2018 LINCOLN MKC Back Over Prevention Problems

The contact owns a 2018 Lincoln MKC. The contact received notification of NHTSA Campaign: 25V572000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that while shifted in reverse(R), the rearview camera failed displayed a distorted image. No warning light was illuminated. The vehicle was taken to a local dealer for routine maintenance; however, the part for the recall repair was not yet available. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 47,000.

The contact owned a 2018 Lincoln MKC. The contact received notification of NHTSA Campaign Number: 25V572000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact stated that while attempting to reverse out of their driveway in the rain at approximately 2 MPH, the back-over prevention camera display of the rear view of the vehicle was distorted, and the contact was only able to see a black image. The contact was unable to identify what the image was, and the back-over prevention system did not notify the contact of any objects with its chime/alarm. The vehicle continued to move in reverse and ended up crashing into a tree. The vehicle's rear passenger side was damaged. The contact was able to exit the vehicle and had not received any physical...

The contact owns a 2018 Lincoln MKC. The contact received notification of NHTSA Campaign Number: 25V572000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure.