2021 INFINITI Q60 — Problems, Recalls & Safety Data
N/A
Safety Rating
5
Owner Complaints
2
Recalls
7
Service Bulletins
0
Investigations
Overview of the 2021 INFINITI Q60
The 2021 INFINITI Q60 has received a total of 5 safety complaints filed with the National Highway Traffic Safety Administration (NHTSA). There have been 4 recall campaigns affecting this vehicle, covering issues with BACK OVER PREVENTION:DISPLAY FUNCTION, ENGINE AND ENGINE COOLING:ENGINE:ENGINE CONTROL MODULE (ECU/ECM):SOFTWARE. 7 technical service bulletins have been issued by Nissan North America, Inc. for this model year. The most commonly reported problems involve the Engine (2 complaints), Forward Collision Avoidance Warnings (1 complaint), and Power Train (1 complaint).
Recalls for the 2021 INFINITI Q60
NHTSA has recorded 4 recalls for the 2021 INFINITI Q60, potentially affecting up to 33,024 vehicles.
Recall 21V599000 — BACK OVER PREVENTION:DISPLAY FUNCTION
| 3,569 vehicles affected
Defect: Nissan North America, Inc. (Nissan) is recalling certain 2021 Infinity Q50, Q60, and QX80 vehicles. A software error may deactivate the audio/video control unit screen, preventing the rear-view image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Consequence: A rear-view camera that does not display an image reduces the driver's rear view, increasing the risk of a crash.
Remedy: Dealers will update the control unit software, free of charge. Owner notification letters were mailed September 14, 2021. Owners may contact Nissan customer service at 1-800-867-7669. Nissan's number for this recall is R21A9.
View full details →Recall 21V599000 — BACK OVER PREVENTION:DISPLAY FUNCTION
| 3,569 vehicles affected
Defect: Nissan North America, Inc. (Nissan) is recalling certain 2021 Infinity Q50, Q60, and QX80 vehicles. A software error may deactivate the audio/video control unit screen, preventing the rear-view image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Consequence: A rear-view camera that does not display an image reduces the driver's rear view, increasing the risk of a crash.
Remedy: Dealers will update the control unit software, free of charge. Owner notification letters were mailed September 14, 2021. Owners may contact Nissan customer service at 1-800-867-7669. Nissan's number for this recall is R21A9.
View full details →Recall 21V234000 — ENGINE AND ENGINE COOLING:ENGINE:ENGINE CONTROL MODULE (ECU/ECM):SOFTWARE
| 12,943 vehicles affected
Defect: Nissan North America, Inc. (INFINITI) is recalling certain 2021 INFINITI Q50 and Q60 vehicles. After detecting rapid acceleration, the Engine Control Module (ECM) may incorrectly reduce engine power and reduce fuel supply to the engine.
Consequence: A lack of fuel may cause an engine stall, increasing the risk of a crash.
Remedy: INFINITI will notify owners, and dealers will reprogram the ECM software, free of charge. The recall began on May 25, 2021. Owners may contact INFINITI customer service at 1-800-662-6200. INFINITI's number for this recall is R20C5.
View full details →Recall 21V234000 — ENGINE AND ENGINE COOLING:ENGINE:ENGINE CONTROL MODULE (ECU/ECM):SOFTWARE
| 12,943 vehicles affected
Defect: Nissan North America, Inc. (INFINITI) is recalling certain 2021 INFINITI Q50 and Q60 vehicles. After detecting rapid acceleration, the Engine Control Module (ECM) may incorrectly reduce engine power and reduce fuel supply to the engine.
Consequence: A lack of fuel may cause an engine stall, increasing the risk of a crash.
Remedy: INFINITI will notify owners, and dealers will reprogram the ECM software, free of charge. The recall began on May 25, 2021. Owners may contact INFINITI customer service at 1-800-662-6200. INFINITI's number for this recall is R20C5.
