NHTSA Complaint #11436945 — 2015 HYUNDAI VELOSTER

My 2015 Veloster Reflex has been at Alan Jackson, Jackson TN. for 45 days. The vehicle was serviced there for campaigns/recalls. The primary complaint, engine failure while I was driving down Highway 70, the engine completely shut off, a defective engine, a product which Hyundai is at fault. The defective engine is consuming 1 quart of oil per 80 miles. I asked the service department to start the oil consumption test, Brian the lead technician, responded "You need a new engine." This safety hazard and economic burden has yet to be resolved. The Veloster is kept and maintained in immaculate condition. While the vehicle is only garage kept, it is now in the elements without protection, remaining on the lot of the service department for over 45 days, which is not in good faith a suitable resolution period. I commute 100 miles round trip for my profession as a University Professor in Microbiology for the University of Tennessee. My 2015 Veloster Reflex is my primary mode of transportation to various satellite and main campus obligatory profession duties. I am without transportation due to Hyundai's negalence in properly addressing these chief safety hazardous engine failures/massive oil (synthetic) consumption which is now blowing through my catalytic converter, exiting through my exhaust tips, turning them black and splattering oil along my rear bumper. The original case manager, Jose, failed to respond to this safety hazard in the 10 business days which Hyundai has set forth, as well as, when Jose would tried to be reached on my behalf, Jose was never available, in addition too, his voicemail was always full, which meant I could not leave a message. Again, is this how Hyundai's customer care is really showing through their actions that they do care?