2004 MERCEDES BENZ E320 — Problems, Recalls & Safety Data

The contact owns a 2004 Mercedes-Benz E320. The contact received notification of NHTSA Campaign Number: 19V918000 (Visibility); however, the contact was informed by the dealer that the sunroof glass was manufactured in a year outside of the year stated in the recall. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and informed the contact that the sunroof glass was not covered under the recall. The contact had not experienced a failure. Parts distribution disconnect.

To Whom It May Concern, I took my 2004 Mercedes-Benz into the Stevens Creek location located in San Jose, CA 95129 to have the sliding roof bonding recall fixed on December 24, 2024. I have attached the repair invoice to this complaint. It has now been almost two full months and I am still being blocked from updating my vehicle registration because my vehicle needs to complete an Official Brake and Light Adjustment Certification. However, the recall vin lookup page (https://vinrcl.safercar.gov/vin/) has been showing my recall as incomplete for almost two full months now. The mechanic that performs the Brake and Light inspection says the vehicle will fail the test until the recall vin lookup page displays a 0 for my vehicle. Once again, this issue is preventing me from updating my vehicle registration until the recall vin lookup page shows the successful completion of the vehicle recall performed on December 24, 2024 at Mercedes-Benz of Stevens Creek. Sincerely, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

SBC braking system stated as covered under 25 year/unlimited miles warranty. SBC system failed on 2/1/25. Vehicle towed to local dealer service facility on 2/3/25. Tow was authorized at no charge by MB Roadside Assistance at no charge plus $100.00 credit toward diagnostic. Was told by phone on 2/3/25 that upon confirmation that SBC did in fact fail, the SBC replacement would be performed at no charge due to warranty through 2028. As of 2/10/25 service facility did confirm that the SBC system had failed. Currently, MB USA has a HOLD pending for authorization of repairs, with no reason given as to why as of 2/13/25.

The sunroof has a recall due to the fact that it has a bad seal, which could fly off due to this issue. I know the seal is bad because the whole roof leaked a few years ago and fried all the electronic; e.g. lights, sunroof controls, trunk light controls, side door controls. I went to the dealership and they said they would not fix it because they could not open the sunroof to see the manufacturer date on it.

The sunroof has a recall due to the fact that it has a bad seal, which could fly off due to this issue. I know the seal is bad because the whole roof leaked a few years ago and fried all the electronic; e.g. lights, sunroof controls, trunk light controls, side door controls. I went to the dealership and they said they would not fix it because they could not open the sunroof to see the manufacturer date on it.