2010 MAZDA MAZDA3 Unknown Or Other Problems

NHTSA Complaint Narrative I am filing this complaint regarding a 2010 Mazda 3, VIN [XXX] . The vehicle experiences intermittent transmission control failures, including difficulty shifting out of first gear and warning indicators triggered by vibration. The transmission and transmission control module have already been replaced. The dealership has identified the wiring harness as the cause of the remaining failure. Mazda North American Operations has confirmed that the required wiring harness (BBM9-67-020H) is discontinued and unavailable. However, Mazda has not provided a written determination of whether the known wiring harness recall (engine wiring harness chafing affecting control systems) applies to this VIN, nor confirmed recall completion history. Mazda has advised the customer to seek aftermarket or salvage parts, but has not provided an approved repair remedy or goodwill assistance despite the issue affecting drivability and safety. I am requesting that NHTSA review whether Mazda has met its obligations regarding: 1.recall...

I have reason to believe the dealership I bought my vehicle from rolled back my odometer. Upon checking my carfax information, 12/01/24, the odometer read 161,142, which the dealership did own my vehicle at this time. When I bought this car in April of 2025, the odometer was reading 130,000.

Transmission slipping. Not shifting correctly.

Tha dashboard is melted causing glares on very sunny days and makes driving difficult.

my Mazda 03 dashboard is melting, and I am not able to see out the window... I have talked to dealer and manufactory, and they will not pay the whole amount knowing it's a safety issue. I don't understand how they can sell product on car that is malfunctioning and a safety issue. I bought the car brand new in 2010 and didn't have any issues until this year. Please call me back at [XXX] my name is [XXX] . I was not in an accident, just think this is a safety issue. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

These vehicles have a foam based dash board which is falling off in pieces and sections . This can cause choking hazard in small children adults etc also if air bags where to deploy this section would more then likely explode in many hundreds of pieces causing blinding .As well as it decays or falls off in these pieces children may place objects in there mouths or chew or eat on .The dash board does not seem to be able ro handle a air bag deploy situation . I would have thought this would have been replaced or recalled prior to my intation of this matter. Also dash may contain harmful or chemical agents I'm it that would not be safe to child nor adult.

I am writing to file a complaint regarding the defective dashboard of my Mazda 3. The dash of the car under the windshield has become melty and shines excessively, making it extremely difficult to see when the sun is shining on the dashboard. The reflection on the windshield is so intense that it affects the visibility of the road and makes it hard to see clearly. I was informed by the dealership that there was an extended service available for this issue, but it expired after 10 years. I was never informed of this extended service and only now, after my dashboard has become extremely affected, did I find out about it. This is extremely concerning as the dashboard is an important safety feature of the car and the reflection from the dashboard is affecting my visibility, putting myself and other drivers on the road in danger. I am extremely...

Mazda, had issued a recall in 2020. however, I was out of the country and due to covid was unable to get the recalled part fixed. Now Mazda is refusing to fix it. I have contacted them multiple times and they just give me the run around and say that the date has passed and they will not fix it anymore.

Said vehicle has 2 Recall issues that are listed as expired. 1. It has not had the defective Takata Air Bags replaced Campaign SSPB3 started 12/1/2017. 2. It has a Sticky Dashboard Campaign SSP99 started 11/30/2015. A third recall for a Seat Lifer Link was completed for Campaign 0917B on 9/13/2017. I would like Mazda to take responsibility for the 2 expired Recalls for the Air Bags and the Sticky Dashboard. Mazda had the vehicle in one of their service centers 9/17/2017 when the Seat Recall was completed. Mazda’s policy of checking for recalls failed otherwise these Recalls would have been completed. Both Recalls impact the safe operation of said vehicle.

My car has a sticky-melting dashboard problem. When the sunlight hits it, the reflection on the windshield makes seeing ahead difficult. The dealer inspected it but they say there's nothing they can do about it.

The dashboard in my 2010 Mazda 3 has melted significantly throughout the years. It has become hazardous and tough to operate this vehicle. The dashboard is glossy, sticky, and believe a slight odor. I tried to slow its deterioration by using a sunshade when parked. It not only did not help, the dashboard just ruined each shade with a sticky, tar-like, black residue. No dealership has offered to help me without trying to charge me the total price of replacement, plus their labor costs. I regularly check to see if there has been a new recall, but there has not. I can not sell this car without feeling guilty for endangering others. I am unlikely to return to Mazda as a paying customer since they shy away from treating my family like one. I hope this issue is fixed adequately for me and anyone else suffering from this issue.

