NHTSA Complaint #11713950 — 2019 JEEP CHEROKEE

The contact owns a 2019 Jeep Cherokee. The contact stated that the vehicle was taken to the dealer to be repaired under NHTSA Campaign Number: 25V011000 (Power Train). The dealer performed a transmission flush, which the contact stated could cause additional issues with the current recall that had not been repaired due to parts not being available. The contact reported an issue with the Warranty Group because the Warranty Group would not cover additional failures under warranty. The contact stated that the transmission failed to shift properly while driving. The manufacturer was not notified of the failure. The failure mileage was 137,000.