2025 MAZDA CX-50 — Problems, Recalls & Safety Data

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5/5

★★★★★

Safety Rating

13

Owner Complaints

2

Recalls

ACTIVE RECALL

9

Service Bulletins

0

Investigations

Overview of the 2025 MAZDA CX-50

The 2025 MAZDA CX-50 has received a total of 13 safety complaints filed with the National Highway Traffic Safety Administration (NHTSA). It earned an overall safety rating of 5 out of 5 stars in NHTSA's New Car Assessment Program crash tests. There have been 11 recall campaigns affecting this vehicle, covering issues with SUSPENSION:CRITICAL FASTENERS. 9 technical service bulletins have been issued by Mazda Motor Corp. for this model year. The most commonly reported problems involve the Power Train (5 complaints), Seats (2 complaints), and Suspension (2 complaints).

Recalls for the 2025 MAZDA CX-50

NHTSA has recorded 11 recalls for the 2025 MAZDA CX-50, potentially affecting up to 9,067 vehicles.

Recall 25V737000 — SUSPENSION:CRITICAL FASTENERS

| 1,007 vehicles affected

Defect: Mazda North American Operations is recalling certain 2025 CX-50 and CX-50 Hybrid vehicles. The front suspension fastener bolts may not be tightened properly, which can result in suspension component and/or wheel detachment.

Consequence: Wheel or suspension component detachment can cause a loss of vehicle control and a loss of drive power, increasing the risk of a crash.

Remedy: Dealers will inspect the front suspension fastener bolts and, if necessary, replace and tighten them, free of charge. Owner notification letters were mailed December 10, 2025. Owners may contact Mazda customer service at 1-800-222-5500 Option 6. The manufacturer's number for...

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Recall 25V737000 — SUSPENSION:CRITICAL FASTENERS

| 1,007 vehicles affected

Defect: Mazda North American Operations is recalling certain 2025 CX-50 and CX-50 Hybrid vehicles. The front suspension fastener bolts may not be tightened properly, which can result in suspension component and/or wheel detachment.

Consequence: Wheel or suspension component detachment can cause a loss of vehicle control and a loss of drive power, increasing the risk of a crash.

Remedy: Dealers will inspect the front suspension fastener bolts and, if necessary, replace and tighten them, free of charge. Owner notification letters were mailed December 10, 2025. Owners may contact Mazda customer service at 1-800-222-5500 Option 6. The manufacturer's number for...

View full details →

Recall 25V737000 — SUSPENSION:CRITICAL FASTENERS

| 1,007 vehicles affected

Defect: Mazda North American Operations is recalling certain 2025 CX-50 and CX-50 Hybrid vehicles. The front suspension fastener bolts may not be tightened properly, which can result in suspension component and/or wheel detachment.

Consequence: Wheel or suspension component detachment can cause a loss of vehicle control and a loss of drive power, increasing the risk of a crash.

Remedy: Dealers will inspect the front suspension fastener bolts and, if necessary, replace and tighten them, free of charge. Owner notification letters were mailed December 10, 2025. Owners may contact Mazda customer service at 1-800-222-5500 Option 6. The manufacturer's number for...

View full details →

Recall 25V737000 — SUSPENSION:CRITICAL FASTENERS

| 1,007 vehicles affected

Defect: Mazda North American Operations is recalling certain 2025 CX-50 and CX-50 Hybrid vehicles. The front suspension fastener bolts may not be tightened properly, which can result in suspension component and/or wheel detachment.

Consequence: Wheel or suspension component detachment can cause a loss of vehicle control and a loss of drive power, increasing the risk of a crash.

Remedy: Dealers will inspect the front suspension fastener bolts and, if necessary, replace and tighten them, free of charge. Owner notification letters were mailed December 10, 2025. Owners may contact Mazda customer service at 1-800-222-5500 Option 6. The manufacturer's number for...

