NHTSA Complaint #11514772 — 2013 FORD C-MAX ENERGI

The contact owns a 2013 Ford C-Max Energi. The contact stated while driving 30 MPH, there was a grinding sound coming from underneath the vehicle; followed by the vehicle shaking abnormally. There was no warning light illuminated. The vehicle was taken to the dealer and the dealer stated that the front axle and the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, and the manufacturer stated that there were no recalls for the failure and referred the contact to the NHTSA Hotline to file a complaint. The failure mileage was 73,000.