2018 LINCOLN MKC Steering Problems

The contact owns a 2018 Lincoln MKC. The contact received notification of NHTSA Campaign Number: 25V572000 (BACK OVER PREVENTION). The contact stated that while driving at 35 MPH, the vehicle revved and then the vehicle stalled. No warning lights were illuminated. The vehicle failed to restart. The contact's brother was following the contact and assisted with traffic. The Sheriff’s Department assisted with traffic control. The vehicle was towed to the residence. The vehicle was then towed to an independent mechanic, who diagnosed the vehicle and determined that the flywheel had fractured. The vehicle was repaired. The contact was later informed that the steering power harness had failed and needed to be replaced. The vehicle remained at the dealer pending the repair. The contact stated that afterwards, oil stains were found on the ground in the driveway. The manufacturer was not notified of the failure. The failure mileage was approximately 92,000.

TL* THE CONTACT OWNS A 2018 LINCOLN MKC. WHILE DRIVING APPROXIMATELY 65 MPH, THE LANE DEPARTURE SAFETY FEATURE ACTIVATED TO CORRECT THE VEHICLE FROM VEERING OUT OF THE LANE. THE LANE DEPARTURE FEATURE STEERED THE VEHICLE TOO FAR TO THE LEFT, CAUSING THE VEHICLE TO CRASH INTO THE MEDIAN AND FLIP OVER. THE VEHICLE SUSTAINED SEVERE FRONT END DAMAGE, BUT THE FRONT AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN UNDISCLOSED LOCATION. THE DRIVER, FRONT SEAT PASSENGER, AND REAR DRIVER SIDE PASSENGER ALL SUSTAINED HEAD, NECK, AND BACK INJURIES THAT REQUIRED MEDICAL ATTENTION. THE MANUFACTURER AND LOCAL DEALER (MOUNTAINEER LINCOLN IN BECKLEY, WV) WERE NOTIFIED OF THE FAILURE, BUT THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE FAILURE MILEAGE WAS 2,382.