2018 CHRYSLER PACIFICA Seat Belts Problems

The middle row passenger seat belt will no longer latch. There were no warnings. The seatbelt became unlatched on it's own while I was driving my children to school on 3/15/2024. I had to immediately pull over and call for help. None of my children are old enough to ride in the front seat, so this was quite scary. The seat belt has not been able to latch since.

The seatbelt looks as though it has been cut partially through by the fixed seatbelt guide on the middle row of seats. Those seatbelts hold in place two car seats for a young child and an infant. The seatbelts rarely get moved because we keep the car seats secured to the two middle row seats. The seat belts were briefly inspected by a service advisor at the Chrysler dealership, Taris, who stated that it looks like it could have been done by the seatbelt guide. The first time I noticed it was just on the driver side back in 2022. When I noticed an identical cut on the passenger side about a week to two weeks ago, I knew that there was a problem, and I also noticed that there is a secondary cut starting on driver's side because in March we had another baby and placed a new car...

THE SAFETY PULL ON THE SEAT BELT DID NOT LET UP WHEN UNBUCKLING. IT FORCED MY DAUGHTER INTO ALMOST SUFFOCATION AND ULTIMATELY NEEDED TO BE CUT (BACK ROW, PASSENGER SIDE). I'VE NOW NOTICED THAT THE MIDDLE ROW, MIDDLE SEAT (8 SEATER) HAS A SIMILAR ISSUE. IT CONTINUES TO TIGHTEN AND DOES NOT LET UP ON, WHAT SEEMINGLY SHOULD BE A SAFETY FEATURE. SEE ATTACHED PICTURES