NHTSA Complaint #11718680 — 2019 JEEP CHEROKEE

Bought car, got 4WD not available light on dash, got car "scanned" at multiple outlets and there is no "code". Took to local mechanic and he diagnosed it is the PTU (power transfer unit) and told me there was a factory recall. Contacted Jeep dealership, told them of the problem, they said my vehicle is not included in the warranty but they would diagnose for me. They did and told me it will be $3,000 to fix, but that is "if" they can get the part. Told me they located the part at 2 other dealerships, but those locations won't sell the part to them. They said they are trying to get the part, but it is on back order. When I called to check they said they still haven't been able to get the part, but won't give me any concrete information about when they can fix it.