When we were cleaning the car we took off the dash cover. The dash was all cracked and sticky.we don't know when it occured.we bought it in 2010 new.

my dashboard is melting creating an extreme glare impacting my visibility.

Glare from sticky dashboard is a safety hazard. It is very difficult to see through windshield with this problem. Mazda dealer did not assist in anyway. Please assist me. Thank you

The dashboard is actually melting. It’s sticky and shiny and causes a reflection on the windshield that Makes it very difficult to see.

I have been experiencing unintended acceleration while in D (drive) but stopped with my foot on the brake. For instance, when fully stopped at a light, the car will suddenly experience a small burst of acceleration and propel forward. I see the engine rpm go up when this occurs even though I am stopped. This is very scary and uncomfortable as I feel like I lose control of the car during those times and can potentially hit another car or person in front of me.

MELTING DASHBOARD BLINES ME WHEN I'M DRIVING MY MAZDA 3 AT ALL TIMES WOULD LOVE TO FIX IT WHEN EVER POSSIBLE

I BELIEVE THAT (RECALL CAMPAIGN 0917B) SAFETY RECALL APPLIES TO MY 2010 MAZDA3 GT, ALTHOUGH IT TOOK OVER 2.5 YEARS TO OCCUR (AUGUST 2017) THE COMPLETE FALLOUTS DIDN'T HAPPEN UNTIL NOW...(DECEMBER 2020) INITIALLY, FELT A POP IN MY BACK (FROM THE FRAME?) WHILE I WAS DRIVING, PULLED OVER AND THE SEATS MOVED FINE SO DIDN'T THINK ANYTHING OF. MEANWHILE, A DISTINCT RATTLING OCCURRED INTERMITTENTLY BEHIND ME. TOOK THE CAR TO THE LOCAL DEALERSHIP (PAID THEIR SPECIAL SERVICE DIAGNOSTIC FEE OF ($165+) WITH 'MASTER TECHNICIANS' WHO KNOW ABOUT THIS SEAT RECALL, YET, FOUND NOTHING WRONG WITH THE SEAT OR EVEN LOOKED IF YOU ASK ME, YET WANTED ME TO CORRECT THE NOISE BY BY INSTALLING BOTH FRONT AND REAR NEW SUSPENSION (~$1000). TOOK THE VEHICLE TO A SUSPENSION SPECIALIST AND FOUND ONLY ONE (1) PART OF THE SUSPENSION THAT MAY HAVE REQUIRED CORRECTING BUT WAS STILL IN GOOD CONDITION. I ASKED...

THERE WAS A POP I FELT IN MY BACK AS I WAS DRIVING (JULY 2017) I NEVER THOUGHT MUCH OF IT AT THE TIME. DUE TO MY WORK, I HAD MY VEHICLE MAINTENANCE MANY DIFFERENT MAZDA DEALERSHIPS. I HAVE HAD MY DASH REPLACED (WESCOTT, NATIONAL CITY, CA) BUT NO ONE MENTIONED THE SEAT PROBLEM THAT I CAN RECALL. NOW IT IS DECEMBER 2020 AND THE ENTIRE RIGHT SIDE OF THE SEAT HAS BROKEN? WHILE DRIVING I SIT ASKEW THE RIGHT HALF OF MY BODY IS LOWER THAN THE OTHER. I SHOULDN'T HAVE TO PAY FOR ANOTHER SEAT WHEN THIS WAS AN ACTIVE RECALL NO MATTER THE DELAY.

OUR 2010 MAZDA3 HAS A STICKY DASHBOARD THAT APPEARS TO BE MELTING. IT SMEARS AND COLLECTS DIRT AND DOG HAIR, ETC. OTHER THAN BEING UNSANITARY AND UNSIGHTLY, I WORRY THAT THERE IS A SAFETY HAZARD WITH THE GLARE. I'M ALSO CONCERNED WHETHER THERE MIGHT BE SOMETHING TOXIC COMING FROM THIS MELTED MATERIAL.

