NHTSA Complaint #11717580 — 2019 FORD ESCAPE

The contact owned a 2019 Ford Escape. The contact stated that while driving at an undisclosed speed, the vehicle unexpectedly stalled, and an abnormal sound was coming from the vehicle. No warning light was illuminated. The vehicle was able to restart; however, the failure persisted. The contact stated that the vehicle failed to accelerate and unexpectedly lunged forward while shifting gears. The vehicle was towed to an independent mechanic, where it was diagnosed with transmission failure. The mechanic determined that the transmission needed to be replaced. The vehicle was not repaired. The dealer was not contacted. The manufacturer was made aware of the failure. The failure mileage was approximately 126,000.