2013 FORD C-MAX ENERGI — Problems, Recalls & Safety Data
N/A
Safety Rating
65
Owner Complaints
1
Recall
11
Service Bulletins
0
Investigations
Overview of the 2013 FORD C-MAX ENERGI
The 2013 FORD C-MAX ENERGI has received a total of 65 safety complaints filed with the National Highway Traffic Safety Administration (NHTSA). There have been 2 recall campaigns affecting this vehicle, covering issues with EQUIPMENT:ELECTRICAL:ANTI-THEFT DEVICES, ELECTRICAL SYSTEM:IGNITION:ANTI-THEFT:CONTROL MODULE. 11 technical service bulletins have been issued by Ford Motor Company for this model year. The most commonly reported problems involve the Electrical System (19 complaints), Steering (9 complaints), and Power Train (7 complaints).
Recalls for the 2013 FORD C-MAX ENERGI
NHTSA has recorded 2 recalls for the 2013 FORD C-MAX ENERGI, potentially affecting up to 46,000 vehicles.
Recall 13V475000 — EQUIPMENT:ELECTRICAL:ANTI-THEFT DEVICES
| 23,000 vehicles affected
Defect: Ford Motor Company (Ford) is recalling certain model year 2012-2013 Focus Electric vehicles and 2013 C-Max vehicles equipped with the Intelligent Access Push Button Start System. In the affected vehicles, there is no audible chime when the vehicle is operational and the driver's door is opened. Thus, these vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) No....
Consequence: Without an audible door chime, a vehicle owner may open the door and exit the vehicle without being reminded that the vehicle is still operational, leaving the vehicle susceptible to theft.
Remedy: Ford will notify owners, and dealers will update the software for the door chime, free of charge. The recall began on October 30, 2013. Owners may contact the Ford customer relationship center at 1-866-436-7332. Ford's recall number is 13C07.
View full details →Recall 13V475000 — ELECTRICAL SYSTEM:IGNITION:ANTI-THEFT:CONTROL MODULE
| 23,000 vehicles affected
Defect: Ford Motor Company (Ford) is recalling certain model year 2012-2013 Focus Electric vehicles and 2013 C-Max vehicles equipped with the Intelligent Access Push Button Start System. In the affected vehicles, there is no audible chime when the vehicle is operational and the driver's door is opened. Thus, these vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) No....
Consequence: Without an audible door chime, a vehicle owner may open the door and exit the vehicle without being reminded that the vehicle is still operational, leaving the vehicle susceptible to theft.
Remedy: Ford will notify owners, and dealers will update the software for the door chime, free of charge. The recall began on October 30, 2013. Owners may contact the Ford customer relationship center at 1-866-436-7332. Ford's recall number is 13C07.
View full details →Owner Complaints for the 2013 FORD C-MAX ENERGI
65 complaints have been filed with NHTSA for the 2013 FORD C-MAX ENERGI. Below is a breakdown by vehicle component.
| Component | Complaints | Crashes | Fires | Injuries | Deaths |
|---|---|---|---|---|---|
| Electrical System | 19 | 0 | 1 | 0 | 0 |
| Steering | 9 | 0 | 0 | 0 | 0 |
| Power Train | 7 | 0 | 0 | 0 | 0 |
| Unknown Or Other | 5 | 0 | 1 | 0 | 0 |
| Structurebody | 4 | 2 | 0 | 2 | 0 |
| Engine | 3 | 0 | 0 | 0 | 0 |
| Fuelpropulsion System | 3 | 0 | 1 | 0 | 0 |
| Wheels | 3 | 1 | 0 | 1 | 0 |
| Suspension | 2 | 1 | 0 | 1 | 0 |
| Vehicle Speed Control | 2 | 0 | 0 | 0 | 0 |
| Air Bags | 1 | 0 | 0 | 0 | 0 |
| Back Over Prevention | 1 | 0 | 0 | 0 | 0 |
| Equipment | 1 | 0 | 0 | 0 | 0 |
| Hybrid Propulsion System Inverter | 1 | 0 | 1 | 0 | 0 |
| Latcheslockslinkagesdoorslatch | 1 | 0 | 0 | 0 | 0 |
| Power Trainautomatic Transmission | 1 | 0 | 0 | 0 | 0 |
| Seat Belts | 1 | 0 | 0 | 0 | 0 |
| Tires | 1 | 0 | 0 | 0 | 0 |
Most Recent Complaints
The contact owns a 2013 Ford C-Max Energi. The contact stated while reversing, the back over prevention camera displayed the image upside down. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 144,000.
The contact owns a 2013 Ford C-Max Energi. The contact stated while driving 30 MPH, there was a grinding sound coming from underneath the vehicle; followed by the vehicle shaking abnormally. There was no warning light illuminated. The vehicle was taken to the dealer and the dealer stated that the front axle and the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, and the manufacturer stated that there were no recalls for the failure and referred the contact to the NHTSA Hotline to file a complaint. The failure mileage was 73,000.
The contact owns a 2013 Ford C-Max Energi. The contact stated while driving 30 MPH, there was a grinding sound coming from underneath the vehicle; followed by the vehicle shaking abnormally. There was no warning light illuminated. The vehicle was taken to the dealer and the dealer stated that the front axle and the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, and the manufacturer stated that there were no recalls for the failure and referred the contact to the NHTSA Hotline to file a complaint. The failure mileage was 73,000.
The contact owns a 2013 Ford C-Max Energi. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. The consumer stated after contacting NHTSA, the dealer was able to locate the parts and repair the recall.
