NHTSA Complaint #11718853 — 2022 FORD F-150

The vehicle produces an extremely loud static or popping blast from the speakers at startup or during operation. The volume controls do not respond and the noise can only be stopped by shutting the vehicle off. The sound is ear-piercing, leaves ringing in the ears, and startles the driver. This has occurred more than once. One incident happened while driving on the freeway and nearly caused a loss of control due to the sudden and extremely loud noise. Another occurrence was captured on video while the vehicle was being operated at low speed. The condition occurs without warning and cannot be reproduced on demand. The vehicle is equipped with the B&O Unleashed audio system. No warning lights or messages appear prior to the event. A dealer acknowledged the condition and indicated that a module reprogramming is required to correct it. Ford has issued Special Service Message (SSM) 51663 addressing loud static from the audio system in affected vehicles. Despite the vehicle being under an extended warranty, the corrective repair is being classified as a software update and quoted as a customer-paid repair. This unexpected loud audio blast presents a safety concern due to driver distraction and potential hearing harm.