2019 JEEP COMPASS Unknown Or Other Problems

77 NHTSA complaints on file

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Unknown Or Other Issues in the 2019 JEEP COMPASS

77 unknown or other complaints have been filed with NHTSA for the 2019 JEEP COMPASS. Of these, 1 involved a crash, 1 involved a fire, and 0 resulted in injury.

77
Complaints
1
Crashes
1
Fires
0
Injuries
0
Deaths

All Unknown Or Other Complaints

#11711899 |
My2019 Jeep Compass has a software problem with the radio in the dashboard. The screen is sometimes freezing.it is affecting my remote start,the screen turns black,then flashes vertical and horizontal lines.at times it shows octagon shapes ,altering settings,and losing all functionality.
#11711354 |
I am submitting this formal complaint to report a serious and dangerous safety defect involving the auxiliary battery system in the 2019 Jeep Compass. Without sufficient warning, my vehicle suddenly lost power and shut down while driving in traffic due to auxiliary battery failure. This failure caused a loss of propulsion and significantly reduced vehicle control, leaving me vulnerable in active traffic with little to no time to safely react or pull over. This situation could easily result in a severe accident, serious injury, or loss of life. What makes this issue especially alarming is that this is not an isolated incident. There are thousands of documented complaints, forum posts, and consumer reports online describing the exact same failure pattern in the 2019 Jeep Compass. Many drivers report sudden stalling, warning lights appearing too late to prevent shutdown, and complete loss of power while driving at speed or in intersections....
#11709251 |
My vehicle has experienced multiple incidents of sudden engine shutdown while driving, accompanied by a dashboard warning stating “High Coolant Temperature.” These shutdowns occur without warning and while the vehicle is in motion, resulting in loss of engine power and creating a dangerous situation in traffic. The error immediately goes away making it difficult to record in enough time. Authorized repair centers have been unable to recreate the issue due to no fault codes present
#11707038 |
My Jeep says it’s going to shutdown to pull over somewhere and cut off car. If we pull over in time, restarting car has solved problem until next time it decides to occur. Multiple times the car has shut off with me driving down road and I have no control over the vehicle. Plugged up at O’Rileys and AutoZone. Diagnostic referred to voltage surge with battery and the ABS. I took it to a local mechanic that has a higher quality diagnostic machine. It won’t recognize my Jeep. We tried it multiple times on two different days.
#11698014 |
Car will intermittently get a message saying coolant temp high and the vehicle completely shuts down. It takes about 30 seconds before it is able to be restarted and is able to drive again. It appears to be related to the start/stop feature, because that is the only time we see it. It can happen within one mile of driving from home, so the vehicle isn't even up to full temperature. I have replaced both the primary and AUX batteries, the issue remains. The coolant level is fine. I took it to the dealer a couple weeks ago and they found no trouble and did a coolant flush, but the issue happened again today. My main issue with this is that the vehicle is my [XXX] daughters car and I don't want something to happen when she is on a busy road with drivers going 50 mph or more. I...
#11697269 |
On several occasions, the check engine light comes on, the temperature gauge goes all the way up and it states “coolant temperature too high” before the car powers off. I had taken the car to a mechanic who said that it was a sensor issue and replaced the sensor. It has continued to happen on a regular basis while I’m driving. I have contacted Jeep and have an Appointment for them to “assess” the car. This is beyond dangerous, has happened while driving on the highway, and I see that it’s happened to other compass owners as well. Something needs to be done to address this before someone gets killed
#11694177 |
Without warning the vehicle lost power while driving and stopped completely. After waiting a few minutes I was able to get it started again.
#11683057 |
When the auto shut off is engaged when I come to a stop light or stop sign the engine will shut off but will not restart. Have brought the car into the dealership and they say they can not recreate the issue. This is the fourth time this has happened with the car - I am reporting the most current event.
#11656369 |
Vehicle: 2019 Jeep Compass Mileage (approx): 84,000 miles Issue Type: RANDOM - Electrical failure causing loss of power, brake lock, steering disablement Car is currently at an auto electric shop but can be available if needed. Description of Issue: I’ve been experiencing a recurring and dangerous issue with my 2019 Jeep Compass since around 2021. Every 6–8 months (sometimes more frequently), the vehicle suddenly lights up with every warning signal (check engine, brakes, power steering, airbag, traction, ABS, etc.). The brakes lock up, the power steering shuts down, and the car either dies immediately or will not restart for hours or even days. The issue is completely random and happens whether the car is driving or idling. There’s no apparent correlation with temperature, mileage, or usage. It happens when I'm at a red light, parked and my last incident happen the highway with both my boys in the car. (age...
