2015 HYUNDAI VELOSTER Engine Problems

Hyundai has not completed a recall (20V746000) for my 2015 Veloster. I first contacted a local Hyundai dealership (Torpedo Gruppe) in Germany on 11 Aug 2021. After they told me they don't know anything about the recall, I contacted Hyundai America on 20 August. After working with a Case Manager (case #[XXX]) they put me in touch with a manager at Torpedo Gruppe on 18 Sep. I talked with the manager ([XXX]) the next day and dropped my vehicle off on 8 Oct, earliest appointment. After three weeks on 29 Oct I was informed that they would not be able to complete the recall for me. I called Hyundai America back up and had to open a new case (case #[XXX]). I am in the military stationed overseas in Germany at Ramstein Air Base. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

My 2015 Veloster Reflex has been at Alan Jackson, Jackson TN. for 45 days. The vehicle was serviced there for campaigns/recalls. The primary complaint, engine failure while I was driving down Highway 70, the engine completely shut off, a defective engine, a product which Hyundai is at fault. The defective engine is consuming 1 quart of oil per 80 miles. I asked the service department to start the oil consumption test, Brian the lead technician, responded "You need a new engine." This safety hazard and economic burden has yet to be resolved. The Veloster is kept and maintained in immaculate condition. While the vehicle is only garage kept, it is now in the elements without protection, remaining on the lot of the service department for over 45 days, which is not in good faith a suitable resolution period. I commute 100 miles round trip for my profession as a University...

The contact owns a 2015 Hyundai Veloster. The contact stated that while driving 50 MPH, the check engine light was illuminated, and the vehicle lost motive power. The interior cabin of the vehicle was vibrating when the contact pulled over. Knocking sounds were heard then the vehicle stalled. The contact was able to restart the vehicle however, the vehicle would not exceed 10 - 15 MPH. The vehicle was taken to the dealer and diagnosed that the connecting rod bearings inside the engine were worn prematurely, resulting in engine damage. The contact was informed that the engine needed to be replaced. The vehicle was not repaired and was taken to an independent mechanic where it remained. The manufacturer was made aware of the failure but provided no assistance. The contact related the failure to NHTSA Campaign Number: 20V746000 (Engine). The failure mileage was approximately 86,000.

The car began stalling while driving. Took to the Hyundai Dealer in Idaho Falls, ID and they changed spark plugs, did not repair the car, the coils, did not repair the car. Next, the car began vibrating and underpowered with the check engine light flashing. Made it to the dealership only to find out the motor suffered internal failure and is irreparable. This fits the exact description of the engine recalls that have impacted the other Veloster models. My car has been serviced regularly, with records of oil changes, tire rotations, and is currently in immaculate condition. The dealership has indicated that it will cost $8,000 to put in an engine from the salvage yard. I am certain that I am victim to the faulty engine.

I was driving on the highway and my car started stalling causing me to pull over and hasn't started since.

Bearing broke which lead to engine failure. I will have to be buying a new engine and turbo. Car stalled in the middle of a busy road. There were no prior indicators of a problem. All maintenance was up to date as well.

The contact owns a 2015 Hyundai Veloster. The contact stated that while driving at an undisclosed speed, the check engine warning light was flashing. Additionally, there was a knocking sound coming from the engine before the vehicle stalled. The vehicle was taken to the local dealer who diagnosed that the catalytic converter was faulty which was replaced and that there was insufficient oil in the engine. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 86,000.

The contact owns a 2015 Hyundai Veloster. The contact stated that while her son was driving 10 mph, the vehicle lost motive power with several unknown warning lights illuminated. The vehicle was towed, diagnosed, and repaired but continued to experience a failure. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 20V746000 (Engine). The manufacturer was informed of the failure. The failure mileage was approximately 53,000.

TL* THE CONTACT OWNS A 2015 HYUNDAI VELOSTER. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED. THERE WAS A LOUD KNOCKING SOUND COMING FROM THE ENGINE COMPARTMENT. ADDITIONALLY, THE VEHICLE WAS LEAKING ENGINE OIL REQUIRING A TOP OFF EVERY OTHER DAY. THE CONTACT STATED THAT THE CHECK ENGINE AND OIL WARNING LIGHTS WERE ILLUMINATED. THE VEHICLE WAS TAKEN TO JOHN O'NEIL JOHNSON HYUNDAI (2001 HIGHWAY 39 NORTH, MERIDIAN, MS 39301) TO BE DIAGNOSED. THE CONTACT WAS INFORMED BY THE MECHANIC THAT THERE WAS NOTHING THAT NEEDED TO BE REPLACED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 20V746000 (ENGINE) AS A POSSIBLE SOLUTION TO THE FAILURE FOR WHICH THE VIN WAS INCLUDED. THE VEHICLE WAS NOT YET REPAIRED. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 120,000.

