2024 MAZDA CX-50 — Problems, Recalls & Safety Data
5/5
Safety Rating
41
Owner Complaints
1
Recall
21
Service Bulletins
0
Investigations
Overview of the 2024 MAZDA CX-50
The 2024 MAZDA CX-50 has received a total of 41 safety complaints filed with the National Highway Traffic Safety Administration (NHTSA). It earned an overall safety rating of 5 out of 5 stars in NHTSA's New Car Assessment Program crash tests. There has been 1 recall campaign affecting this vehicle, covering issues with TRAILER HITCHES. 21 technical service bulletins have been issued by Mazda Motor Corp. for this model year. The most commonly reported problems involve the Unknown Or Other (4 complaints), Electrical System (3 complaints), and Service Brakes (3 complaints).
Recalls for the 2024 MAZDA CX-50
NHTSA has recorded 1 recall for the 2024 MAZDA CX-50, potentially affecting up to 63 vehicles.
Recall 25V167000 — TRAILER HITCHES
| 63 vehicles affected
Defect: Mazda North American Operations (Mazda) is recalling certain 2024-2025 CX-50 vehicles equipped with Mazda Genuine Accessory trailer hitches. The trailer hitch assembly bolts may loosen and cause the assembly to separate from the vehicle body during towing or normal driving conditions.
Consequence: A detached trailer hitch assembly can create a road hazard, increasing the risk of a crash.
Remedy: Dealers will tighten the trailer hitch bolts, free of charge. Owner notification letters were mailed April 4, 2025. Mazda's number for this recall is 7225C.
View full details →Owner Complaints for the 2024 MAZDA CX-50
41 complaints have been filed with NHTSA for the 2024 MAZDA CX-50. Below is a breakdown by vehicle component.
| Component | Complaints | Crashes | Fires | Injuries | Deaths |
|---|---|---|---|---|---|
| Unknown Or Other | 4 | 0 | 0 | 0 | 0 |
| Electrical System | 3 | 0 | 0 | 0 | 0 |
| Service Brakes | 3 | 0 | 0 | 0 | 0 |
| Steering | 3 | 0 | 0 | 0 | 0 |
| Structurebody | 3 | 0 | 0 | 0 | 0 |
| Back Over Prevention Rearview System Braking | 2 | 0 | 0 | 0 | 0 |
| Engine | 2 | 0 | 0 | 0 | 0 |
| Forward Collision Avoidance Adaptive Cruise Control | 2 | 0 | 0 | 0 | 0 |
| Lane Departure Blind Spot Detection | 2 | 0 | 0 | 0 | 0 |
| Power Train | 2 | 0 | 0 | 0 | 0 |
| Suspension | 2 | 0 | 0 | 0 | 0 |
| Visibilitywiper | 2 | 0 | 0 | 0 | 0 |
| Air Bags | 1 | 1 | 0 | 3 | 0 |
| Back Over Prevention | 1 | 0 | 0 | 0 | 0 |
| Forward Collision Avoidance | 1 | 1 | 0 | 1 | 0 |
| Forward Collision Avoidance Automatic Emergency Braking | 1 | 0 | 0 | 0 | 0 |
| Forward Collision Avoidance Warnings | 1 | 0 | 0 | 0 | 0 |
| Fuelpropulsion System | 1 | 0 | 0 | 0 | 0 |
| Lane Departure Assist | 1 | 0 | 0 | 0 | 0 |
| Lane Departure Warning | 1 | 0 | 0 | 0 | 0 |
| Service Brakes Hydraulicfoundation Componentsdiscpads | 1 | 0 | 0 | 0 | 0 |
| Service Brakes Hydraulicfoundation Componentsdiscrotor | 1 | 0 | 0 | 0 | 0 |
| Structurebodydoorhinge And Attachments | 1 | 0 | 0 | 2 | 0 |
Most Recent Complaints
The contact owned a 2024 Mazda CX-50. The contact stated that while driving at an undisclosed speed, after exiting the freeway, the contact was distracted, and when the contact turned to face the road, the vehicle rear-ended the vehicle in front. The contact stated that from the impact, the vehicle that was rear-ended was pushed into the vehicle in front. The contact stated that the crash imminent braking and the forward collision warning failed to function as intended. The contact stated that the driver-side air bag and the knee air bag were deployed. The contact was unsure whether there was a warning light illuminated. A police report was filed. EMS was called to the scene. However, the contact refused to go to the hospital by ambulance. Afterwards, the contact went to the hospital. The doctor diagnosed that the contact had a swollen spleen on the left side. The contact stated that the shoulders and back were sore, and the left knee was swollen. The contact attended physical therapy. The contact was able to drive the vehicle back to the residence. The insurance company towed the vehicle to an unknown location and deemed the vehicle a total loss. The manufacturer was notified of the failure, and a case was opened where assistance was declined. The failure mileage was 16,937.
The vehicle had the original OEM battery fail at 15 months. It dropped to 7v under light load. It's a bad battery. Upon being jump started, the power steering went in and out while driving and the dashboard blinked on and off...throwing a lot of errors that are unrelated to the battery problem. The failure state of the vehicle with a bad battery is unlike any vehicle I have ever seen and it is extremely dangerous. Furthermore, Mazda roadside assistance does not know about this issue and only offers jumpstarts, putting customers into danger by suggesting that the vehicle is safe to drive with a battery that is not stable.
The contact owns a 2024 Mazda CX-50. The contact stated that there was uneven brake wear on the inner brake pad. The contact stated that the inner side of the brake pads were wearing before the outer sides. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed and determined that the front brake pads and rotors were defective and needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 2,500.
