NHTSA Complaint #11714921 — 2019 JEEP CHEROKEE

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number	11714921
Vehicle	2019 JEEP CHEROKEE
Component	POWER TRAIN
Date of Incident	January 7, 2026
Date Filed	February 2, 2026
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MO

Consumer Description

Service 4WD light came on with intermittent lack of power while accelerating noticed. Dodge dealership diagnosed bad PTU with diagnostic code DTC C14A7-97 and now waiting on PTU replacement that is weeks out. Appears to be same issue that other jeeps are under recall for.

Related Complaints for the 2019 JEEP CHEROKEE

Other POWER TRAIN Complaints

#11719473 — February 20, 2026 — The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the message "Se...

#11719125 — February 19, 2026 — The power transfer unit in my Jeep Cherokee 2019 Latitude failed and required a replacement, at significant cost (ove...

#11718768 — February 18, 2026 — The contact owns a 2019 Jeep Cherokee. The contact stated that the 4WD feature failed to operate with the “Service 4W...

#11718795 — February 18, 2026 — The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, there was a clu...

#11718849 — February 18, 2026 — See attached document for complaint.

Recent Complaints for the 2019 JEEP CHEROKEE

#11719313 — ENGINE — February 20, 2026 — My svc 4wd light came on in November of 2024. Took it to the dealer same month, they said my ptu failed and they coul...

#11719313 — UNKNOWN OR OTHER — February 20, 2026 — My svc 4wd light came on in November of 2024. Took it to the dealer same month, they said my ptu failed and they coul...

#11719313 — VEHICLE SPEED CONTROL — February 20, 2026 — My svc 4wd light came on in November of 2024. Took it to the dealer same month, they said my ptu failed and they coul...

#11719121 — ELECTRICAL SYSTEM — February 19, 2026 — The contact owns a 2019 Jeep Cherokee. The contact stated that while driving 70 MPH, the transmission unexpectedly do...

#11719121 — ENGINE — February 19, 2026 — The contact owns a 2019 Jeep Cherokee. The contact stated that while driving 70 MPH, the transmission unexpectedly do...