View full details →Owner Complaints for the 2021 INFINITI Q60
5 complaints have been filed with NHTSA for the 2021 INFINITI Q60. Below is a breakdown by vehicle component.
| Component | Complaints | Crashes | Fires | Injuries | Deaths |
|---|---|---|---|---|---|
| Engine | 2 | 0 | 0 | 0 | 0 |
| Forward Collision Avoidance Warnings | 1 | 0 | 0 | 0 | 0 |
| Power Train | 1 | 0 | 0 | 0 | 0 |
| Structurebodybumpers | 1 | 0 | 0 | 0 | 0 |
Most Recent Complaints
The contact owns a 2021 Infiniti Q60. The contact stated while driving at an undisclosed speed, the malfunction warning light illuminated. The vehicle was taken to the dealer where it was diagnosed with a fractured aluminum bracket that sits between the front bumpers. The contact was informed that the aluminum bracket houses the sensor for the cruise control and forward collision avoidance features. In addition, the contact was informed that the aluminum bracket was a poor design by the manufacturer. The contact was informed that the bracket needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 9,950.
The contact owns a 2021 INFINITI Q60. The contact stated while driving approximately 15 MPH, the vehicle shifted into limp mode. The contact stopped the vehicle and had the vehicle towed to a local dealer. The contact stated that several unknown warning lights were illuminated. The vehicle was diagnosed with needing ECM replaced. The vehicle was repaired however, the issue persisted. The manufacturer was informed of the failure but was unable to assist. The failure mileage was approximately 20.
I WAS DRIVING THE CAR AT APPROXIMATELY 75 MPH DOWN THE HIGHWAY. SEVERAL WARNING LIGHTS CAME ON IN THE DASH INCLUDING THE CRASH SENSORS, AND THE CAR LOST ALL POWER. I WAS ABLE TO SAFELY PULL THE CAR OVER TO THE SIDE OF THE ROAD. I TRIED TO RESTART THE CAR WITH NO SUCCESS. ONCE THE START BUTTON IS PUSHED, THE CAR MAKES A CLICKING NOISE BUT THE ENGINE DOES NOT TURN ON. THE ONLY WAY TO GET THE NOISE TO STOP IS TO PUSH THE START BUTTON AGAIN. AT THIS TIME, THE CAR WILL NOT START. IT WAS TOWED TO INFINITI DEALERSHIP, AND HAS BEEN THERE AS OF TODAY (03/23/3021) FOR 15 DAYS. NEITHER THE DEALERSHIP, NOR INFINITI NORTH AMERICA HAVE BEEN ABLE TO GIVE ME AN UPDATE ON WHAT IS WRONG WITH THE CAR, OR WHEN I WILL GET IT BACK. THEY CAN NOT DIAGNOSE THE PROBLEM.
I WAS DRIVING THE CAR AT APPROXIMATELY 75 MPH DOWN THE HIGHWAY. SEVERAL WARNING LIGHTS CAME ON IN THE DASH INCLUDING THE CRASH SENSORS, AND THE CAR LOST ALL POWER. I WAS ABLE TO SAFELY PULL THE CAR OVER TO THE SIDE OF THE ROAD. I TRIED TO RESTART THE CAR WITH NO SUCCESS. ONCE THE START BUTTON IS PUSHED, THE CAR MAKES A CLICKING NOISE BUT THE ENGINE DOES NOT TURN ON. THE ONLY WAY TO GET THE NOISE TO STOP IS TO PUSH THE START BUTTON AGAIN. AT THIS TIME, THE CAR WILL NOT START. IT WAS TOWED TO INFINITI DEALERSHIP, AND HAS BEEN THERE AS OF TODAY (03/23/3021) FOR 15 DAYS. NEITHER THE DEALERSHIP, NOR INFINITI NORTH AMERICA HAVE BEEN ABLE TO GIVE ME AN UPDATE ON WHAT IS WRONG WITH THE CAR, OR WHEN I WILL GET IT BACK. THEY CAN NOT DIAGNOSE THE PROBLEM.
