NHTSA Complaint #11155970 — 2013 FORD C-MAX ENERGI

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11155970
Vehicle	2013 FORD C-MAX ENERGI
Component	ELECTRICAL SYSTEM
Date of Incident	October 9, 2018
Date Filed	December 4, 2018
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

HELLO MY 12V BATTERY IS DISCHARGING SUDDENLY AND WITHOUT REASON. THE BATTERY HAS BEEN REPLACED AND THE FAULT RETURNS. ACCORDING TO TSB 15-0089, WHEN REPLACING THE BATTERY IN THE 2013 CAR, THE ELECTRONIC MODULE SHOULD BE REPLACED. THE DEALER NEVER PERFORMED THIS STEP, THE FORD MOTOR COMPANY DOES NOT TAKE RESPONSIBILITY FOR THE DEALER. I'M AFRAID THAT EVENTUALLY MY CAR WILL BURN. THIS FAULTY ELECTRONIC MODULE (MODEM OR TELEMETRICS) IS LOCATED NEAR THE HIGH VOLTAGE LION BATTERY. PLEASE HELP . I MENTION THAT FORD RECOMMENDS NOT TO CONNECT THE CHARGING CABLE DUE TO THE POSSIBILITY OF FIRE. GREETINGS (XXXX) PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

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