View full details →

Recall 25V737000 — SUSPENSION:CRITICAL FASTENERS

| 1,007 vehicles affected

Defect: Mazda North American Operations is recalling certain 2025 CX-50 and CX-50 Hybrid vehicles. The front suspension fastener bolts may not be tightened properly, which can result in suspension component and/or wheel detachment.

Consequence: Wheel or suspension component detachment can cause a loss of vehicle control and a loss of drive power, increasing the risk of a crash.

Remedy: Dealers will inspect the front suspension fastener bolts and, if necessary, replace and tighten them, free of charge. Owner notification letters were mailed December 10, 2025. Owners may contact Mazda customer service at 1-800-222-5500 Option 6. The manufacturer's number for...

View full details →

Recall 25V737000 — SUSPENSION:CRITICAL FASTENERS

| 1,007 vehicles affected

Defect: Mazda North American Operations is recalling certain 2025 CX-50 and CX-50 Hybrid vehicles. The front suspension fastener bolts may not be tightened properly, which can result in suspension component and/or wheel detachment.

Consequence: Wheel or suspension component detachment can cause a loss of vehicle control and a loss of drive power, increasing the risk of a crash.

Remedy: Dealers will inspect the front suspension fastener bolts and, if necessary, replace and tighten them, free of charge. Owner notification letters were mailed December 10, 2025. Owners may contact Mazda customer service at 1-800-222-5500 Option 6. The manufacturer's number for...

View full details →

Recall 25V737000 — SUSPENSION:CRITICAL FASTENERS

| 1,007 vehicles affected

Defect: Mazda North American Operations is recalling certain 2025 CX-50 and CX-50 Hybrid vehicles. The front suspension fastener bolts may not be tightened properly, which can result in suspension component and/or wheel detachment.

Consequence: Wheel or suspension component detachment can cause a loss of vehicle control and a loss of drive power, increasing the risk of a crash.

Remedy: Dealers will inspect the front suspension fastener bolts and, if necessary, replace and tighten them, free of charge. Owner notification letters were mailed December 10, 2025. Owners may contact Mazda customer service at 1-800-222-5500 Option 6. The manufacturer's number for...

View full details →

Recall 25V737000 — SUSPENSION:CRITICAL FASTENERS

| 1,007 vehicles affected

Defect: Mazda North American Operations is recalling certain 2025 CX-50 and CX-50 Hybrid vehicles. The front suspension fastener bolts may not be tightened properly, which can result in suspension component and/or wheel detachment.

Consequence: Wheel or suspension component detachment can cause a loss of vehicle control and a loss of drive power, increasing the risk of a crash.

Remedy: Dealers will inspect the front suspension fastener bolts and, if necessary, replace and tighten them, free of charge. Owner notification letters were mailed December 10, 2025. Owners may contact Mazda customer service at 1-800-222-5500 Option 6. The manufacturer's number for...

View full details →

Recall 25V737000 — SUSPENSION:CRITICAL FASTENERS

| 1,007 vehicles affected

Defect: Mazda North American Operations is recalling certain 2025 CX-50 and CX-50 Hybrid vehicles. The front suspension fastener bolts may not be tightened properly, which can result in suspension component and/or wheel detachment.

Consequence: Wheel or suspension component detachment can cause a loss of vehicle control and a loss of drive power, increasing the risk of a crash.

Remedy: Dealers will inspect the front suspension fastener bolts and, if necessary, replace and tighten them, free of charge. Owner notification letters were mailed December 10, 2025. Owners may contact Mazda customer service at 1-800-222-5500 Option 6. The manufacturer's number for...

View full details →

Recall 25V413000 — AIR BAGS: AIR BAG/RESTRAINT CONTROL MODULE:SOFTWARE

| 2 vehicles affected

Defect: Mazda North American Operations (Mazda) is recalling certain CX-50 Hybrid and CX-50 vehicles. Incorrectly configured module software may cause the air bag to deploy improperly.

Consequence: An air bag that deploys improperly increases the risk of injury during a crash.

