2011 SMART FORTWO — Problems, Recalls & Safety Data
N/A
Safety Rating
23
Owner Complaints
0
Recalls
7
Service Bulletins
0
Investigations
Overview of the 2011 SMART FORTWO
The 2011 SMART FORTWO has received a total of 23 safety complaints filed with the National Highway Traffic Safety Administration (NHTSA). 7 technical service bulletins have been issued by Mercedes-Benz USA, LLC for this model year. The most commonly reported problems involve the Engine (5 complaints), Electrical System (4 complaints), and Seat Belts (4 complaints).
Recalls for the 2011 SMART FORTWO
There are no recalls on file with NHTSA for the 2011 SMART FORTWO. No Active Recalls
Owner Complaints for the 2011 SMART FORTWO
23 complaints have been filed with NHTSA for the 2011 SMART FORTWO. Below is a breakdown by vehicle component.
| Component | Complaints | Crashes | Fires | Injuries | Deaths |
|---|---|---|---|---|---|
| Engine | 5 | 0 | 1 | 0 | 0 |
| Electrical System | 4 | 0 | 0 | 0 | 0 |
| Seat Belts | 4 | 0 | 0 | 0 | 0 |
| Power Train | 2 | 0 | 0 | 0 | 0 |
| Service Brakes | 2 | 1 | 0 | 0 | 0 |
| Fuelpropulsion System | 1 | 1 | 0 | 2 | 0 |
| Structurebody | 1 | 0 | 0 | 0 | 0 |
| Tires | 1 | 0 | 0 | 0 | 0 |
| Unknown Or Other | 1 | 0 | 0 | 0 | 0 |
| Vehicle Speed Control | 1 | 1 | 0 | 0 | 0 |
| Visibilitywiper | 1 | 0 | 0 | 0 | 0 |
Most Recent Complaints
175 55 r15 Tge tires wires startes to unravelling and chabgibg the ahape of tge tire.
THE DRIVER SIDE SEAT BELT LATCH HAS FAILED FOR THE SECOND TIME IN 2 YEARS. THE MALE END CAN NOT BE INSERTED INTO THE FEMALE END.
THE METAL SEAT BELT CONNECTOR FRAYED IN TO TWO PIECES. REPLACED WITH OEM PART. IT FRAYED AGAIN. IT'S A 2011 DRIVEN BY A 75 YR.OLD SENIOR CITIZEN. MERCEDES ACCUSED OWNER OF MALICIOUSLY CUTTING CABLE. EXTREME SAFETY HAZZARD.
THE METAL SEAT BELT CONNECTOR FRAYED IN TO TWO PIECES. REPLACED WITH OEM PART. IT FRAYED AGAIN. IT'S A 2011 DRIVEN BY A 75 YR.OLD SENIOR CITIZEN. MERCEDES ACCUSED OWNER OF MALICIOUSLY CUTTING CABLE. EXTREME SAFETY HAZZARD.
SAFE BELT BUCKLE JAMMED OR CAN'T CLICK
Safety Rating for the 2011 SMART FORTWO
NHTSA has not yet tested the 2011 SMART FORTWO in its New Car Assessment Program.
Technical Service Bulletins for the 2011 SMART FORTWO
Mercedes-Benz USA, LLC has issued 7 technical service bulletins (TSBs) for the 2011 SMART FORTWO. TSBs are notices sent by manufacturers to their dealers describing a known issue and the recommended repair procedure.
LI8260P063836 — EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
Smart audio system - Radio inoperative - New software available
T-B-00.20/102 — POWER TRAIN:AXLE ASSEMBLY
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
T-B-00.20/102 — ELECTRICAL SYSTEM
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SM-B-00.00/01 — EQUIPMENT
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SM-B-00.00/01 — EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SC-2012120005 — ELECTRICAL SYSTEM:SOFTWARE
MERCEDES: IT HAS BEEN DETERMINED THAT THE ELECTRIC DRIVE SOFTWARE WILL NEED TO BE UPDATED TO LATEST RELEASE DUE TO PREVIOUS SOFTWARE FOR ELECTRIC DRIVE FAILS TO MEET CURRENT SPECIFICATIONS. MODEL 2011 451 (SMART FORTWO). *PE UPDATED 11/5/13. *PE
SM-SC-2011120006 — ELECTRICAL SYSTEM:SOFTWARE
Update Electric Drive. (Updates to Work Procedure and Special Tools)
NHTSA Investigations for the 2011 SMART FORTWO
There are no NHTSA defect investigations on record for this vehicle.
Other Model Years of the SMART FORTWO
- 2008 SMART FORTWO — 175 complaints
- 2009 SMART FORTWO — 139 complaints
- 2010 SMART FORTWO — 8 complaints
- 2011 SMART FORTWO (current)
- 2012 SMART FORTWO — 11 complaints
- 2013 SMART FORTWO — 35 complaints
- 2014 SMART FORTWO — 14 complaints
- 2015 SMART FORTWO — 10 complaints
- 2016 SMART FORTWO — 38 complaints
Other SMART Models
- SMART FORTWO CABRIO — 36 total complaints
- SMART FORTWO COUPE — 26 total complaints
- SMART FORTWO COUPE ELECTRIC — 7 total complaints
- SMART FORTWO CABRIOLET — 2 total complaints
- SMART FORTWO CONVERTIBLE ELECTR — 2 total complaints
- SMART CABRIO — 0 total complaints
- SMART CABRIO ED — 0 total complaints
- SMART COUPE — 0 total complaints