NHTSA Complaint #11715276 — 2022 FORD F-150

I am filing a complaint regarding Ford Safety Recall 23S65 and the way Ford Motor Company have handled my vehicle over the past seven months. My truck has been held at the dealership since July 2025, and the recall repair has still not been completed. Despite this extremely long delay, Ford has not issued a stop‑drive order, grounding order, or any owner notification stating that the vehicle is unsafe to operate. The recall bulletin states the half‑shaft remains retained even if the bolt fails, yet the dealership refuses to release my vehicle, citing “liability.” Ford Customer Service has been unable to provide any documentation supporting the dealer’s refusal. Ford updated the dealer‑facing recall bulletin to require replacement of both half‑shafts if one side fails inspection. However, Ford never sent owners an updated recall notice explaining this change, never informed owners that the vehicle must remain at the dealership, and never issued any communication indicating increased safety risk. I, as the owner, received no updated recall letter at all. My family and I have repeatedly asked the dealership and my Ford case representative to replace the broken side and release the truck until parts arrive for the other side. We were told this was “not allowed,” but neither Ford nor the dealer can provide written documentation requiring the vehicle to be held. My case representative has been extremely difficult to reach and has not provided clear or consistent information. This situation has left me without my vehicle for over seven months, with no timeline, no communication, and no justification for the vehicle being held. This appears to violate the intent of federal recall law, which requires timely repairs and prohibits withholding a vehicle without a stop‑drive order. I am requesting NHTSA review Ford’s handling of Recall 23S65, the excessive repair delays, and the lack of owner notification regarding updated repair requirements.