STICKY DASH ISSUE, THE DASHBOARD OF MY 2010 MAZDA3 HAS BEEN MELTING FOR AGES. IT CAUSES GLARE WHEN DRIVING OBSTRUCTING THE DRIVER'S VIEW.

I'VE BOUGHT THIS VEHICLE FROM A DEALERSHIP SO IT'S BEEN HAVING THIS. I'VE ALSO SEEN THAT THERE HAS BEEN RECALLS FOR THIS ISSUE AS WELL. THE DASH BOARD ABOVE THE SPEEDOMETER IS EXTREMELY STICKY. A LARGE PORTION OF IT. AND MORE TO THE RIGHT, ABOVE THE GLOVE BOX, IT'S CRACKED. I'M ASSUMING IT HAS DO SOMETHING WITH THE SUN.

OVER TIME, THE DASHBOARD UNDERNEATH THE DRIVERS SIDE WINDSHEILD OF MY CAR HAS MELTED. NOW IT'S STICKY AND VERY SHINY. WHEN THE DIRECT SUN HITS IT, IT CAUSES A DANGEROUS GLARE DIRECTLY IN FRONT OF THE DRIVER, AND MAKES IT DIFFICULT TO SEE IN FRONT. WHILE MAZDA HAS EXTENDED A WARRANTY ON THIS REPAIR, I WAS NOT INFORMED AS I WAS ABOUT OTHER RECALLS. THIS SHOULD BE A RECAL NOTICE - WITHOUT AN EXPIRATION DATE AS IT IS CLEARLY A SAFETY ISSUE.

PARTS OF DASHBOARD MELTED AND BECAME STICKY AND CAUSES A GLARE WHILE DRIVING

STICKY DASHBOARD PANELS CAUSING EXCESSIVE GLARE ON WINDSHIELD; MAZDA ONLY COVERED THIS UNDER A 10 YEAR WARRANTY EXTENSION THAT ALREADY EXPIRED. THIS SHOULD BE A RECALL AS IT IS AN OBVIOUS DEFECT. THE PROBLEM APPEARED AFTER THE WARRANTY PERIOD EXPIRED WHEN THE VEHICLE WAS IN A MORE HUMID CLIMATE IN LOUISIANA FOR 2 YEARS.

NOTICED A PROBLEM WITH THE DASH FEELING STICKY THIS WEEKEND (LIKE THE DASH IS MELTING). THE STICKY AREA CREATES A GLARE ON THE WINDSHIELD. WITH THE HIGH TEMPS, IT WILL LIKELY ONLY GET WORSE. CALLED THE DEALERSHIP TO SEE WHAT COULD BE DONE. FOUND OUT THERE WAS A WARRANTY EXTENSION THAT LITERALLY EXPIRED FOR ME A WEEK AGO. I NEVER RECEIVED ANY NOTIFICATION ABOUT THE POSSIBLE ISSUE OR WARRANTY EXTENSION. WOULD REALLY LIKE TO GET THIS COVERED SINCE I JUST BARELY MISSED THE WINDOW.

THE DASHBOARD OF MY VEHICLE HAS RECENTLY STARTED MELTING AND PRODUCING A STICKY SUBSTANCE THAT GIVES OFF A MAJOR GLARE IN MY WINDSHIELD CAUSING A MAJOR SAFETY HAZARD WHEN DRIVING. I CONTACTED MAZDA TO REPLACE BUT THEY ADVISED THE WARRANTY HAS EXPIRED AND THEY WILL NOT REPLACE. BEING THAT IT IS A HAZARD TO THE DRIVER AND OTHER VEHICLES AROUND, I BELIEVE THAT MAZDA SHOULD BE RESPONSIBLE FOR REPLACING ALL DASHBOARDS WITH THIS ISSUE AND IT BE CATEGORIZED AS A RECALL AND NOT AN EXTENDED WARRANTY.

THE CHECK ENGINE LIGHT CAME ON AND THE CAR BEGAN STALLING AS I DROVE ON THE FREEWAY. IT STALLS AND FEELS LIKE IT WON'T CHANGE GEARS. TOOK IT TO A SHOP AND THEY KEPT TELLING ME THE COMPUTER CODE WAS NOT GIVING THEM ANY INFORMATION AND THEY COULDN'T FIGURE OUT WHAT WAS WRONG WITH IT.

