2018 FORD FLEX Suspension Problems

The Left driver side rear suspension toe link broke on expressway, resulting in loss of control had to aggressively steer out of a spin. Car was undrivable and had to have towed and repaired, had passenger side rear suspension toe link go bad in December of 2024. Repair documentation available upon request.

There is a recall 20s04. I was told my car is outside the building date. However, the toe bar snapped. What do I do to get my car entered into the recall, as this is the exact problem it was recalled for

The contact owns a 2018 Ford Flex. The contact stated while driving 30 MPH, the contact lost control of the vehicle with an unknown yellow warning light on the instrument panel. The contact's partner was called to the scene and upon inspection of the vehicle, both rear wheels were misaligned. Due to the failure, the vehicle was towed to a dealer where it was diagnosed with a fractured toe link. Upon investigation, the contact discovered NHTSA Campaign Number: 20V072000 (Suspension) which was linked to the failure. The dealer and the manufacturer were notified of the recall. The contact was informed that the VIN was not included in the recall and a case was filed with the manufacturer. The vehicle was not repaired and remained in the possession of the dealer. The failure mileage was approximately 83,000.

The cars rear toe link broke while driving. It cause the vehicle to go out of control and wreck I to the guard rail. Another motorist hit the car as it was wrecking. The local Ford dealership confirmed that the rear toe link failed and replaced them with redesigned ones that are safer. I had to pay for this repair, the tow charges and my insurance is fixing the other car that hit me.

The contact owns a 2018 Ford Flex. The contact stated while driving approximately 60 MPH, the suspension suddenly failed causing the rear end of the vehicle to become unstable and the vehicle fishtailed. The driver was able to drive to the side of the roadway and stopped the vehicle. The vehicle was towed to the residence and upon inspection it was discovered that the rear passenger’s side toe link had fractured. The local dealer was contacted and confirmed that the vehicle was not included in NHTSA Campaign Number: 20V072000 (Suspension). The contact indicated that the vehicle had experienced the same failure listed in the recall. The failure mileage was 57,000.

The contact's wife owns a 2018 Ford Flex. The contact stated that while driving at an undisclosed speed, the front driver's and passenger's side wheels went left while turning left; however, the rear driver's and passenger's side wheels were going in the opposite direction. The vehicle was taken to the dealer; however, the vehicle was not diagnosed nor repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA. The contact related the failure to NHTSA Campaign Number: 20V072000 (Suspension) however, the VIN was not included in the recall. The failure mileage was approximately 70,000.

TOE LINK SNAPPED. Driver rear.. Then passenger rear a few weeks later. The driver almost lost control of vehicle.

On 7-28-21, the Right Rear Toe Link Broke while I was driving, the wheel was sticking out and could not be driven. I have the old broken part and loose part. On 7-30-21, I had the broken part on right rear replaced and the Left rear part was loose and replaced also. As far as safety goes, it had to be towed to shop to get off the road, and could not drive. On 6-17-21, I took my car to Tom Holzer Ford in Farmington Hills, MI, to be inspected, because I was hearing a clunking noise on the right back side of the vehicle. After the serviceman at Tom Holzer test drove the car, They informed me the steering and suspension were okay. I have the paperwork stating it was okay. I have been leasing this car for 3 years and was now going to buy the car after...