Remedy: Dealers will update the module software, free of charge. Owner notifications will not be mailed due to all vehicles being under Mazda dealer control. Owners may contact Mazda customer service at 1-800-222-5500 Option 6. The manufacturer's number for this recall...

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Recall 25V413000 — AIR BAGS: AIR BAG/RESTRAINT CONTROL MODULE:SOFTWARE

| 2 vehicles affected

Defect: Mazda North American Operations (Mazda) is recalling certain CX-50 Hybrid and CX-50 vehicles. Incorrectly configured module software may cause the air bag to deploy improperly.

Consequence: An air bag that deploys improperly increases the risk of injury during a crash.

Remedy: Dealers will update the module software, free of charge. Owner notifications will not be mailed due to all vehicles being under Mazda dealer control. Owners may contact Mazda customer service at 1-800-222-5500 Option 6. The manufacturer's number for this recall...

View full details →

Owner Complaints for the 2025 MAZDA CX-50

13 complaints have been filed with NHTSA for the 2025 MAZDA CX-50. Below is a breakdown by vehicle component.

Most Recent Complaints

#11718410 | SUSPENSION | | N/A miles
Vehicle CV joints failed at 6000 miles, dealership took over 3 weeks to replace them. They claimed multiple CX50 hybrid vehicles are impacted and lots of them already returning under the same problem
#11717752 | POWER TRAIN | | N/A miles
Vehicle: 2025 Mazda CX-50 Hybrid Mileage at first failure: ~6,000 miles Component: Front CV boot / axle assembly — loss of grease Safety Concern: Early-life component failure with unresolved uncertainty in root cause Description: At approximately 6,000 miles, the left front CV boot of my vehicle was found leaking grease. The dealership initially stated the failure was due to “external impact,” but no conclusive evidence was presented to support this determination. The photos and inspection notes did not identify a clear puncture or specific point of impact. Mazda Corporate later informed me that their engineering team concluded the issue was not related to a material or manufacturing defect, and offered a goodwill repair. However, the underlying root cause remains uncertain due to the lack of definitive evidence. Safety relevance: A CV boot failure at such low mileage is extremely unusual for a modern vehicle, and premature loss of grease from the CV joint can lead to: joint degradation, reduced steering stability, potential loss of vehicle control. If similar early-life failures occur on additional Mazda vehicles, this may indicate a broader design, material, or assembly concern. Requested Action: I am submitting this report for documentation purposes in case a pattern emerges or if the issue recurs on my vehicle or others.
#11717760 | POWER TRAIN | | N/A miles
At only about 6,100 miles and during my vehicle’s first service, the technician found grease leaking from the left front CV boot. The dealer stated this was caused by an external puncture, but they were unable to provide clear evidence, detailed photos, or a written diagnosis proving that the damage was external. The mark they referenced was extremely small and not consistent with a clear impact. A CV boot should not fail at such low mileage, which raises concerns about a potential early-life component failure or material defect. A torn CV boot can lead to CV joint wear, loss of power, or loss of vehicle control if it progresses. Because the root cause is uncertain and the failure occurred unusually early in the vehicle’s life, I am reporting this to NHTSA in case this represents a broader quality or safety issue affecting other vehicles of the same model.
#11717460 | POWER TRAIN | | N/A miles
I brought my vehicle to Modern Mazda of Thomaston, CT on Friday January 30, 2026 due to a front-end passenger clunking noise that occurs during left turns. The master tech test-drove the vehicle to duplicate the noise and video of the damage. I was informed that the front passenger axle was leaking grease in video and recommend to replace the front axle. I was told the necessary parts are on back order 6-8 weeks. I was told Mazda is aware of the manufacturer workmanship defect in the CV axle parts. The service manager did provide written documentation ordering the parts. I did file a complaint with Mazda Corporate, documenting the issue and the dealership's findings as well as I was informed the fact Mazda is seeking a new supplier of CV parts. A Mazda corporate case number was assigned. I believe this is a safety issue and a recall should be issued.
#11716562 | LANE DEPARTURE: BLIND SPOT DETECTION | | N/A miles
I get an error that rear side radar obsured, I activsense temporarily disabled almost everytime I drive at freeway speeds. It disables the blind spot monitoring making the vehicle less safe. It disables for long periods of time in all conditions. Took to Mazda and they indicated it’s an issue, but no solution.

