NHTSA Complaint #11714542 — 2019 JEEP CHEROKEE

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle jerked abnormally. The vehicle was taken to the dealer; however, no cause for the failure was found. Most recently, while driving at an undisclosed speed, the message "Service 4WD" was displayed on the instrument panel. The vehicle was taken to the dealer, where it was diagnosed with a power transfer unit (PTU) failure. The contact was informed that the PTU needed to be replaced. The vehicle remained at the dealer unrepaired. The contact related the failure to NHTSA Campaign Number: 25V011000 (POWER TRAIN); however, the VIN was not included. The manufacturer was not made aware of the failure. The failure mileage was approximately 127,000.