NHTSA Complaint #11713550 — 2019 JEEP CHEROKEE

The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was not yet available. The contact stated while driving 20-25 MPH, the vehicle experienced reduced power and jerked significantly. The contact was able to drive to the nearby residence. The AWD warning light was illuminated. The manufacturer was notified of the failure and referred the contact to the dealer for assistance. The vehicle was towed to the dealer, to be diagnosed, and the dealer determined that the PTU had failed. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer informed the contact there would be reimbursement for any vehicle rental expenses; however, the contact was unable to afford a rental, and the manufacturer had become unreachable. The failure mileage was approximately 51,000.