2009 AUDI Q7 — Problems, Recalls & Safety Data

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N/A

Safety Rating

34

Owner Complaints

1 Fire

3

Recalls

ACTIVE RECALL

68

Service Bulletins

0

Investigations

Overview of the 2009 AUDI Q7

The 2009 AUDI Q7 has received a total of 34 safety complaints filed with the National Highway Traffic Safety Administration (NHTSA). There have been 4 recall campaigns affecting this vehicle, covering issues with EQUIPMENT:OTHER:LABELS, TIRES, FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP. 68 technical service bulletins have been issued by Volkswagen Group of America, Inc. for this model year. The most commonly reported problems involve the Fuelpropulsion System (7 complaints), Electrical System (3 complaints), and Engine (3 complaints).

Recalls for the 2009 AUDI Q7

NHTSA has recorded 4 recalls for the 2009 AUDI Q7, potentially affecting up to 173,401 vehicles.

Recall 23V086000 — EQUIPMENT:OTHER:LABELS

| 12,100 vehicles affected

Defect: Volkswagen Group of America, Inc. (Audi) is recalling certain 2009-2015 Q7 vehicles. The Gross Axle Weight Rating (GAWR) listed on the certification label is incorrect, which can allow the vehicle to be overloaded. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 110, "Tire Selection and Rims," and Part 567, "Certification."

Consequence: An overloaded vehicle can increase the risk of a crash.

Remedy: Dealers will install an overlay label containing the correct rear GAWR on top of the existing safety certification label, free of charge. Owner notification letters were mailed April 24, 2023. Owners may contact Audi's customer service at 1-800-253-2834. Audi's number...

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Recall 23V086000 — TIRES

| 12,100 vehicles affected

Defect: Volkswagen Group of America, Inc. (Audi) is recalling certain 2009-2015 Q7 vehicles. The Gross Axle Weight Rating (GAWR) listed on the certification label is incorrect, which can allow the vehicle to be overloaded. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 110, "Tire Selection and Rims," and Part 567, "Certification."

Consequence: An overloaded vehicle can increase the risk of a crash.

Remedy: Dealers will install an overlay label containing the correct rear GAWR on top of the existing safety certification label, free of charge. Owner notification letters were mailed April 24, 2023. Owners may contact Audi's customer service at 1-800-253-2834. Audi's number...

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Recall 18V818000 — FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP

| 5,987 vehicles affected

Defect: Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2007-2012 Audi Q7 and 2009-2012 Audi Q5 vehicles, previously repaired under NHTSA recall 16V-660. These vehicles were previously repaired with an interim repair of installing butyl tape to the fuel pump flange, until replacement remedy parts became available.

Consequence: The butyl tape may not prevent fuel from leaking. A fuel leak in the presence of an ignition source can increase the risk of a fire.

Remedy: Volkswagen will notify owners, and dealers will replace the fuel pump flange and install butyl tape, free of charge. The recall began December 28, 2018. Owners may contact Audi customer service at 1-800-253-2834. Volkswagen's number for this recall is 20BJ.

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Recall 16V660000 — FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP

| 143,214 vehicles affected

Defect: Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2009-2012 Audi Q5, and 2007-2012 Audi Q7 vehicles equipped with gasoline engines. The fuel pump flange on the affected vehicles may crack, allowing fuel to leak.

Consequence: A fuel leak in the presence of an ignition source increases the risk of a fire.

Remedy: Audi will notify owners, and dealers will inspect the flange, replacing any flanges that are cracked. If the flange is not cracked, dealers will clean the pump flange and install a butyl rubber band to protect the pump. These repairs...

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Owner Complaints for the 2009 AUDI Q7

34 complaints have been filed with NHTSA for the 2009 AUDI Q7. Below is a breakdown by vehicle component.