MY 2010 MAZDA 3 HAS THE STICKY DASHBOARD THAT MAZDA IS AWARE OF AND EXTENDED THE FACTORY WARRANTY ON. HAVING SAID THAT MY STICKY DASHBOARD JUST DEVELOPED WITHIN THE LAST TWO MONTHS. WHEN I CONTACTED MY LOCAL DEALER SHIP ABOUT GETTING IT FIXED UNDER THE WARRANTY I WAS TOLD MY CAR WAS A FEW MONTHS OVER THE WARRANTY EXPERATION. THIS STICKY DASHBOARD IS EXTREMELY HAZARDOUS BECAUSE I GET A GLARE OFF OF IT ONTO MY WINDSHIELD THAT CAN MAKE IT HARD TO SEE THE ROAD PROPERLY. THIS DASHBOARD ISSUE NEEDS TO BE A RECALL AND NOT A WARRANTY EXTENSION BEFORE PEOPLE START TO GET SERIOUSLY HURT

AS SOON AS POSSIBLE AS YOU CAN DO IT SO IT CAN BE FIX AND DRIVE RIGHT AND I YOU CAN COME AND GET IT AND I NEED A RENTAL CAR UNTIL MY IS FIX

EVERYTHING NEED'S TO BE REPAIR ON IT ASAP AS YOU CAN DO IT SO THE CAR CAN BE FIX

MY DASHBOARD ABOVE THE STEERING WHEEL IS VERY HARD TO CLEAN AND HAS A CONSTANT VERY BAD GLARE THAT WONT GO AWAY, AND MAKES IT EXTREMELY DIFFICULT TO SEE THROUGH THE WINDSHIELD AT TIMES. IT'S ALMOST AS IF ITS MELTING. IT HAS BEEN LIKE THIS SINCE I BOUGHT IT AROUND 2 YEARS AGO. MY DRIVER SEAT STARTED SHIFT WHEN I TURN CORNERS, LAST WEEK 6/24/2020 AND I'M SCARED FOR MINE AND MY BABIES SAFETY AS I AM A NEW MOM, ALSO THE WELLBEING OF OTHERS ON THE ROAD. I DONT DRIVE IT MUCH UNLESS NEEDED, AND HAVE BEEN FORTUNATE ENOUGH TO BE ABLE TO WORK FROM HOME.

DASH IS MELTING AND I HAVE VERY POOR VISIBILITY DUE TO A LOT OF GLARE REFLECTION. *TR

THE DASH ON MY VEHICLE HAS MELTED AND BECOME SHINY AND HARD TO SEE WHEN DRIVING. IT APPEARS THIS IS A KNOWN ISSUE AND MAZDA HAS "EXTENDED" THE WARRANTY ON THE DASH, HOWEVER SINCE MY CAR HAS A "BRANDED TITLE" FROM HAIL DAMAGE THIS EXCLUDES MY VEHICLE. ALSO THE ISSUE IS OUTSIDE THE 10 YEAR EXTENDED WARRANTY. THIS IS A KNOWN ISSUES AND IS LISTED ON THE MAZDA WEBSITE. MULTIPLE PEOPLE HAVE THE SAME ISSUE. AFTER CONTACTING MAZDA THEY WILL NOT REPLACE THE DASH. SINCE THIS IS A KNOWN ISSUE AND SAFETY HAZARD I BELIEVE IT SHOULD BE A RECALL VS THEM EXTENDING THE WARRANTY TO SAVE COSTS ON NOT HAVING TO REPLACE CERTAIN VEHICLES. HTTPS://INSIDEMAZDA.MAZDAUSA.COM/PRESS-RELEASE/MAZDA3-AND-MAZDA6-WARRANTY-EXTENSION-STATEMENT/ *TR

I AM CURRENTLY THE OWNER OF A 2010 MAZDA 3. MY VEHICLE WHICH WAS PURCHASED BY ME 7 MONTHS AGO HAS A MELTING DASHBOARD. I HAVE GONE TO A MAZDA DEALER REGARDING A RECALL FOR THE DASHBOARD AND WAS DECLINED, THEY STATED THAT THERE WAS NO RECALL. THIS POSES A SAFETY HAZARD TO MYSELF AND MY FAMILY AS I EXPERIENCE A GLARE BOUNCING OFF THE DASHBOARD WHILE DRIVING AND ONLY GETS WORSE UNDER THE FLORIDA SUN.UPON FURTHER INQUIRIES ON THE INTERNET THERE IS INFORMATION ABOUT THIS RECALL HOWEVER MAZDA DEALERS ARE NOT ABIDING BY THE RECALL AND REFUSE TO SERVICE MY VEHICLE.

