NHTSA Complaint #11713296 — 2019 TOYOTA HIGHLANDER

Transmission failed catastrophically at 133,000 miles while vehicle was in operation at a busy intersection. Vehicle became immobilized and unable to move. Unable to safely exit vehicle due to traffic. Stranded for 60-90 minutes with multiple vehicles nearly striking the disabled vehicle, creating a serious safety hazard. Police were called but failed to show up. Prior to failure: Vehicle exhibited loud whining noise during initial startup that would sometimes lessen or stop. This symptom appeared sometime within the last 1,000 miles of operation. Toyota dealer service at 132k miles noted transmission fluid was "Ok" during routine maintenance. At 133k miles transmission failed catastrophically. Independent transmission service center reports burnt-smelling transmission fluid indicating severe thermal damage and transmission failure. Problem confirmed by two independent service centers. Transmission is available for inspection upon request. Vehicle is not drivable.