TL* THE CONTACT OWNS A 2015 HYUNDAI VELOSTER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V746000 (ENGINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. A DEALER WAS NOT CONTACTED. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2015 HYUNDAI VELOSTER. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, A KNOCKING NOISE WAS PRESENT COMING FROM THE ENGINE AND THE VEHICLE WOULD SOMETIMES STALL. IT WAS LATER DISCOVERED THAT OIL WAS LEAKING FROM THE ENGINE. THE VEHICLE WAS TOWED TO THE LOCAL DEALER GENESIS OF FORT MYER LOCATED AT 2850 COLONIAL BLVD, FORT MYERS, FL 33966 WHO REPLACED THE CATALYTIC CONVERTER AND THE ENGINE GASKETS. THE VEHICLE WAS ALSO INCLUDED IN THE NHTSA CAMPAIGN NUMBER: 20V746000 (ENGINE) HOWEVER, THE PART NEEDED TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 190,000.

LOSING POWER IN ENGINE WHILE DRIVING AND OR IDLE AT STOP LIGHTS. DECREASE IN ACCELERATION. CAR NOT STARTING UP RIGHT AWAY.*DT

TL* THE CONTACT OWNS A 2015 HYUNDAI VELOSTER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V746000 (ENGINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT WHILE THE DRIVING APPROXIMATELY 65 TO 70 MPH, THE ENGINE ABRUPTLY FAILED TO OPERATE AS DESIGNED. THERE WAS NO WARNING LIGHT ILLUMINATED. THE DRIVER MOVED THE VEHICLE ONTO THE SHOULDER OF THE ROADWAY. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC TO AWAIT PARTS AVAILABILITY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 74,000. PARTS DISTRIBUTION DISCONNECT.

I HAVE REPORTED AN ISSUE TO RONNIE FREEZE, SERVICE MANAGER AT O. B. , MS. HYUNDAI IN APRIL 2015. LESS THAN 3 MONTHS AFTER PURCHASE. I HAD ENGINE AND STARTING FAILURE FOR 15-25 MINUTES AFTER A CHECK SENSOR CODE POPPED UP. I GAVE THIS CODE TO SERVICE, AND ALL THEY COULD SAY WAS, 'WELL, I NEVER HEARD OF THAT'. LET ME KNOW IF IT HAPPENS AGAIN. AND IT DID, AND I REPORTED IT, AND... NOTHING. SAME OLD THING, DON'T KNOW WHAT THAT COULD BE. WELL AFTER THE THIRD TIME, I BEGAN TO FEEL THE CAR RUNNING STILL EVEN WHEN THE KEY WAS REMOVED. SOUNDS CRAZY BUT I HAD MULTIPLE FAMILY MEMBERS WHO WITNESSED THIS ISSUE. SCARY THAT I REPORTED THIS ALSO, BUT NOBODY KNEW ANYTHING TO DO. MR. FREEZE AT OLIVE BRANCH HYUNDAI ACTED LIKE I WAS CRAZY. I KNOW WHEN THERE IS AN ISSUE AND I SAY THAT I...

TL* THE CONTACT OWNS A 2015 HYUNDAI VELOSTER. THE CONTACT STATED THAT WHILE DRIVING 60 MPH, THERE WAS AN ABNORMAL KNOCKING SOUND DETECTED. THE CHECK ENGINE WARNING LIGHT WAS FLASHING. THE VEHICLE WAS TAKEN TO BOB BELL HYUNDAI (7117 RITCHIE HWY, GLEN BURNIE, MD 21061, (410) 766-3600) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE FAILURE WAS SIMILAR TO NHTSA CAMPAIGN NUMBER: 20V746000 (ENGINE). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 124,000. *DT*JB

CAR TURNED COMPLETELY OFF AND STOPPED IN THE MIDDLE OF AN INTERSECTION. THE ENGINE IS BAD ON THE CAR. I SENT IT TO HYUNDAI WHERE THEY TRIED TO GET ME TO PAY 6000 FOR A ENGINE, EVEN THOUGH A RECALL IS ON THE CAR

WHILE DRIVING ON INTERSTATE 30 IN LITTLE ROCK ARKANSAS GOING ABOUT 70 I PUT THE CAR IN CRUISE CONTROL AS WERE APPROACH A HILL THE CAR SHOT UP TO 6000 RPM AND WOULD NOT SHIFT, I HAD TO TAKE CRUISE CONTROL OFF AND USE MANUAL DRIVE. I THOUGHT IT WAS POSSIBLY JUST A FLUKE ACCIDENT BUT THIS PROBLEM CONTINUED AND EVENTUALLY WHEN I PUT MY CAR AND DRIVE IT WON'T GO IT TAKES A WHILE FOR IT TO TAKE OFF AND WHEN IT DOES TAKE OFF IT JERKS INTO GEAR .. I HAS BEEN RUNNING ROUGH AND FEELS LIKE IT MISSING.. THEN ON THE INTERSTATE 67 /167 I WAS TRYING TOP ACCELERATE AND THE CAR STALLED FOR A GOOD MOMENT, ENOUGH TO SCARE ME TO I HAD TO PULL OFF ABRUPTLY..

