NHTSA Complaint #11719344 — 2018 RAM 2500

The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the ABS warning light was illuminated. The trailer brakes failed, and the contact no longer used the vehicle to haul the trailer, and the cruise control failed to activate as needed. While depressing the brake pedal, the wheels locked up, and the ABS failure caused the vehicle to shudder, causing the braking distance to become extended. The dealer was contacted and confirmed that parts for the repair was not available. The manufacturer was made aware of the issue and confirmed that parts were not yet available for the repair. The manufacturer gave permission for the dealer to repair the vehicle; however, the dealer refused to repair the vehicle. The failure mileage was approximately 37,000.