NHTSA Complaint #11716685 — 2016 FORD F-150

The contact owns a 2016 Ford F-150. The contact stated that while driving approximately 55 MPH with cruise control engaged, the vehicle experienced transmission failure. The contact stated that the engine seized, and the vehicle abruptly stopped. The “Service Transmission Soon” message was displayed on the instrument cluster. The vehicle was turned off and restarted, and the message was cleared. The contact related the failure to NHTSA Action Number: PE25002 (Power Train). The vehicle was taken to a local dealer, who confirmed that the VIN was not under recall and there was no recall related to the failure. The dealer diagnosed the vehicle with transmission valve body failure. The transmission valve body was replaced. The manufacturer was contacted but offered no assistance. The failure mileage was approximately 47,000.