NHTSA Complaint #11716482 — 2017 CHEVROLET EQUINOX

On 1/27/26, while driving at highway speeds, I received a "Reduced Engine Power" alert. I was forced to pull over immediately; the vehicle stalled before I could reach a complete stop. This left me stranded in dangerously cold temperatures for an extended period while awaiting a tow. Upon inspection, I was informed that the engine has failed and requires a complete replacement. This is highly distressing for several reasons: * Low Mileage: The vehicle has only 54,000 miles and is well under the expected lifespan of a modern engine. * Meticulous Maintenance: As a loyal customer, I have had every scheduled oil change and service performed at my local Chevrolet dealership. My service history will confirm that this vehicle has been maintained to the highest standards. * Brand Loyalty: I have been a dedicated Chevrolet owner for years, having purchased five brand-new vehicles from your dealerships. I chose Chevrolet based on a reputation for reliability that, in this instance, has not been met. "I am specifically concerned because my vehicle's symptoms align with Special Coverage Adjustment #14882 (PCV Icing). Given that the failure occurred during extreme cold and resulted in immediate engine failure, it appears to be the exact scenario outlined in your technical service bulletins regarding the 2.4L engine. I am requesting that this repair be handled under that special coverage or a similar goodwill extension." My research indicates that this specific engine model has a documented history of similar issues. Given my history with the brand and the premature nature of this failure, I am requesting that Chevrolet review my case for a goodwill repair adjustment or a significant cost-sharing assistance for the engine replacement.