NHTSA Complaint #11716093 — 2019 JEEP CHEROKEE

Newnan Peachtree Chrysler Jeep Dodge Ram: The dealership initially identified the recall-related failure but subsequently "deleted operations" from my service record. They replaced these with different labor codes and "tag numbers" to misclassify the repair. By deleting the recall codes, the dealer successfully billed my third-party extended warranty for a transmission replacement. This allowed the dealer to collect a higher labor rate while unnecessarily depleting my private warranty’s limit of liability. The dealer failed to address the root cause (the Power Transfer Unit/PTU). My vehicle was returned to me still exhibiting grinding noises, which is a known precursor to sudden power loss on the highway. During the unauthorized warranty work and a concurrent oil change, the engine oil cooler was damaged. Furthermore, the dealership failed to perform a mandatory cooling line flush, causing metallic debris to contaminate new components.