NHTSA Complaint #11715889 — 2023 TOYOTA RAV4 PRIME

My premium plug-in hybrid SUV (RAV4 Prime XSE) has been continuously grounded at my local authorized Toyota Service Center since December 29, 2025, due to Safety Recall 25TA08 (NHTSA Campaign 25V-595). The 12.3-inch digital instrument panel in my vehicle had failed completely, removing access to the speedometer, system warnings, tire pressure alerts, and other critical information, which poses a severe risk of crash or injury. As of today February 5th, 2026, my vehicle has been out of service for over 37 consecutive days with no available remedy or estimated repair date. This constitutes an unreasonable delay in repair and a failure by the manufacturer to remedy a safety defect in a timely manner as required by the National Traffic and Motor Vehicle Safety Act (49 U.S.C. § 30120), to my best understanding. This grounding has created a severe family hardship primarily because this is our only vehicle. We are a family of three, including a [XXX] toddler with daily transportation needs. Toyota’s attempts to mitigate our hardship have been substandard: (1) Initially, I was provided an economy SUV (Corolla Cross) which I was forced to return on January 16th because the dealership allowed the temporary registration to expire; (2) I was then downgraded to an economy sedan (Corolla) which was unfit for local winter conditions (snow and ice) and failed to meet the safety and transportation needs of my toddler; and (3) Only on February 5th was I offered a gas-powered RAV4. Despite owning a premium plug-in hybrid, I have now been forced to pay unfairly for gasoline for 37+ days due to Toyota's inaction. Because my vehicle is unsafe to drive and the manufacturer cannot provide a timely fix, I am formally requesting a prompt manufacturer action in the form of a prompt repair or a fair repurchase (buyback) to resolve this ongoing safety and financial burden. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)