2017 FORD C-MAX ENERGI — Problems, Recalls & Safety Data

The contact owned a 2017 Ford C-Max Energi. The contact stated while starting the vehicle in the parking lot of her residence, there was a strong burning odor and several unknown warning lights illuminated. Additionally, the steering wheel and the brakes were inoperable, and the vehicle lost motive power. The vehicle was towed to the dealer, where it was diagnosed that the hybrid battery system had burned and needed to be replaced; however, the dealer informed the contact that there was no guarantee that the vehicle would become operable after the repair. Additionally, the contact stated that there was an unknown Federal mandate for an Extended Warranty that stated that the Ford manufacturer would cover the battery system repair for 8 years/100,000 miles; however, the dealer declined to honor the Extended Warranty. The insurance company considered the vehicle a total loss. The vehicle was totaled. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 77,250.

The contact owned a 2017 Ford C-Max Energi. The contact stated while starting the vehicle in the parking lot of her residence, there was a strong burning odor and several unknown warning lights illuminated. Additionally, the steering wheel and the brakes were inoperable, and the vehicle lost motive power. The vehicle was towed to the dealer, where it was diagnosed that the hybrid battery system had burned and needed to be replaced; however, the dealer informed the contact that there was no guarantee that the vehicle would become operable after the repair. Additionally, the contact stated that there was an unknown Federal mandate for an Extended Warranty that stated that the Ford manufacturer would cover the battery system repair for 8 years/100,000 miles; however, the dealer declined to honor the Extended Warranty. The insurance company considered the vehicle a total loss. The vehicle was totaled. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 77,250.

The contact owned a 2017 Ford C-Max Energi. The contact stated while starting the vehicle in the parking lot of her residence, there was a strong burning odor and several unknown warning lights illuminated. Additionally, the steering wheel and the brakes were inoperable, and the vehicle lost motive power. The vehicle was towed to the dealer, where it was diagnosed that the hybrid battery system had burned and needed to be replaced; however, the dealer informed the contact that there was no guarantee that the vehicle would become operable after the repair. Additionally, the contact stated that there was an unknown Federal mandate for an Extended Warranty that stated that the Ford manufacturer would cover the battery system repair for 8 years/100,000 miles; however, the dealer declined to honor the Extended Warranty. The insurance company considered the vehicle a total loss. The vehicle was totaled. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 77,250.

The contact owns a 2017 Ford C-Max Energi. The contact stated while driving 3 MPH, the vehicle started to stall and failed to accelerate while depressing the accelerator pedal. The contact stated no warning light was illuminated. The contact took the vehicle to the local dealer and was informed that gasoline was leaking onto the wires and spark plugs. The contact was informed that the canister purge valve needed to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 55,000.

VEHICLE SHUTS DOWN WHILE DRIVING ON THE ROAD/INTERSTATE. THIS IS A VEHICLE WITH A PLUG-IN BATTERY PROPULSIVE SYSTEM. HAS HAPPENED 4X THIS YEAR. TWICE ON I-96 IN MICHIGAN THIS PAST WEEKEND AND 2X LOCALLY. HAPPENED WHEN SWITCHING FROM DRIVE MODE "AUTO" ON THE DASH TO "EV LATER". GET ALL KINDS OF WARNING LIGHTS AND THE DREADED STOP SAFELY NOW WARNING. MAY BE RELATED TO WIRE TO HYBRID BATTERY PACK AND/OR HEAT OF BATTERY PACK.