NHTSA Complaint #11716707 — 2019 JEEP CHEROKEE

The vehicle is subject to an active safety recall involving the two-speed power transfer unit (PTU), which can cause loss of motive power and/or loss of PARK function. The vehicle displayed a “Service 4WD” message and all-wheel drive functionality is disabled. The issue has been confirmed by a Jeep dealership, which stated that the recall repair cannot be performed because the manufacturer has not released the remedy under the recall. The dealership also stated the replacement PTU part is available for retail purchase but is not authorized for recall installation. The vehicle is being operated in winter conditions without all-wheel drive, increasing the risk of loss of control. The manufacturer has provided conflicting information, with the recall assistance center stating the recall was resolved, while the dealership and VIN recall system continue to show the recall as incomplete. Warning messages related to the drivetrain appeared prior to this complaint. The vehicle has not been repaired, and the recall remains open with no timeline for remedy.