MELTING DASHBOARD PROJECTS A SHINY REFLECTION IN THE WINDSHIELD ON SUNNY DAYS AND BLINDS THE DRIVER LOOKING STRAIGHT AHEAD.

DASHBOARD MELTED

THE DASHBOARD APPEARS MELTED AND STICKY AND IS EFFECTING VISIBILITY MAKING IT VERY DANGEROUS TO DRIVE

FOR THESE INCIDENTS THERE WAS FRIENDS WHO WAS IN MY VEHICLE DURING AND EVEN WITNESS THESE INCIDENTS HAPPEN WHILE IN THE VEHICLE. ON THE WAY TO WORK I TRIED TO DOWNSHIFT ON THE SPORT MODE LIKE I USUALLY DO. BUT IT CONTINUED TO STAY IN 5, THEN ALL OF SUDDEN IT JUMPED TO 3 AS I SLOW DOWN A BIT THEN ALL OF SUDDEN TO 1 WHICH MADE THE CAR JERK A BIT BOTH TIMES DUE TO GEAR DROP AND CAUSE THE CAR TO REV AT A HIGHER RPM. WHICH ALMOST COST AN ACCIDENT. THIS IS HAPPENING QUITE OFTEN SO I HAD TO SWITCH TO NORMAL DRIVE MODE( D) ON ANOTHER OCCASION THE ABS, TRACTION CONTROL LIGHT WOULD TURN ON AFTER MAKING A QUICK LEFT OR RIGHT TURN BUT THIS HAPPEN ONLY A FEW TIME, THE ONLY WAY TO TURN THE LIGHTS OFF WAS TO PARK SOMEWHERE SAFE AND TURN...

MY MAZDA 3 2010 HAS ABOUT 3 RECALLS. I HAVE BEEN CONTACTING THE LOCAL DEALERSHIP TO DO THE RECALLS SINCE LAST YEAR, BUT DUE TO MY SCHEDULE, I CANNOT MAKE IT DURING THE WEEKDAYS. NOW THIS MONTH, WHEN I LOOKED AT THE RECALL LETTERS, I FOUND OUT I SHOULD DO THE RECALLS VERY SOON, BUT I HAD HARD TIME TO GET DAY OFF DURING THE WEEKDAYS, SO I WAS ASKING THE DEALERSHIP TO SCHEDULE ME FOR WEEKENDS. BUT THEY REFUSED. I KNOW THIS IS A FREE SERVICE, BUT HOW CAN THEY ONLY GIVE US SCHEDULE FOR WEEKDAYS AND REFUSE TO DO THE WORK FOR WEEKENDS. THIS IS ABOUT SAFETY. I DON'T DRIVE THIS CAR OFTEN, BUT I STILL WANT THIS TO BE DONE. I THINK IT IS WRONG THAT THE DEALERSHIP REFUSE RECALLS SERVICE. I DON'T THINK THEY WILL REFUSE THE SERVICE THAT PAY THEM MONEY. VERY BAD EXPERIENCE! I...

WHILE DRIVING THE VEHICLE DASH LIGHTS START BLINKING AND CAR STOPS ACCELERATING, TURNS ON BY WON'T MOVE. MECHANIC SAYS ENGINE IS NOT COMMUNICATING WITH TRANSMISSION. ELECTRICAL ISSUE SEEMS LIKE. WHEN IT RESTS IT WILL WORK BUT THEN AFTER DRIVING IT HAPPENS AGAIN. IT JUST STOPS WHILE YOU ARE DRIVING, DANGEROUS.

