OF THE TIME, DOORS DON'T CLOSE SOME OF THE TIME, SCREEN GOES BLACK, ETC ETC ETC. IT ACTS WITH THE CONSISTENCY OF...
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