2017 RAM PROMASTER Equipment Problems

The contact owns a 2017 Ram Promaster 3500. The contact received notification of NHTSA Campaign Number: 19V818000 (Equipment, Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that the parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owned a 2017 Ram 2500. The contact stated that after parking the vehicle in the parking lot of a residential building and turning the engine off, approximately 36 hours later the contact was alerted by the property manager that the vehicle was on fire. The fire department was called to the scene and extinguished the flames. During the failure, the vehicle was destroyed. A fire report was taken at the scene and the vehicle was towed to a local holding yard. The fire department indicated that the fire originated in the center dashboard of the vehicle. The exact cause of the failure was not yet determined. The local dealer and manufacturer were not notified of the failure. The contact referred to the NHTSA campaign number 19V818000 (Equipment, Engine, Engine Cooling) and indicated that the vehicle had experienced the same failure listed in the recall. The failure mileage was...

TL* THE CONTACT OWNS A 2017 RAM PROMASTER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V818000 (EQUIPMENT, ENGINE AND ENGINE COOLING) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. TOWN CHRYSLER JEEP DODGE RAM (# 1001 N. MILLER ST, WENATCHEE, WA 98801) WAS CONTACTED AND CONFIRMED THE PARTS WERE NOT AVAILABLE FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.