NHTSA Complaint #11716664 — 2023 TOYOTA RAV4 PRIME

I own a 2023 Toyota RAV4 XSE that currently has an active safety recall related to the instrument cluster/speedometer display going blank. My vehicle is experiencing this issue — the speedometer/instrument screen has gone completely blank, preventing me from seeing my speed, warning lights, or critical vehicle information while driving. I contacted my Toyota dealership and was informed that this is a known recall issue and that I should contact Toyota Customer Care. Toyota Customer Care confirmed there is currently no repair or fix available for this recall and advised me to obtain a loaner vehicle through the dealership due to the safety concern. When I contacted the dealership again, they stated they have no loaner vehicles available and could not provide alternative transportation. As a result, I am left with a vehicle that may be unsafe to operate due to the lack of a functioning speedometer and safety warning indicators, with no remedy or interim solution provided. This situation presents a significant safety risk to myself, passengers, and other drivers. I am submitting this complaint because there is an active safety recall affecting a critical safety system, the defect is currently occurring in my vehicle, and no repair or reasonable interim solution has been made available.