NHTSA Complaint #11714899 — 2019 JEEP CHEROKEE

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number	11714899
Vehicle	2019 JEEP CHEROKEE
Component	POWER TRAIN
Date of Incident	September 2, 2025
Date Filed	February 2, 2026
Mileage	89,773 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NY

Consumer Description

The contact owns a 2019 Jeep Cherokee. The contact stated that while attempting to use the 4WD feature, the message “Service 4WD” was displayed, with an audible chime. The failure caused the vehicle to slide while driving in the snow. The vehicle was taken to the dealer and was diagnosed with Power Transfer Unit (PTU) failure. The vehicle was not repaired due to the part not being approved or provided. The manufacturer was informed of the failure. The failure mileage was 89,773.

Related Complaints for the 2019 JEEP CHEROKEE

Other POWER TRAIN Complaints

#11719473 — February 20, 2026 — The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the message "Se...

#11719125 — February 19, 2026 — The power transfer unit in my Jeep Cherokee 2019 Latitude failed and required a replacement, at significant cost (ove...

#11718768 — February 18, 2026 — The contact owns a 2019 Jeep Cherokee. The contact stated that the 4WD feature failed to operate with the “Service 4W...

#11718795 — February 18, 2026 — The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, there was a clu...

#11718849 — February 18, 2026 — See attached document for complaint.

Recent Complaints for the 2019 JEEP CHEROKEE

#11719313 — ENGINE — February 20, 2026 — My svc 4wd light came on in November of 2024. Took it to the dealer same month, they said my ptu failed and they coul...

#11719313 — UNKNOWN OR OTHER — February 20, 2026 — My svc 4wd light came on in November of 2024. Took it to the dealer same month, they said my ptu failed and they coul...

#11719313 — VEHICLE SPEED CONTROL — February 20, 2026 — My svc 4wd light came on in November of 2024. Took it to the dealer same month, they said my ptu failed and they coul...

#11719121 — ELECTRICAL SYSTEM — February 19, 2026 — The contact owns a 2019 Jeep Cherokee. The contact stated that while driving 70 MPH, the transmission unexpectedly do...

#11719121 — ENGINE — February 19, 2026 — The contact owns a 2019 Jeep Cherokee. The contact stated that while driving 70 MPH, the transmission unexpectedly do...