NHTSA Complaint #11506921 — 2010 MAZDA MAZDA3

I am writing to file a complaint regarding the defective dashboard of my Mazda 3. The dash of the car under the windshield has become melty and shines excessively, making it extremely difficult to see when the sun is shining on the dashboard. The reflection on the windshield is so intense that it affects the visibility of the road and makes it hard to see clearly. I was informed by the dealership that there was an extended service available for this issue, but it expired after 10 years. I was never informed of this extended service and only now, after my dashboard has become extremely affected, did I find out about it. This is extremely concerning as the dashboard is an important safety feature of the car and the reflection from the dashboard is affecting my visibility, putting myself and other drivers on the road in danger. I am extremely frustrated with the lack of transparency and communication from the dealership regarding this extended service and the fact that my dashboard has become defective despite proper maintenance and upkeep of the car. I demand that Mazda take responsibility for the defective dashboard and rectify the issue as soon as possible. I kindly request that the NHTSA investigates this matter and ensures that Mazda takes the necessary actions to resolve this issue for all affected car owners.