IM WRITING TO COMPLAIN, THAT HYUNDAI HAD A RECALL ON MY VEHICLE ENGINE MALFUNCTION. THIS APPARENTLY WAS KNOWN OF EARLY DECEMBER AND I JUST FOUND OUT. WHEN I LOOKED IT UP THEY HAVE NOT STARTED THE RECALL PROCESS YET. POSSIBILITIES ARE ENGINE FIRE, STALLING AND ACCIDENTS. I WANTED TO MAKE PEOPLE AWARE OF WHAT WAS HAPPENING. THANK YOU.

TL* THE CONTACT OWNS A 2015 HYUNDAI VELOSTER. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE WOULD NOT ACCELERATE WHILE DEPRESSING THE ACCELERATOR PEDAL. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER KEITH HAWTHORNE HYUNDAI LOCATED AT 4712 WILKINSON BLVD, GASTONIA, NC 28056 WHO WAS UNABLE TO DUPLICATE THE FAILURE. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 89,000.

I HAD PROBLEMS WITH MY ENGINE. FOUND OUT THE ROD BEARING WAS GONE. CALL HYUNDAI AND POWER TRAIN WARRANTY EXPIRE WEEKS BEFORE IT HAPPENED. HAD TO SWAP ENGINES ON THE CAR BECAUSE IT WAS BAD. ALWAYS HAD PROBLEMS WITH THE ENGINE BURNING OIL REALLY BAD. I ALSO HAD PROBLEMS WITH THE TRANSMISSION GEARS DROPPING OUT OF NO WERE. LAST TIME IT HAPPENED WHEN I WHEN TO MAKE A RIGHT TURN AND SHIFT IT INTO 2ND GEAR AND WHEN IT SHIFT TO 3RD IT DROP TO 1. THANKFULLY THERE WASN'T ANY OTHER CAR BEHIND ME. IT WOULD OF DEFINITELY COST AN ACCIDENT AND HAD MY 1 YEAR OLD WITH ME. I TALK TO HYUNDAI AND TOLD ME THEY COULDN'T DO MUCH ABOUT IT BECAUSE THEY DIDN'T KNOW ABOUT ANYONE ELSE WITH SAME ISSUES.

DRIVING ON MAJOR HIGHWAY, CAR LOST POWER. STEPPING ON THE GAS WOULD NOT ALLOW THE CAR TO MOVE. CAR IS NO LONGER ABLE TO BE DRIVEN AND HAD TO BE TOWED TO DEALERSHIP. WE ARE BEING TOLD THE ENGINE IS BAD AND NEEDS TO BE REPLACED. THE ONLY DETAIL IS THERE IS A NOISE. THIS IS SIMILAR TO THE SAME PROBLEM AS THE EARLIER YEAR VEHICLES. THIS IS A HUGE SAFETY CONCERN AND LUCKILY NOBODY WAS INJURED AND THERE WAS NO CRASH OR FIRE. IT HAS TAKEN 4 DAYS TO GET A DIAGNOSTIC FROM HYUNDAI. THEY WILL NOT AUTHORIZE A RENTAL UNTIL WARRANTY WORK IS AUTHORIZED BY HYUNDAI, WHICH COULD TAKE ANOTHER THREE TO FOUR DAYS. CONSIDERING THE SERVICE DEPT IS TRYING TO GO THROUGH HYUNDAI FOR WARRANTY INSTEAD OF THE EXTENDED WARRANTY COMPANY LEADS ME TO BELIEVE THERE IS SOMETHING BIGGER THAT THEY ARE NOT BEING TRANSPARENT ABOUT. I...

MULTIPLE TIMES AFTER SLOWING DOWN ON THE HWY, I GO TO STEP ON THE GAS AND THE ENGINE HAS NO POWER. I HAVE TO QUICKLY PUT IT IN PARK AND THEN PUT IT DRIVE AGAIN. THIS HAS HAPPENED ONLY ON THE FREEWAY. NOT AT A FULL STOP. 5 TIMES IN THE PAST YEAR.

TL* THE CONTACT OWNS A 2015 HYUNDAI VELOSTER. THE CONTACT STATED THAT THE VEHICLE HESITATED WHEN BEING PLACED INTO DRIVE, THE ENGINE MADE AN ABNORMAL THUD SOUND, THE BRAKE PEDAL BECAME STUCK, AND THE BRAKES MADE AN ABNORMAL WHINING SOUND. THE VEHICLE WAS TAKEN TO EMPIRE HYUNDAI (428 PLEASANT STREET, FALL RIVER, MA 02721) WHERE IT WAS DIAGNOSED THAT THE BRAKE FAILURE WAS NORMAL AND WOULD CORRECT ITSELF. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 11.

TL* THE CONTACT OWNED A 2015 HYUNDAI VELOSTER. WHILE DRIVING 60 MPH, THE CONTACT NOTICED SMOKE UNDER THE PASSENGER SIDE DASHBOARD. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT WAS ABLE TO COAST THE VEHICLE TO THE SIDE OF THE ROAD AS THE ENGINE STALLED. THE CONTACT OPENED THE HOOD AND OBSERVED FLAMES AROUND THE ENGINE COMPARTMENT. THE FIRE DEPARTMENT WAS CALLED AND EXTINGUISHED THE FIRE. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS DESTROYED AND TOWED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS APPROXIMATELY 53,000.