NHTSA Complaint #11716849 — 2023 TOYOTA RAV4 PRIME

I purchased a new 2023 Toyota RAV4 Prime on March 30, 2023. During the summer of 2025, the vehicle's instrument panel began to fail and by October it completely failed. This component is digital and when it fails, drivers have no access to a vehicle's speed, fuel, temperature and other important matters. The failure is the subject of a Safety Recall issued in September of 2025, because the lack of access to this information can lead to accidents. I took my car to my dealer on October 15, 2025 and learned they expected to have a repair available by December of 2025. I left my car with the dealer, as it was deemed unsafe to drive, and was given a loaner car. By December, it became clear that Toyota could not fix my car. I filed a claim with Toyota USA (the brand, not the dealership) requesting they either a) buy it back from me or b) provide me with a comparable replacement vehicle. Toyota denied this claim. Another month has passed since then with no repair to the car. My dealer, Ventura Toyota, has attempted to repair the defect by replacing the faulty part with a new one, but Toyota USA refused to release a new part. I have read that Toyota may be withholding the repair to reserve new parts for new vehicles under production, thus making owners like myself wait longer for a repair. Since Toyota is unable to repair my vehicle, I am requesting Toyota purchase the car back from me and compensate me for additional expenses, such as the costs of all OEM accessories added to the car by the dealer.