The contact owns a 2024 Mazda CX-50. The contact stated that there was uneven brake wear on the inner brake pad. The contact stated that the inner side of the brake pads were wearing before the outer sides. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed and determined that the front brake pads and rotors were defective and needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 2,500.
THE BLIND SPOT MONITORING STOPS AFTER A FEW MINUTES ON THE HIGHWAY. DEALER SAID NO TROUBLE FOUN D. WHEN IN TRAFFIC IT STOPS WORKING, BACKING UP NO NOTIFICATION CROSS TRAFFIC, CARGO DOOR STUCK OPEN. ADTER 10 MINUTES SHUTTING OFF CAR. RESTARTING, TRYING INSIDE BUTTON, DOOR BUTTON AND THE REMOTE. THEY ALL FAILED TO CLOSE DOOR. HAD TO MANUALLY CLOSE CARGO HATCH. IT WORKED THE NEXT MORNING. THE BLIND SPOT, CROSS TRAFFIC DOESNT WORK! IT WORKS FOR A FEW MINUTES AFTER STARTING CAR BUT UNDER TRAFFIC CONDTIONS IT FAILS TO NOTIFY ON BOTH SIDES OF THE VEHICLE. IT FAILED FIRST ON PASSENGER SIDE. NOW BOTH SIDES FAIL IN HEAVY TRAFFIC CONDITIONS. I HAVE VIDEOS TO PROVE THE FAILURES.
Safety Rating for the 2024 MAZDA CX-50
The 2024 MAZDA CX-50 received an overall safety rating of 5 out of 5 stars from NHTSA's New Car Assessment Program (NCAP).
| Test Category | Rating |
|---|---|
| Overall Rating | ★★★★★ (5/5) |
| Frontal Crash | ★★★★★ (5/5) |
| Side Crash | ★★★★★ (5/5) |
| Rollover | ★★★★☆ (4/5) |
Safety ratings are based on controlled crash tests conducted by NHTSA. A 5-star rating indicates the highest level of occupant protection.
Technical Service Bulletins for the 2024 MAZDA CX-50
Mazda Motor Corp. has issued 21 technical service bulletins (TSBs) for the 2024 MAZDA CX-50. TSBs are notices sent by manufacturers to their dealers describing a known issue and the recommended repair procedure.
16-002-26 — UNKNOWN OR OTHER
Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 7230C1A-NA02_10014. NOTE: If current version is not 7230C1A-NA02_***** , this TSB is not applicable. (Ver. 7230C1A-NA02_10014) fixes these software errors (bugs): The infotainment screen may turn black when SIRIUSXM® Satellite Radio is...
16-002-25 — ELECTRICAL SYSTEM
Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 7230C1A-NA01_10014). NOTE: If current version is not 7230C1A-NA01_*****, this TSB is not applicable. (Ver. 7230C1A-NA01_10014) fixes these software errors (bugs): The banner display for battery level notifications of Bluetooth®-connected devices has been...
09-036-25 — SEATS
Some customers may complain that the fabric part of the seat is fraying. This is caused by a lack of durability of the fabric. To eliminate this concern, the durability of the seat fabric has been improved.
SA-012-25b — ELECTRICAL SYSTEM
Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure.
SA-023-25a — EXTERIOR LIGHTING
Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Engine Start / Stop Door Lock / Unlock Lights ON / OFF Climate Control 3. MAZDA CONNECT connected vehicle...
SA-023-25a — UNKNOWN OR OTHER
Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Engine Start / Stop Door Lock / Unlock Lights ON / OFF Climate Control 3. MAZDA CONNECT connected vehicle...
09-010-25a — STRUCTURE:BODY
Some customers may complain about a rattle from the sunroof (panorama roof) area. Make sure to read the complete repair procedure before attempting any repairs as the sunroof may have rattles from more than one location. The rattle noise may be caused by: Looseness in the side cover fitting part...
09-10-25 — STRUCTURE:BODY
Some customers may complain about a rattle from the sunroof (panorama roof) area. Make sure to read the complete repair procedure before attempting any repairs as the sunroof may have rattles from more than one location. The rattle noise may be caused by: Looseness in the side cover fitting part...
04-001-25 — SERVICE BRAKES
Some vehicles may experience the front inner brake pads wear out faster than the outside. For example, the brake pads need to be replaced at less than 12,500 miles (20,000km). This accelerated pad wear may be caused by dirt and sand easily adhering to the inner friction surface of the...
01-013-24 — ENGINE
Some customers may complain about a rattle noise coming from the engine compartment when accelerating or idling. This may be caused by play at the turbocharger wastegate pivot arm creating a rattle-type noise. To eliminate this concern, a wave washer has been added.
Showing 10 of 21 technical service bulletins.
NHTSA Investigations for the 2024 MAZDA CX-50
There are no NHTSA defect investigations on record for this vehicle.
Other Model Years of the MAZDA CX-50
- 2023 MAZDA CX-50 — 81 complaints
- 2024 MAZDA CX-50 (current)
- 2025 MAZDA CX-50 — 13 complaints
- 2026 MAZDA CX-50 — 0 complaints
Other MAZDA Models
- MAZDA MAZDA3 — 3,974 total complaints
- MAZDA 626 — 3,877 total complaints
- MAZDA CX-5 — 3,005 total complaints
- MAZDA MAZDA6 — 2,906 total complaints
- MAZDA TRIBUTE — 2,830 total complaints
- MAZDA CX-9 — 1,786 total complaints
- MAZDA CX-7 — 1,539 total complaints
- MAZDA PROTEGE — 1,377 total complaints