NHTSA Complaint #11718468 — 2018 RAM 3500

While towing 10,000 lb trailer vehicle displayed indicators that traction control and ABS were failing. I've taken vehicle to dealer 5 times since recall and it's now over 1 year and Chrysler failed to remedy recalled defective part 68143491AA. Chrysler complaint case no. 95672952 filed on 2/16/26. Chrysler HAS in fact produced the replacement part No. 68143491AB - supersedes failed part no. above. Local dealers have qty 9 of part locally in stock and sell to public for $500. After calling many parts dept sources, I learned dealers are lying and telling current owners no remedy available under recall so that Chrysler can prioritize replacing Ram trucks traded in to dealers so they can fix under recall and make those vehicles sellable by dealers as highest priority for parts. However, dealers are also willing to sell the new part to consumers at full msrp at parts counter + labor in service center. So they make eligible customers pay full price up front and fight to get reimbursed later after being out nearly $1000 to fix Chrysler's problem. I get that there may not be enough parts on hand for every recalled unit - yet. But there are enough now at dealers that when a truck comes in to dealer service center with proven HCU failure indicators (traction control and ABS warning lights) those customers should be given the recall part with labor as required of Chrysler. In my case, brake failure warning lights were documented 7 months ago at North Fort Worth Auto Nation dealer service center under invoice #187541. So, there is no excuse why I'm now being lied to and told they don't have new part 68143491AB when parts mgr told me himself they have 8 parts in stock at that dealership alone as of 2/16/26. NHTSA is allowing Chrysler to self-regulate on this without sufficient oversight. After a year plus since first recall notice there is NO excuse why current owners should be denied available parts to fix this known major safety issue.