NHTSA Complaint #11438838 — 2015 HYUNDAI VELOSTER

Hyundai has not completed a recall (20V746000) for my 2015 Veloster. I first contacted a local Hyundai dealership (Torpedo Gruppe) in Germany on 11 Aug 2021. After they told me they don't know anything about the recall, I contacted Hyundai America on 20 August. After working with a Case Manager (case #[XXX]) they put me in touch with a manager at Torpedo Gruppe on 18 Sep. I talked with the manager ([XXX]) the next day and dropped my vehicle off on 8 Oct, earliest appointment. After three weeks on 29 Oct I was informed that they would not be able to complete the recall for me. I called Hyundai America back up and had to open a new case (case #[XXX]). I am in the military stationed overseas in Germany at Ramstein Air Base. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).