DASHBOARD IS MELTING AND CAUSES A GLARE ON THE WINDSHIELD

THE DASHBOARD HAS BEEN MELTING OVER A PERIOD OF TIME. IT IS GRADUALLY GETTING WORSE. THERE NOW IS A GLARE REFLLECTING ON THE WINDSHIELD THAT IS CAUSING ME TO BE CONCERNED ABOUT MY PASSENGERS AND MY OWN SAFETY. I RECEIVED A RECALL NOTICE JUNE 1, 2017 AND TRIED TO CONTACT MAZDA, THEY NEVER RETURNED MY CALLS. THE PAPERWORK SAYS 2010 MAZDA3 DASHBOARD UPPER PANEL STICKY SURFACE WARRANTY EXTENSION PROGRAL-SPECIAL SERVICE PROGRAM (SSP)99 I HAVE NOT HAD THE REPLACEMENT DONE, I CAN NOT AFFORD THE OUT OF POCKET COST. I AM CONCERNED ABOUT THIS PROBLEM.

WHEN VEHICLE IS IN PARK, THE SHIFT LEVER GETS STUCK AND DOES NOT SHIFT OUT OF 'PARK'.

WE WERE DRIVING DOWN I-70 IN INDIANA IN THE EVENING WHEN SUDDENLY OUR SUNROOF EXPLODED. WE NEVER SAW A ROCK HIT IT OR ANYTHING LIKE THAT; THERE WAS JUST A LOUD NOISE, TINKLING GLASS AND IT WAS MOSTLY GONE. LUCKILY WE HAD THE SUN VISOR PULLED OVER IT, SO NO GLASS GOT IN THE CAR, BUT IT'S STILL A PRETTY MAJOR ISSUE TO HAVE A HOLE IN THE ROOF OF YOUR CAR, BOTH FROM A WATER DAMAGE AND SECURITY STANDPOINT. THE TEMPERATURE WAS IN 70'S, SO EXTREME WEATHER DIDN'T PLAY A ROLE.

ABS, AND TRACTION CONTROL DASH BOARD LIGHTS ARE ON. THE ABS RELAY IS FAULTY, SO THE ABS MODULE NEEDS TO BE REPLACED

10+ INCIDENTS OF SUDDEN UNINTENDED ACCELERATION SINCE AUG 2018. ALWAYS AT FREEWAY SPEED OF TRAFFIC, I.E. 70-75MPH. OCCURS WHEN INTENTIONALLY DECELERATING (EASING OFF THE GAS PEDAL AND INITIATING BRAKING). RPMS JUMP TO 7 OR 8. ACCELERATION IMMEDIATELY DROPS AND STEADS AFTER TAPPING/APPLYING PRESSURE TO BRAKES. HAS BEEN TAKEN RALPH THAYER DEALERSHIP 3 TIMES -- AUG2018, JAN2019, FEB2019. EACH TIME VEHICLE KEPT FOR A WEEK BUT UNABLE TO DUPLICATE ISSUE. DATA RECORDER WAS INSTALLED IN JAN2019. DESPITE A SEVERAL MINUTE LONG EPISODE ON FEB 22, 2019 IN WHICH THE CAR BEHAVED ERRATICALLY (BUCKLING AND JOLTING) AND WOULDN'T ACCELERATE MORE THAN 60 MPH WHILE THE RPMS WERE HIGH (4-5) FOR SEVERAL MINUTES, THIS WAS SOMEHOW NOT SENSED BY THE DATA RECORDER. MY OWN GUESS IS AN ISSUE WITH THE PCM OR THE AUTOMATIC TRANSMISSION CONTROL MODULE. HAVE SUAS AFFECTED TRANSMISSION? SEEMS TO BE A KNOWN ISSUE YET THE DEALER/MAZDA REACTION IS PERFUNCTORY...

SITTING AT A LIGHT AND MY SUNROOF SHATTERED.

MY DASHBOARD HAS BEEN MELTING CAUSED ME TO DRIVE OFF ROAD AND ALMOST TO HAVE ACCIDENTS NUMEROUS TIMES WHEN THE SUNLIGHT AND THE TRAFFIC LIGHT AT NIGHT REFLECTS ON THE DASHBOARD/WINDSHIELD AND BLINDS WHOS DRIVING AND U CANT EVEN CLEAN IT JUST WISH THAT IT WOULD BE RESOLVED BEFORE SOMETHING WORSE HAPPENS

PLEASE SEE ATTACHED REGARDING A KNOWN DASHBOARD LIFTING DEFECT.