#11653553 |
This has happened three times in the last 4 months. There is no pattern, rhyme, or reason to understand why this happens. Today, while driving on the interstate at approximately 60mph, My 2019 Jeep Compass (80k miles) jerked violently and displayed the “Engine Coolant Temp High” warning message while the temperature gauges spiked. I coasted off to the shoulder. This could have caused an accident.
#11648160 |
I’ve been experiencing persistent issues with my car’s coolant system. In January, they replaced the hose connected to the coolant reservoir, but within 30 days, I received another overheating warning. When I brought the car back, I was told that the coolant reservoir needed to be replaced, and now I’m facing the same problem for the third time. This situation raises serious safety concerns because my car isn’t alerting me when it’s overheating. It appears that either the thermostat is faulty or it wasn’t properly replaced and checked during the repair. I requested to speak with a manager to escalate the issue, but they refused to provide any contact information.
#11638617 |
My Uconnect screen has distortion and can't view rear camera when backing up. I feel this is a safety feature that many people are having since I see people trying to repair on the Interweb. I feel manufacturers should cover anything safety for an extended period compared to regular warranty items. Thank you [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
#11638534 |
Within a period of three weeks, I received two alarming messages that appeared suddenly on the dashboard, "Pull over now, engine will turn off soon." The first instance happened as I was driving on I-80 East going about 70 mph, while towing a teardrop trailer. Fortunately, there was a rest stop ahead and I was able to pull over safely. After 30-45 minutes, I turned the ignition on, the message wasn't there, so I was able to get back on the interstate and drive home. The second incident happened while I was exiting a parking lot, trying to merge onto the main thoroughfare. Had the car towed to Jeep dealership. Car would not start when tow truck driver was trying to remove car from tow bed. Tow truck driver used a portable battery charger to start engine up. Jeep dealership replaced the secondary battery that is connected to the start/stop...
#11635293 |
The radio became scrambled and it is malfunctioning. it puts others at risk due to rear camera not working control of heated seats and steering wheel ect. i have read multiple reports of others who have had the same issue
#11627238 | Fire
The car caught fire due to the radio and my insurance company screwed me and I need to know what I can do to help me
#11624435 |
I came to a stop for a red light at a hazardous intersection, and waited for the green arrow for my left turn. When the green arrow came I attempted to accelerate but the brakes locked and subsequently the vehicle began drifting into oncoming traffic. I lost power steering. I managed to stop it after getting out of the intersection by throwing the gear into park. The parking brake seemed to have been engaged by the stop/start system. Subsequent research on this issue revealed this is a recurring issue and especially with 2019 Compass, and people have experienced the stop start stalling their cars in highway traffic at speeds of 65 m.p.h. Obviously, this is a severe life threatening defect. Because this happened on a weekend, the mechanics have not yet evaluated the vehicle. Please have Jeep held accountable.
#11619049 |
The UConnect screen that comes with the Jeep Compass purchased and many other Jeep models during this time period has an apparent systematic lifetime problem. The vehicle has less that 40K miles on it and the screen started to appear discolored with lines distorting the images a couple of months ago, and would get progressively worse as the car heated up. The screen has gotten progressively worse to the point where it now does not display anything after ~30 seconds of being in the car. We are bringing the vehicle to a Jeep dealer today, but from looking online this seems like a very prevalent issue with Jeep Compasses and Jeep models. Without the screen, several safety features and namely the requirement of a backup camera display are completely unavailable.
#11614023 |
The vehicle will randomly show a coolant warning temperature light, then suddenly the engine will turn of. The car must be completely turned off to start it again. This happens when the car is not hot, there is plenty of coolant etc. When this happens the fobs also will not work. It has happened 4 times the last two weeks. My safety was put at risk because I was in the middle of driving when my car died in the middle of the road. Yes the vehicle was inspected and the batteries were replaced. The issue was not reproduced when it was in the shop.
#11613779 |
I was taking my jeep through an an automated car washe and the car engine turned off. The car was in neutral and when I was supposed to drive the car away at the end of the wash, it would not let me put the car in drive. Somehow I got the car restarted after several attempts and was able to put the car in drive before the car behind me hit me.
