NHTSA Complaint #11718514 — 2019 JEEP CHEROKEE

incidental to nys inspection it was found that rear differential was severely "decayed." the case was fractured and retaining ring on passenger side was broken or out of place. took to Jeep dealer and it was confirmed that the differential was trashed, had to be replaced, and that vehicle unsafe to operate. No warning signs or symptoms (ie, no noise, no handling issues, no dashboard warning lights.) vehicle has only 63,000 miles. it is my understanding that this is not isolated situation, and "it just happens." dealer contacted Jeep warranty office and they agreed to "good will" partial contribution to repair, but leaving over $2,000 not covered. I know that just recently announced (2/2026) recall of grand cherokees for internal snap ring problem. this was external snap ring (see photos) but wonder if related.