NHTSA Complaint #11715029 — 2019 JEEP CHEROKEE

See attached document for complaint. Subject: Formal Complaint Regarding Unresolved Recall and Vehicle Held Since February 2025 To Whom It May Concern, I am submitting this letter to formally report significant concerns regarding an unresolved safety recall affecting my Jeep Cherokee. My vehicle has now been held at an authorized dealership since February 2025 due to the lack of an available remedy. Since the original recall notice, I have contacted both the dealership and the Stellantis recall hotline multiple times. Each time, I am given a new projected month for the remedy to become available. In October I was told November, in November I was told December, and now in December I am being told January. This cycle continues with no definitive solution, effectively leaving me without access to my vehicle for nearly a year. I am also concerned about the extended period of inactivity and the resulting potential for component degradation, including leaky seals, warped rotors, electrical issues, and tire damage. The service department assured me this would not be a concern, but I disagree and believe the prolonged storage may create additional safety issues or repair needs. I am requesting NHTSA’s assistance in reviewing this matter, as the lack of remedy and extended vehicle hold time appears unreasonable and may represent a failure in recall execution. Thank you for your attention to this safety concern.