#11611570 |
High coolant temp warning lights spike for about 2-3 seconds and the car powers down but does regain power when the coolant temp light goes off. We have replaced the coolant sensor and flushed everything and replaced the pcm 2 times. Still the same problem. A safety issue as you lose power when this happens. Service was all done at an authorized Jeep dealership. The majority of the time this happens is during a turn. Today I lost power on a turn with oncoming car. We have spent $1400 trying to repair the problem with new replacements and the problem remains. The car is available for inspection. No advance warning when this happens. The last incident date happened August 29, 2024
#11601988 |
The auto shut off function while stopped has malfunctioned on a couple occasions. One was when stopped at a red light. The car would not start up again when letting off the gas. The vehicle was new to me and I didn't know how to fix the problem. Sitting there, even with hazards on, is dangerous as I could have been rear ended while trying to figure this out. I ended up having to restart the vehicle. I can disable the function, but I believe it is causing starter issues with the vehicle. The vehicle intermittently will not start right away, and finally will after several attempts. All possible problems that could cause the start issue have been tested by mechanics at an auto shop. All of which were eliminated. There are no warning lights that have come on when either of these things happen. The vehicle is available for...
#11598705 |
A knocking noise has slowly come into play from the hood of my 2019 Jeep Compass. With some research, it appears to be the front driver’s side axle causing this noise while in operation. The knocking sound is caused by the CV joint at the end of the cv axle shaft. As the cv joint wears down, it becomes less able to absorb shock and vibrations. If I were to continue driving with a damaged CV, the joint will disintegrate further, making driving impossible. I will not be able to control the vehicle and may get involved in an accident. This issue is out of my control unless I simply don’t drive it. This is also a stock part that wasn’t expected to need replacing within 5 years of having the vehicle. My current mileage is roughly 76,000 miles to which I don’t drive more than I need to.
#11593787 |
In February I took my car for an oil change. I went out of town and when I returned my car would not start. I replaced my key fob battery and I charged the battery because a jump did not work. Once battery was charged we were able to get my car to turn on. I took the car for battery testing at auto zone and nothing came back. I took the car to the dealership (Jeep Dealer) they said both batteries were original and needed to be replaced. I paid for both to be replaced. A few days later I was driving m, came to a stop light and when the light turned green I went to press the gas the car dashboard glitched and turned completely off I was in the middle of the road. I started the car back up and called the dealer immediately and took...
#11590374 |
Car stopped in the middle of an intersection, and a ton of dash lights came on. Did this about 2 times x Brought it to Jeep dealership and they said that the diagnostic is coming back that everything is fine with the vehicle. I see a lot of jeep compasses are doing this and i need whatever the issue is to be resolved with a recall or something to prevent this from happening to other and get this issued solved immediately. I’ve been to jeep and NOTHING.
#11589551 |
Vehicle randomly blinks coolant too hot, locks up and shuts down. All fluids are full and there is no reason for the warming. Has happened backing out of the driveway, going slow, and on the freeway. Very dangerous
#11587128 |
I was traveling from Dallas to Austin for a wedding on [XXX], going the speed limit I notice my car begins to decelerate, I would put my foot on the gas and the car wouldn't speed up, I just kept hearing my engine rev up. In addition to that, a bunch of symbols, notifications and noises started alarming and going off on my dash, it seemed like every symbol on the dash popped up. Trying to prevent an accident while having a panic attack, I had barely enough time to switch lanes and pull over while still on this dangerous highway. Once I stopped the vehicle, the brake became hard to push with my foot and the dash continued to go crazy blinking on and off. After an hour or so, the car started acting fine. I eventually got back home and took it to Jeep in Frisco, TX, and...
#11583065 |
The Uconnect screen has a black line on majority of the screen- happened occasionally at first, then every other time I started the vehicle, and now every time. I am unable to use the screen due to the malfunction which means I cannot use the back up camera, see the maps on the screen for navigation, or control heating/temp including defrost due not being able to see the screen which I feel are all safety issues to both myself and other drivers. So far an independent service center is running diagnostics- and no warning signs.
#11579769 |
Car stalls while driving. While car is in drive it will stall and steering becomes limited. Works again once car is restarted.
#11566851 |
I bought this vehicle as a CPO. After a few months the vehicle was intermittently having issues with the start stop being disabled when using the remote start. Subsequently the vehicle wouldn’t engage to start without being powered back down and restarted which would reset the start stop as well. Last week I went to remote start the vehicle and everything cycled through like it would start but never turned over. Now the start stop is just disengaged. From reading the various forums on this vehicle the start stop is a common problem with no resolve.