Most Recent Complaints

#11427606 | FUEL/PROPULSION SYSTEM | | N/A miles
I purchased this vehicle used on 7/14/21 from Audi of Des Moines. Not even 3 days after purchasing, the rear view mirror fell down, the back of the front driver and passenger seats came off, the car had been hail damaged at the dealership but they didn't inspect the entire car so I have to replace the windshield and front license plate plastic grill attachment. However, my biggest concern is the smell of Gasoline after I drive the vehicle, every time. There is a strong odor of gasoline near both rear doors/wheels that can be smelled after stepping out of the vehicle and the engine has been lagging. I have filled the gas tank 3 times and each time used premium gasoline. I can't get any information as to whether or not my specific vehicle has had the 2 fuel recalls checked and/or serviced. I am beyond frustrated and feel like I was sold a lemon. Of course the dealership will not help me because they sold it as is no return policy. Mind you that stated that all they did to it was wash it and clean the inside prior to selling it to me and did not do any kind of thorough inspection.
#11427606 | SEATS | | N/A miles
I purchased this vehicle used on 7/14/21 from Audi of Des Moines. Not even 3 days after purchasing, the rear view mirror fell down, the back of the front driver and passenger seats came off, the car had been hail damaged at the dealership but they didn't inspect the entire car so I have to replace the windshield and front license plate plastic grill attachment. However, my biggest concern is the smell of Gasoline after I drive the vehicle, every time. There is a strong odor of gasoline near both rear doors/wheels that can be smelled after stepping out of the vehicle and the engine has been lagging. I have filled the gas tank 3 times and each time used premium gasoline. I can't get any information as to whether or not my specific vehicle has had the 2 fuel recalls checked and/or serviced. I am beyond frustrated and feel like I was sold a lemon. Of course the dealership will not help me because they sold it as is no return policy. Mind you that stated that all they did to it was wash it and clean the inside prior to selling it to me and did not do any kind of thorough inspection.
#11424332 | ENGINE | | N/A miles Fire 2 Injuries
I was driving my 2009 Audi Q7 last June 27,2021 at 5 pm in interstate 5N my speed is 70mph when i heard a beep sound , Air bag and Hood light on flashes in the dash board and i decided to pull over on the shoulder lane when my wife noticed that smoke coming out in front of the engine, i stopped the engine but i can`t pull the key and my set belt locked to where i can`t release it , my wife help me to get out from the set belt and she managed gave forced to her door just to open it , I was able to reached the lever to open the hood where smoke & fire coming out from the engine , I`m trying to control the fire but fire spread out rapidly inside the car and less than a minute fire covered the entire body of Audi Q7. I can send the pictures if needed or upon request...
#11374785 | VISIBILITY/WIPER | | 100,200 miles
WHILE DRIVING IN MODERATE RAIN WITH THE WINDSHIELD WIPERS ON, THE PASSENGER SIDE WINDSHIELD WIPER FLEW OFF. I ORDERED A NEW PASSENGER SIDE WINDSHIELD WIPER AND IT WORKED FOR A MONTH. THEN THE PASSENGER SIDE WIPER FROZE DURING USE, CAUSING THE DRIVER SIDE WIPER TO HIT IT.
#11320636 | FUEL/PROPULSION SYSTEM | | 140,000 miles
FUEL LEAKING TOP OF LEFT SIDE FUEL TANK AT FUEL PUMP CONNECTIONS

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Safety Rating for the 2009 AUDI Q7

NHTSA has not yet tested the 2009 AUDI Q7 in its New Car Assessment Program.

Technical Service Bulletins for the 2009 AUDI Q7

Volkswagen Group of America, Inc. has issued 68 technical service bulletins (TSBs) for the 2009 AUDI Q7. TSBs are notices sent by manufacturers to their dealers describing a known issue and the recommended repair procedure.

A3924692074857_1 — POWER TRAIN

This bulletin provides information when there are noises/vibrations in tight bends; Q7 and A8 models.

Dealer 23BY — ELECTRICAL SYSTEM:SOFTWARE

During routine evaluation testing, it was determined that some software functions required updates.

Dealer 23BY — ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL

During routine evaluation testing, it was determined that some software functions required updates.

EmailAUTDI2L-3L — ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL

Reminders - TDI Approved Emissions Modifications, Emissions Compliant Repairs, corrections and extended warranty / warranty policy and loaner vehicle overview

AWA 19-02 — ENGINE AND ENGINE COOLING:EXHAUST SYSTEM

This bulletin clarifies how to claim AdBlue on warranty claims.

Email Audi TDI C — EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

Email-Audi TDI-Customer Modificaion Amenities

AWA-18-08 — ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL

This bulletin explains the extended emissions warranty for 3.0L TDI Gen 1.1 vehicles.

AWA-18-08 — EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

This bulletin explains the extended emissions warranty for 3.0L TDI Gen 1.1 vehicles.

AWA-18-10 — EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

This bulletin provides coding instructions for AdBlue refills after the AEM is performed on Gen 1.1 TDI vehicles.

Circular - Emiss — EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

3.0 TDI vehicles were equipped with undisclosed Auxiliary Emission Control Devices which are not permitted by emissions regulations.

Showing 10 of 68 technical service bulletins.

NHTSA Investigations for the 2009 AUDI Q7

There are no NHTSA defect investigations on record for this vehicle.

Other Model Years of the AUDI Q7

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Other AUDI Models

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