View all Power Train complaints →

Safety Rating for the 2025 MAZDA CX-50

The 2025 MAZDA CX-50 received an overall safety rating of 5 out of 5 stars from NHTSA's New Car Assessment Program (NCAP).

Test Category Rating
Overall Rating ★★★★★ (5/5)
Frontal Crash ★★★★★ (5/5)
Side Crash ★★★★★ (5/5)
Rollover ★★★★ (4/5)

Safety ratings are based on controlled crash tests conducted by NHTSA. A 5-star rating indicates the highest level of occupant protection.

Technical Service Bulletins for the 2025 MAZDA CX-50

Mazda Motor Corp. has issued 9 technical service bulletins (TSBs) for the 2025 MAZDA CX-50. TSBs are notices sent by manufacturers to their dealers describing a known issue and the recommended repair procedure.

SA-004-26 — STRUCTURE:BODY

Some customers may complain that a door beltline molding is loose, fell off, or is missing.

16-001-26 — UNKNOWN OR OTHER

Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 7230C1A-NA01_10014 or 7230C2A-NA01_10014). NOTE: If current version is not 7230C1A-NA01_***** or 7230C2A-NA01_*****, this TSB is not applicable. (Ver. 7230C2A-NA01_10014) fixes these software errors (bugs): The banner display for battery level notifications of...

SA-060-25 — UNKNOWN OR OTHER

Some customers may experience a message "TCU Malfunction. Have the Vehicle Inspected" in the instrument cluster. The following DTC's may be stored: B1252:87-8B:TCU - COMMUNICATION ERROR WITH CONNECTIVITY MASTER UNIT (CMU) • U0198:00-03:CMU - COMMUNICATION ERROR WITH EMERGENCY CALL UNIT/TELEMATICS COMMUNICATION UNIT

09-041-25 — VISIBILITY/WIPER

Some vehicles may exhibit a distortion in the front windshield causing a distorted view. This is caused by the distortion test process during manufacturing not being conducted correctly. To eliminate this concern, the distortion test process has been modified to perform it on all units during manufacturing.

SA-011-25a — STRUCTURE:BODY

Some customers will report that their fuel door (AKA, fuel filler door, fuel lid, and fuel-filler lid) was stuck closed and would not open to refuel the vehicle. Follow the repair steps below unless the conditions outlined in TSB 09-007/25 - FUEL-FILLER LID PANEL IS DEFORMED for 2019-2025 Mazda3 and...

16-002-25 — UNKNOWN OR OTHER

Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 7230C1A-NA01_10014). NOTE: If current version is not 7230C1A-NA01_*****, this TSB is not applicable. (Ver. 7230C1A-NA01_10014) fixes these software errors (bugs): The banner display for battery level notifications of Bluetooth®-connected devices has been...

SA-047-25 — ELECTRICAL SYSTEM

When the Telematics Control Unit (TCU) replacement is necessary due to a failure, use MDARS to activate the new TCU after replacement. Use the information in this service alert to initialize the new TCU until the procedure on MGSS is updated.

SA-012-25c — UNKNOWN OR OTHER

Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure.

04-002-25 — SERVICE BRAKES

Some vehicles may exhibit a clunk noise from the rear brakes when starting to drive. This may be caused by the brake pads and the rear disc plates sticking together when the Electric Parking Brake (EPB) is engaged for an extended period while parked. Even after releasing the EPB, the...

NHTSA Investigations for the 2025 MAZDA CX-50

There are no NHTSA defect investigations on record for this vehicle.

Other Model Years of the MAZDA CX-50

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Other MAZDA Models

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