#11563089 |
My vehicle randomly stopped on the freeway one morning. I had no warning signs or lights on at the moment. This has occurred for the second time in the past few months. I took it to the dealership, and they acted strange as if they did not want to be held responsible for diagnosing the vehicle. I took it to another mechanic, and he stated that the car has a major electrical issue. This is something extremely dangerous, not only to myself but to other drivers around me.
#11562749 |
First my screen started glitching then went black, then about a week later car kept saying start/stop unavailable, then car decided it didn't want to start (not even after being jumped) I haven't had my vehicle not even 3 years yet and I'm still making payments on it.. but why all of a sudden is ir not starting? All I hear is a click when I try to start it.
#11561883 |
Car jerks/bucks violently when accelerating, to the point of being unable to control steering and slamming me into steering wheel. This has happened numerous, numerous times. Was towed to dealership, who claimed it was a loose battery cable, charged me, and said it was good to go. The very same day I picked it up, it continues to do this, every time I drive it. It also will die completely and not restart when in park idling. This has happened at least 20x, which was also attributed to the loose cable. However it continues to do the exact same thing as before the dealership "fixed" it. I drive in the middle of nowhere, 40 miles to work in the early morning hours, making this especially unsafe as I have been stranded on a country road alone several times, which is highly unsafe as a female. I cannot continue to drive...
#11553685 |
Multiple incidents over the last 5-7 weeks up to and including today 11/05/2023. When walking out and starting my Compass the engine/vehicle initially would not start. When initially pressing the start button all the dashboard lights, gauges and annunciators would illuminate but I would receive a “coolant temperature too hot” message on the dashboard and the car ultimately would not turnover and start but rather just shut down completely. Upon waiting a couple seconds I tried to start it again and this time it would start up just fine all normal without any messages on the dashboard. In other occurrences I’d receive multiple dashboard messages which included the ESS system but after turning off and trying to start again my Compass would not and I’d have to jumpstart the battery In order to successfully start the vehicle. From what I have researched and read on myjeepforums and Reddit it seems...
#11553014 |
Emergency brake system is randomly engaged while stopped and/or during driving. Engine stalls out and will not move unless engine is shut off and turned back on and emergency brake is disengaged.
#11552170 |
When driving the Jeep on now 3 occasions has shut off on me while in full motion. The last time I was approaching a stop sign and was slowing down to stop once stopped I then proceeded to turn the vehicle shut off. There also were dash warnings that lit up to service hill shifter, and ESC I don’t know what that meant. However it was just seen at the dealership and they said there were no codes at the moment and the previous codes reset themselves.
#11548949 |
It keeps giving me messages like high coolant temperature or stop safely vehicle will shut down soon. I read that this had happened to many jeeps, and the dealership couldn’t find the issue
#11549078 |
Parked and turned off Jeep went into store and when I came out got in vehicle check engine light came on and it said high coolant temperature but it weren’t hot. Would not start. Flashing all kinds of stuff.
#11546639 |
I was driving and my vehicle stopped at a stopped light and shut down with no warning prior. My vehicle had to be towed.
#11545462 |
Car was at the gas pump. Filling up gas, then start the car. When car get started the engine suddenly turn off with the coolant temperature too high alert. The temperature on the dashboard is normal (middle). Engine wouldn't turn on after and the alert keeps popping up. Had to tow to the nearest jeep service
#11543600 |
Went out to start my jeep and it flashed coolant temperature high and would not start. Still won’t start. Contacting dealership Monday when they open.
#11539047 |
I purchased my Jeep in January of 2022. It has been running fine except for the past few months. Within the past month my Jeep starting flashing a High Coolant Warning which has been followed by the car shutting off while I am driving. This has happened to me on on ramps to highways and when driving 70 on the highway. The car has immediately turned itself back on when this happens. I brought my Jeep to Allen Mello Jeep in Nashua NH. At first they couldn’t find anything wrong but then they thought it was the water pump and Temperature Gauge. After spending $1300 with them it didn’t fix the issue and my car shut off two days ago on 8/15 while I wasn’t even driving for 10 minutes. Jeep doesn’t seem to know what is going on and they can’t seem to reproduce it. They are just guessing...
