2013 FORD C-MAX ENERGI Unknown Or Other Problems

The contact owns a 2013 Ford C-MAX Energi. The contact stated that while driving at various speeds, a message to Stop Safely was displayed. The contact stated that the vehicle would slow independently and lose motive power. The contact stated that the failure occurred approximately every 6-months. The contact stated that during the failure, the contact would pull over and restart the vehicle after a few minutes before resuming normal driving. The contact took her vehicle to the dealer and was informed that the mechanic was unable to duplicate the failure. The manufacturer was made aware of the failure and the contact was referred to the NHTSA for assistance. The failure mileage was 121,000.

FORD ISSUED A RECALL IN AUGUST 2018 WITH STILL NO REMEDY AVAILABLE. THIS IS A LONG TIME AND I'D LIKE A FIX SOON.

HELLO MY 12V BATTERY IS DISCHARGING SUDDENLY AND WITHOUT REASON. THE BATTERY HAS BEEN REPLACED AND THE FAULT RETURNS. ACCORDING TO TSB 15-0089, WHEN REPLACING THE BATTERY IN THE 2013 CAR, THE ELECTRONIC MODULE SHOULD BE REPLACED. THE DEALER NEVER PERFORMED THIS STEP, THE FORD MOTOR COMPANY DOES NOT TAKE RESPONSIBILITY FOR THE DEALER. I'M AFRAID THAT EVENTUALLY MY CAR WILL BURN. THIS FAULTY ELECTRONIC MODULE (MODEM OR TELEMETRICS) IS LOCATED NEAR THE HIGH VOLTAGE LION BATTERY. PLEASE HELP . I MENTION THAT FORD RECOMMENDS NOT TO CONNECT THE CHARGING CABLE DUE TO THE POSSIBILITY OF FIRE. GREETINGS (XXXX) PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

CAR WAS PLUGGED IN TO CHARGE OVERNIGHT IN THE GARAGE. EARLY THE NEXT MORNING, THE GARAGE WAS ON FIRE. CAR BURNED TO THE GROUND. INVESTIGATION POINTS TOWARDS THE CHARGING CAR AS THE CAUSE OF THE FIRE.

UPON BRAKING, THE CAR HAS LURCHED FORWARD ON SEVERAL OCCASIONS, ALMOST REAR ENDING OTHER CARS, HAPPENS IN ALL KINDS OF WEATHER, ROAD SURFACES, INTERMITTENT BUT HAPPENS PROBABLY AT LEAST 3 TIMES PER WEEK. ALSO, WHEN STOPPED AND ACCELERATING, THE CAR HAS A HESITATION ISSUE LIKE NO FUEL GETS TO IT FOR A MOMENT AND THAT HAS HAPPENED 3 TIMES IN THE LAST WEEK AS WELL AS SEVERAL MONTHS AGO