NHTSA Complaint #11696082 — 2018 LINCOLN MKC

The contact owned a 2018 Lincoln MKC. The contact received notification of NHTSA Campaign Number: 25V572000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact stated that while attempting to reverse out of their driveway in the rain at approximately 2 MPH, the back-over prevention camera display of the rear view of the vehicle was distorted, and the contact was only able to see a black image. The contact was unable to identify what the image was, and the back-over prevention system did not notify the contact of any objects with its chime/alarm. The vehicle continued to move in reverse and ended up crashing into a tree. The vehicle's rear passenger side was damaged. The contact was able to exit the vehicle and had not received any physical injuries. The contact stated they had suffered anxiety as a result of the crash, and medical attention was needed. The vehicle was towed and totaled. A police report was filed. The dealer was not contacted. The manufacturer was informed of the issue. The failure mileage was approximately 42,000.