The contact owns a 2013 Ford C-Max Energi. The contact stated that while driving 60 MPH, the transmission inadvertently downshifted. The vehicle was taken to the dealer, where it was determined that the rear bearings needed to be replaced. The dealer replaced the rear bearings; however, the failure recurred. The vehicle was then taken to Sheehy Ford Lincoln of Gaithersburg (901 N Frederick Ave, Gaithersburg, MD 20879) where it was diagnosed with transmission failure. The contact related the failure to Technical Service Bulletin: 14B07. The manufacturer was notified of the failure but provided no assistance since the vehicle was out of warranty. The failure mileage was approximately 350,000.
Safety Rating for the 2013 FORD C-MAX ENERGI
NHTSA has not yet tested the 2013 FORD C-MAX ENERGI in its New Car Assessment Program.
Technical Service Bulletins for the 2013 FORD C-MAX ENERGI
Ford Motor Company has issued 11 technical service bulletins (TSBs) for the 2013 FORD C-MAX ENERGI. TSBs are notices sent by manufacturers to their dealers describing a known issue and the recommended repair procedure.
SSM 48301 — POWER TRAIN
Some 20132017 C-MAX Energi, 20172018 C-MAX Hybrid, 20132020 Fusion Energi and 2017-2020 Fusion/MKZ Hybrid vehicles may exhibit an illuminated malfunction indicator lamp (MIL) with any of the following diagnostic trouble codes (DTCs): P0496, P1450, P04ED, P04EF, P04EE, P2450, P2451. When performing pinpoint test (PPT) HX in the Powertrain Controls and...
TSB-15-0089 — ELECTRICAL SYSTEM:12V/24V/48V BATTERY
FORD: A 12 VOLT BATTERY WILL DISCHARGE ON CERTAIN VEHICLES. MODEL 2013-14 C-MAX ENERGI. *PE
TSB-14-0173 — ELECTRICAL SYSTEM:12V/24V/48V BATTERY
FORD: AFTER FOUR WHEEL FLAT TOWING BEHIND RECREATIONAL VEHICLE, VEHICLE MAY EXPERIENCE DISCHARGED OF 12 VOLT BATTERY AND/OR SERVICE ADVANCE TRAC CLUSTER MESSAGE. MODEL 2013-14 C-MAX HYBRID OR ENERGI. *PE
ASI-44440 — TIRES
FORD: VEHICLE DRIFT LEFT AT LOW SPEED REGENERATIVE BRAKING AND TIRES NEED INSPECTING AND INFLATED FOR COLD PRESSURE CORRECTION, PER MANUAL. MODEL 2013-2014 C-MAX HYBRID, ENERGI. *PE
TSB-14-0020 — POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
LINCOLN/FORD: ON SOME VEHICLES, THE ILLUMINATION OF THE WRENCH LAMP AND/OR RED TRIANGLE LAMP, THE CHECK ENGINE LAMP IS ACCOMPANIED WITH VARIOUS DIAGNOSTIC TROUBLE CODES (DTCS) AND SERVICE PROCEDURES UPDATES. MODEL 2013 C-MAX, FUSION, MKZ. *PE
ASI-44170 — EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
FORD: THE COMPACT DISC (CD), WHEN TRYING TO EJECT, WOULD BECOME STUCK AND POSSIBLY NEED TO BE REMOVED AND/OR REPAIRED, AFTER PROBLEM HAS BEEN FOUND. MODEL 2013 C-MAX. *PE
TSB-13-6-25 — ELECTRICAL SYSTEM:12V/24V/48V BATTERY
FORD: ON SOME VEHICLES, A DIAGNOSTIC TROUBLE CODES (DTC) APPEARS REGARDING VEHICLE BEING PLUGGED IN, DUE TO POSSIBLE HIGH VOLTAGE BATTERY IS NOT CHARGING. MODELS 2013 C-MAX, FUSION. *PE
TSB-13-6-22 — ENGINE
LINCOLN FORD: CHECK ENGINE LAMP AND/OR WRENCH LAMP ILLUMINATES AND ACCOMPANIED BY VARIOUS DIAGNOSTIC TROUBLE CODES, ON SOME VEHICLES. MODELS 2013 MKZ, C-MAX, FUSION. *PE
ASI-32258 — ELECTRICAL SYSTEM:SOFTWARE
FORD: SOME VEHICLES MAY EXPERIENCE A DTC P0D08 AND/OR DTC P0D0F, NO CHARGING. MODELS 2013 C-MAX, FUSION ENERGI. *PE
ASI-32258 — EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
FORD: SOME VEHICLES MAY EXPERIENCE A DTC P0D08 AND/OR DTC P0D0F, NO CHARGING. MODELS 2013 C-MAX, FUSION ENERGI. *PE
Showing 10 of 11 technical service bulletins.
NHTSA Investigations for the 2013 FORD C-MAX ENERGI
There are no NHTSA defect investigations on record for this vehicle.
Other Model Years of the FORD C-MAX ENERGI
- 2013 FORD C-MAX ENERGI (current)
- 2014 FORD C-MAX ENERGI — 39 complaints
- 2015 FORD C-MAX ENERGI — 18 complaints
- 2016 FORD C-MAX ENERGI — 19 complaints
- 2017 FORD C-MAX ENERGI — 6 complaints
Other FORD Models
- FORD F-150 — 45,660 total complaints
- FORD EXPLORER — 42,140 total complaints
- FORD ESCAPE — 34,654 total complaints
- FORD FOCUS — 29,539 total complaints
- FORD FUSION — 28,243 total complaints
- FORD TAURUS — 23,867 total complaints
- FORD WINDSTAR — 19,456 total complaints
- FORD EDGE — 17,247 total complaints