I WAS DRIVING THE CAR AT APPROXIMATELY 75 MPH DOWN THE HIGHWAY. SEVERAL WARNING LIGHTS CAME ON IN THE DASH INCLUDING THE CRASH SENSORS, AND THE CAR LOST ALL POWER. I WAS ABLE TO SAFELY PULL THE CAR OVER TO THE SIDE OF THE ROAD. I TRIED TO RESTART THE CAR WITH NO SUCCESS. ONCE THE START BUTTON IS PUSHED, THE CAR MAKES A CLICKING NOISE BUT THE ENGINE DOES NOT TURN ON. THE ONLY WAY TO GET THE NOISE TO STOP IS TO PUSH THE START BUTTON AGAIN. AT THIS TIME, THE CAR WILL NOT START. IT WAS TOWED TO INFINITI DEALERSHIP, AND HAS BEEN THERE AS OF TODAY (03/23/3021) FOR 15 DAYS. NEITHER THE DEALERSHIP, NOR INFINITI NORTH AMERICA HAVE BEEN ABLE TO GIVE ME AN UPDATE ON WHAT IS WRONG WITH THE CAR, OR WHEN I WILL GET IT BACK. THEY CAN NOT DIAGNOSE THE PROBLEM.
Safety Rating for the 2021 INFINITI Q60
NHTSA has not yet tested the 2021 INFINITI Q60 in its New Car Assessment Program.
Technical Service Bulletins for the 2021 INFINITI Q60
Nissan North America, Inc. has issued 7 technical service bulletins (TSBs) for the 2021 INFINITI Q60. TSBs are notices sent by manufacturers to their dealers describing a known issue and the recommended repair procedure.
ITB23-009A — EQUIPMENT:ELECTRICAL:INFOTAINMENT
INFOTAINMENT SYSTEM IN RENTAL CARS FREQUENTLY REBOOTS This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB23-009 — ELECTRICAL SYSTEM
INFOTAINMENT SYSTEM IN RENTAL CARS FREQUENTLY REBOOTS IF YOU CONFIRM The infotainment system of an APPLIED VEHICLE is frequently rebooting, AND The APPLIED VEHICLE is in a rental car fleet. ACTION Update the infotainment software. ï· Refer to ITB23-010 for the latest infotainment update-software, infotainment update procedures, and claims information....
ITB22-017A — ELECTRICAL SYSTEM
DTC B2E01-96 (INTERNAL BATTERY) STORED AS CURRENT IN IVC This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB22-014 — ELECTRICAL SYSTEM
ENABLING WIRELESS APPLE CARPLAY® FEATURES SERVICE INFORMATION To enable wireless use of current Apple CarPlay® features, follow the SERVICE PROCEDURE in this bulletin. NOTE: Depending on the software version, the AV control unit may need to be updated. Perform steps 1-4 to check the software version.
ITB20-021C — ELECTRICAL SYSTEM
SOFTWARE UPDATE FOR INFOTAINMENT ISSUES This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB21-022A — ELECTRICAL SYSTEM
CLIENT SATISFACTION INITIATIVE 2020-2021 Q50, Q60, QX50, AND QX80; INFOTAINMENT SOFTWARE UPDATE AND WIRELESS CARPLAY CONFIGURATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Discard all previous versions of this bulletin.
Performance Pack — ENGINE AND ENGINE COOLING
Subject: MY21 Performance Package (Q50/Q60) Update In MY21, INFINITI introduced the Performance Package - two existing Motorsports items, Axle-Back Sport Exhaust and Red Alpha Cold-Air Intake â as a VPC Accessory Package for Q50 and Q60 RED SPORT 400. These items are packaged in the trunk of the vehicles, and...
NHTSA Investigations for the 2021 INFINITI Q60
There are no NHTSA defect investigations on record for this vehicle.
Other Model Years of the INFINITI Q60
- 2016 INFINITI Q60 — 0 complaints
- 2017 INFINITI Q60 — 41 complaints
- 2018 INFINITI Q60 — 33 complaints
- 2019 INFINITI Q60 — 6 complaints
- 2020 INFINITI Q60 — 1 complaint
- 2021 INFINITI Q60 (current)
- 2022 INFINITI Q60 — 0 complaints
Other INFINITI Models
- INFINITI G35 — 1,851 total complaints
- INFINITI QX60 — 772 total complaints
- INFINITI G37 — 718 total complaints
- INFINITI QX56 — 700 total complaints
- INFINITI Q50 — 687 total complaints
- INFINITI FX35 — 576 total complaints
- INFINITI M35 — 568 total complaints
- INFINITI QX4 — 386 total complaints