#11533386 |
This situation has now happened twice in the past three months. In the first incident, I was driving around midnight (had only been in the car for about twenty minutes) and my car showed an "engine overheating" warning on my dash and immediately went into limp mode for approximately 5 seconds. After those few seconds, it resumed driving normally and the warning went away. I made it about 1000 feet to the next intersection to turn off into a parking lot, and my vehicle shut itself down entirely (in the middle of the intersection). I was unable to turn on my hazard lights, dome lights, or restart my car for about 3 minutes. Both my safety and the safety of others was put at risk due to the fact that it was midnight, I had no way of showing others that my vehicle was immobile in the intersection, and could...
#11523456 |
Fuel saving start/stop feature induced function. Oct 2022-- Vehicle stopped on slightly upward slope. Engine turned off automatically (start/stop). Driver removed foot from brake and placed on accelerator. Accelerator push resulted in engine stall out. Car had to be cycled through multiple shut downs and gear shifts before being able to move. This was in a neighborhood fortunately. Vehicle submitted for repair where no fault reported but a sensor was replaced. May 2023-- Same incident but in traffic. Very dangerous. Waiting to submit vehicle for repair. No confidence.
#11521046 |
Power train experiencing a loss of power or stalling while driving. vehicle has completely shut down while on the highway. Obviously, this is a major safety issue. Another issue harsh shifting, jerking, and hesitation when the vehicle is in gear. The vehicle has completely failed to shift into gear, leaving me stranded at times
#11517934 |
Purchased vehical from a Spitzer CJDR dealership February of 2022. 4 months later returned to The dealership with a strong syrupy coolant smell coming from the hood. Was told by the dealership they could not find any issues. Returned back to the dealership multiple times complaining about the smell. Dealership replaced coolant cap and reservoir stated they still couldn't find a leak or why it smelled. Vehicle is not overheating. This past Thursday, I was driving and the vehicle shut off as I was pulling into oncoming traffic, almost causing a major accident. Dash light illuminated: "engine coolant temp. too hot" and the car would not start. I had the vehical towed by my insurance company to the dealership, as it still would not start. After dealership having the vehicle for almost a week, with no update, I called them. My Advisor states they cannot find an issue an not...
#11517182 |
Car signals overheating warning then engine ceases and will not let me drive. After 10-20secs engine goes back to regular temperature and I can then continue driving fine. Last time it overheated I was stuck at a traffic light and my car turned the e brake on by itself. I had to turn on my emergency lights, turn e brake off then put the car in park. I then turned my car off and once I restarted it the temperature was back to normal and I was able to drive it to work fine. I am extremely scared about this as it is a safety hazard.
#11517230 |
While I am driving or waiting for a light to change a message on dashboard states the vehicle is coolant temperature too high, which is a false over heating warning. Then the car will either stall/shutoff and has rolled back while my foot is on the brake. I would have to put it on park and restart vehicle. This has happened while my kids are in the car. I have taken it to 2 different auto repairs and nothing show up in there scanner.
#11515889 |
Coolant overheating error message then Jeep stalls/shuts off while driving. Has happened multiple times. First time at a stoplight. Another incident occurred backing out of a driveway. A third time happened while driving on the highway going 75mph was able to power through and not shut off by pressing the accelerator. Another time happened while turning off the exit ramp from highway, again was able to push through the system by pressing the accelerator. Note-the coolant temperature is not actually overheating. If the Jeep turns off the coolant temperature goes back to normal, this is also the case if it stalls but doesn’t shut off. No mechanic has been able to diagnose why this is happening.
#11515148 |
I have taken my 2019 Jeep Compass into the dealership because my vehicle completely STOPS, SHUTS OFF and STOPS MOVING when I am driving the vehicle or coming to a stop without any warnings or alerts. The gas peddles will lock up will not move forward or back. Although the vehicle is "on" the vehicle will not move unless the gear is switched back to park and restarted. This has occurred on multiple occasions while my vehicle is on the road and I have brought my vehicle into the closest authorized Jeep Service Station with no resolution other than oil consumption tests. This keeps occurring and this is unsafe for me and others on the road.
#11514479 |
Engine shut down in an intersection due to “high coolant temperature” This was a false error and almost caused me to get into an accident. Once I could get power back, I moved over the the side of the road and inspected my coolant further. There were no leaks and reservoir had adequate pressure and fluid. Coolant temps read regular. I continued to drive to work while monitoring the digital coolant temps. The temperature fluctuated between 192 and 198. I reached my destination safely, but following this event, I do not feel this vehicle is safe to drive. Vehicle is up to date on maintenance and has 34k on the odometer
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